Digital | Contextual | Emotional: The New Retail Experience

13th June 2023, London 18:30 - 21:30 GMT

Dinner Location: The Ivy Soho

How do you compete on the emotional dimension of customer experience?

"In the race to differentiate, enterprises are now competing on the emotional dimension of customer experience” (IDC)

Hybrid experiences that draw people closer to more meaningful interactions are the price of admission for earning customer loyalty. Understanding how to deliver a meaningful customer experience that will attract and retain customers escalates as the number of digital devices and channels escalates.

Meaningful interactions and emotional connections combined with a data driven operating model will optimise customer experiences & company profit. But many companies struggle with digital-specific challenges, including data stuck in organizational silos and disconnects across customer touchpoints.

This event will explore the key elements needed to provide a meaningful brand experience at scale, through the lens of:
- Actionable data and intelligence
- The new content supply chain
- Innovations in technology
- Leveraging moments of discovery

How do you respond to the quantity of content needed whilst providing the empathy that’s essential for creating quality experiences and meaningful interactions in your marketing?

We look forward to hearing your thoughts and providing you with the right discussions to keep you on course, every course.

View agenda

Discussion topics


If earning trust is essential to long term customer value creation, what are the fundamentals in the CX strategy for earning trust in 2023?


What role does AI play in your company’s customer experience strategy? What do you see as your team role in working with AI technology?


What role should Cloud play in achieving your company’s customer experience strategy in the next 3-5years?


How can we ensure that improving personalisation across the buyer’s journey equates to a more meaningful and human experience?

Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

An engaged experience

An expert host facilitates conversations, with live polling, Q&As, and gamification to ensure focused conversation

Discover next-level ideas

Ensure project success with access to industry experts and cutting edge thought leadership

De-risk new projects

Gain a range of insights from peers and technical experts who are current with emerging business trends.

Trusted by

We host global organizations with the conversations that matter. That’s why we’re trusted by these top brands.

Event Agenda

Day one

18:30 - 19:00

18:30 - 19:00

Welcome drinks reception & networking

19:00 - 19:10

19:00 - 19:10

Introduction from master of ceromonies

19:10 - 19:30

19:10 - 19:30


19:30 - 21:00

19:30 - 21:00

Three-course dinner complemented with discussion points

21:00 - 21:30

21:00 - 21:30

Wrap up & closing remarks


Philippe Mastroyannis

Engagment Manager

Alex Montgomery

Industry Expert Retail

Saul Lopes

Director CRM & Personalisation

About Adobe

Creativity is in our DNA. Our game-changing innovations are redefining the possibilities of digital experiences. We connect content and data and introduce new technologies that democratize creativity, shape the next generation of storytelling, and inspire entirely new categories of business.

Find out more

About Microsoft

Microsoft is the world's largest software maker. The company, founded by Bill Gates and Paul Allen in 1975, is best known for its software products, including Microsoft Windows operating systems, the Microsoft Office suite, and the Internet Explorer web browser.

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About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.

Find out more

Apply to attend

Thank you for your interest. One of the team will be in touch soon.