Dinner Location: The Ivy Market Grill
And welcome to this Meet the Boss event in partnership with Capita Experience.
As everyone in this room knows, expectations are ever increasing in CX. Pivotal to survival in a post covid TMT landscape is the need to both acquire and retain customers. Customer bases are even more demanding digitally thanks to the pandemic, and patience is wearing thin.
For service providers it has never been more important to rapidly expand and accelerate digital transformation programmes to not only keep up but over-deliver, all whilst delivering a superior brand and customer experience. However, the right strategies and technologies are needed for stronger empathy and inclusion when it comes to helping the most vulnerable customers, both new and pre-existing. In short, a holistic approach to customer experience is needed in this space, and it needs to be done in a way that simultaneously helps service providers gain operational efficiency.
Over the course of this evening, we will discuss some of the best ways to approach customer experience transformation including a look at what new digitised experiences will delight your customers and, of equal importance, how to help service providers cross-sell, upsell, increase efficiency, and save money.
And, so, from the entire team at Meet the Boss and Capita Experience, we look forward to hearing your thoughts and providing you with the right discussions to keep you on course, every course.
How customer experience has to change to meet new and emerging consumer needs.
What digitized experiences will delight the customer whilst helping service providers gain operational efficiency.
How to demonstrate stronger empathy and inclusion when it comes to helping vulnerable customers.
18:30 - 19:00
19:00 - 19:10
Introduction from Master of Ceremonies
19:10 - 19:30
19:30 - 21:15
Three-course dinner complemented with table discussion points
21:15 - 21:25
21:25 - 21:30