Building a sustainable customer experience program for the future
IN-PERSON EVENT
Dinner Location: GEORGE Restaurant
How can your organization create the best experience for not only the customer, but for CX delivery?
As we all well know in this digital era, customer experience has become a top priority. However, in order to deliver top CX, an integral component has become just as important: employee and agent experience. This means organizations need to bolster their CX with the perfect balance of tech and talent to drive efficiencies, thus leading to stronger agent retention and happier clients.
To build a better Customer Experience – to make every interaction count – requires the integration of AI into CX delivery, strong BCP expertise, agent retention, and the prioritization of customer service as a whole. So, where do we start? How can we enhance the customer AND agent experience, and where does outsourcing play a part?
We look forward to seeing you in Toronto.
Discussion topics
Modernizing CX and loyalty
Outsourcing customer care
Recruiting and retaining top talent
Why Attend
Experience shared learning
Meet industry leading like-minded executives tackling similar initiatives.
Benchmark with your industry peers
Discover and network to gain expertise and experience on how to best act and succeed
Accelerate your projects
Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.
An engaged experience
An expert host facilitates conversations, with live polling, Q&As, and gamification to ensure focused conversation
Discover next-level ideas
Ensure project success with access to industry experts and cutting edge thought leadership
De-risk new projects
Gain a range of insights from peers and technical experts who are current with emerging business trends.
Event Agenda
18:30 - 19:00
Arrivals, welcome drinks, and networking
19:00 - 19:30
Event welcome and introductions
19:30 - 21:00
Table discussions and three-course dinner
21:00 - 21:30
Event wrap-up
About HGS
HGS is a digital CX company that provides the experts and technologies to make every customer interaction prompt, personal, and positive. With over 20,000 employees across 34 delivery centers in 8 countries, HGS provides CX, BPO, IT systems integration, staffing, and professional services. Across ten industries HGS continually transforms, optimizes, and grows businesses to exceed ever-rising customer expectations.
Apply to attend
Thank you for your interest. One of the team will be in touch soon.
Frequently asked questions
An In-person Experience from GDS Group quite literally brings strategic value to the table. Typically, 3-hours of building meaningful connections and shared learning by meeting industry-leading, like-minded executives tackling similar initiatives.
There are a couple of ways you can participate in a GDS event experience; as a partner or as an attendee. Whichever you are interested in, do get in touch
Global senior decision makers from leading industry brands attend our event experiences. Between 2020 to May 2023, 34,473 senior executives attended our event experiences. If you are interested in attending a GDS event experience, please check out our upcoming event
Our event experiences all provide all kinds of opportunities for your business. Just as every organization is different, so too are our event experiences. From smaller closed-door roundtables right up to 3-day summits, there are event experiences to suit what you want to achieve. Find out more about each of our GDS event experiences and contact us to learn even more.
Yes! We partner with leading brands all across the globe – for partnership opportunities please get in touch