Re-imaging Selling and Customer Service: how successful B2B business leaders transform their vision to stay competitive & drive growth

LIVE EVENT
15 December 2022, Santa Clara 2:30 pm - 5:30 pm PDT
IN PARTNERSHIP

Event Location: Levi’s Stadium

Today, organizations are witnessing unprecedented change. Whether its Macroeconomic disruption, Business model transition, or Generational transformation, a great reset is underway. In this new normal, customers’ expectations have been higher than ever. They’re demanding organizations provide a more seamless dynamic experience.

A study by Harvard Business School found more than 90% of B2B organizations reported customer expectations have changed. There are many struggles delivering seamless customer journeys, fine-granular personalized and context-sensitive communication based on extensive data Many organizations are embracing AI & automation to drive operational efficiency.

Join SAP and a select group of thought leaders to discuss market trends, what customers are doing to address them and explore ways to provide a better customer experience to drive long-term growth and innovation.

We hope to see you in Santa Clara!

Apply to attend

Discussion topics

1

How well have you been able to keep pace with changing customer expectations and market dynamics over the past two years?

2

How are you managing selling complexities with your current sales automation solution?

3

Are your customer service professionals empowered to effectively engage with customers to resolve issues quickly and efficiently?

Event host

Nicole Jastrow

Sr. Project Functional Specialist, Information Technology
Nicole has been at Omnicell for almost 24 years. SAP C4C Service – Enhance and provide user support for find out more

Abbie McKee

SVP, Global Sales, Customer Experience
Top performing sales leader with over 18+ years of executive sales and leadership experience. Dedicated find out more

Lorie Adolf

RVP North America – Customer Experience Sales and Service Cloud
Lorie has over 30 years of experience in the industry from Microsoft, Salesforce, and now at SAP. Lorie’s find out more

Sanjeet Mall

SVP Head of Digital Workplace Platform
Sanjeet is SVP and Head of Sales Cloud & Service Cloud. His Experience spans both Applications (CX) and find out more
"These events are great for relationship building and early stage lead development tool"
Art DuRivage, VP Sales
"It's not a business of selling, it's a business of sharing. And so GDS helps create the environment to share with trust."
David Kidder, CEO & Co-Founder, Bionic
"It's all about exposure and visibility, right? Getting us in front of the right CEOs or the practitioners or whatever, bringing people together to share new techniques, new processes, and new technologies. "
Jason Mical, Cyber Security Evangelist, Devo
"It was a very qualified audience. It was exactly the level and the type of people we want to talk to. The dialogue, the nature of those one on ones gives you the ability to really understand what the client is seeking."
Hamp Hampton, Chief Revenue Officer, Cadalys

Trusted by

We host global organizations with the conversations that matter. That’s why we’re trusted by these top brands.

Day one

2:30 pm - 3:00 pm

2:30 pm - 3:00 pm

Arrival’s introductions, welcome drinks and networking

3:00 pm - 3:30 pm

3:00 pm - 3:30 pm

Meet and Greet with Jerry Rice

3:30 pm - 4:15 pm

3:30 pm - 4:15 pm

Event welcome and keynote speaker address

4:15 pm - 5:00 pm

4:15 pm - 5:00 pm

Discussions and Fork & Talk

5:00 pm - 5:30 pm

5:00 pm - 5:30 pm

Event wrap up and Q&A

Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

An engaged experience

An expert host facilitates conversations, with live polling, Q&As, and gamification to ensure focused conversation

Discover next-level ideas

Ensure project success with access to industry experts and cutting edge thought leadership

De-risk new projects

Gain a range of insights from peers and technical experts who are current with emerging business trends.

About SAP

SAP’s strategy is to help every business run as an intelligent enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: 77% of the world’s transaction revenue touches an SAP® system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. SAP helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want – without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people’s lives.

Find out more

Apply to attend

Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.