Building a sustainable customer experience program for the future

20th September 2023, Toronto 18:30 - 21:30 EST
In partnership

Dinner Location: GEORGE Restaurant

How can your organization create the best experience for not only the customer, but for CX delivery?

As we all well know in this digital era, customer experience has become a top priority. However, in order to deliver top CX, an integral component has become just as important: employee and agent experience. This means organizations need to bolster their CX with the perfect balance of tech and talent to drive efficiencies, thus leading to stronger agent retention and happier clients.

To build a better Customer Experience – to make every interaction count – requires the integration of AI into CX delivery, strong BCP expertise, agent retention, and the prioritization of customer service as a whole. So, where do we start? How can we enhance the customer AND agent experience, and where does outsourcing play a part?

We look forward to seeing you in Toronto.

View agenda

Discussion topics

Modernizing CX and loyalty

Outsourcing customer care

Recruiting and retaining top talent

Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

An engaged experience

An expert host facilitates conversations, with live polling, Q&As, and gamification to ensure focused conversation

Discover next-level ideas

Ensure project success with access to industry experts and cutting edge thought leadership

De-risk new projects

Gain a range of insights from peers and technical experts who are current with emerging business trends.

"These events are great for relationship building and early stage lead development tool"
Art DuRivage, VP Sales
"It's not a business of selling, it's a business of sharing. And so GDS helps create the environment to share with trust."
David Kidder, CEO & Co-Founder, Bionic
"It's all about exposure and visibility, right? Getting us in front of the right CEOs or the practitioners or whatever, bringing people together to share new techniques, new processes, and new technologies. "
Jason Mical, Cyber Security Evangelist, Devo
"It was a very qualified audience. It was exactly the level and the type of people we want to talk to. The dialogue, the nature of those one on ones gives you the ability to really understand what the client is seeking."
Hamp Hampton, Chief Revenue Officer, Cadalys

Event Agenda

Day one

18:30 - 19:00

18:30 - 19:00

Arrivals, welcome drinks, and networking

19:00 - 19:30

19:00 - 19:30

Event welcome and introductions

19:30 - 21:00

19:30 - 21:00

Table discussions and three-course dinner

21:00 - 21:30

21:00 - 21:30

Event wrap-up

About HGS

HGS is a digital CX company that provides the experts and technologies to make every customer interaction prompt, personal, and positive. With over 20,000 employees across 34 delivery centers in 8 countries, HGS provides CX, BPO, IT systems integration, staffing, and professional services. Across ten industries HGS continually transforms, optimizes, and grows businesses to exceed ever-rising customer expectations.

Find out more

Apply to attend

Thank you for your interest. One of the team will be in touch soon.

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