Conversational AI and Real-Time Coaching: How to Lessen Agents Stress and Create Happy Customers

LIVE DINNER
8 September 2022, Chicago 6:30 pm - 9:30 pm CDT
IN PARTNERSHIP

Dinner Location: Smyth and The Loyalist

And welcome to this Meet the Boss event in partnership with XSELL Technologies.

The great resignation has become the great negotiation for workers in 2022. Recruiting & upskilling new agents is costly, rendering attrition & time to proficiency as critical opportunity areas. Overtime assumptions are built with models around attaining, training, and retaining a top performing workforce.

So let’s discuss how to challenge conventions, and create a more sustainable environment for a contact center using AI and the human element to create strategic connections. Learn how fortune 500 companies are getting their agents engaged and aligned, increasing sales conversions and staying with you for longer.

From the entire team at Meet the Boss and XSELL Technologies, we look forward to hearing your thoughts and providing you with the right discussions to keep you on course, every course.

Hope to see you in Chicago!

Apply to attend

Discussion topics

1

How are you tracking agent performance? How are you identifying the tactics of top performing agents?

2

How are you using AI in your customer contact center(s)?

3

Are you challenging assumptions around agent hiring, training, capability building and retention?

"These events are great for relationship building and early stage lead development tool"
Art DuRivage, VP Sales
"It's not a business of selling, it's a business of sharing. And so GDS helps create the environment to share with trust."
David Kidder, CEO & Co-Founder, Bionic
"It's all about exposure and visibility, right? Getting us in front of the right CEOs or the practitioners or whatever, bringing people together to share new techniques, new processes, and new technologies. "
Jason Mical, Cyber Security Evangelist, Devo
"It was a very qualified audience. It was exactly the level and the type of people we want to talk to. The dialogue, the nature of those one on ones gives you the ability to really understand what the client is seeking."
Hamp Hampton, Chief Revenue Officer, Cadalys

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Day one

6:30 pm - 7:00 pm

6:30 pm - 7:00 pm

Arrivals, welcome drinks, and networking

7:00 pm - 7:30 pm

7:00 pm - 7:30 pm

Event welcome and introductions

7:30 pm - 9:15 pm

7:30 pm - 9:15 pm

Table discussions and three course dinner

9:15 pm - 9:30 pm

9:15 pm - 9:30 pm

Event Wrap Up

Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

An engaged experience

An expert host facilitates conversations, with live polling, Q&As, and gamification to ensure focused conversation

Discover next-level ideas

Ensure project success with access to industry experts and cutting edge thought leadership

De-risk new projects

Gain a range of insights from peers and technical experts who are current with emerging business trends.

About XSELL Technologies

XSELL Technologies was founded on the belief that the behaviors of the very best sales agents could be learned, replicated, and amplified to every agent in real-time to transform the way that businesses interact with their customers.

Through patented AI technology, XSELL empowers customers to listen, learn and support agents in real-time with the exact information they need to exceed customers’ expectations and deliver top-performer experiences. Today, the XSELL team is partnering with Fortune 50 customers to drive meaningful improvements in sales conversions, agent satisfaction and the overall customer experience.

Find out more

Apply to attend

Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.