Taking place from 22 – 24 April 2020, a host of North America’s most senior decision-makers and business leaders from across multiple industries will descend upon the beautiful The Ritz-Carlton in Naples, Florida for our fourth edition of the Digital Innovation Insight Summit, to discuss the most pressing challenges – and opportunities – in the fast-moving innovation sector.

Amongst other things, the summit will be discussing: How-to masterclass – Scaling innovation beyond the lab; Thought leadership – from legacy to leading-edge: becoming innovation-ready; and Understanding the Augmented Reality ecosystem and how to deliver real value to your business through AR today and for the future.

From case studies that lift the lid on operations inside best-in-class organizations, to workshops and collaborative sessions that focus on real challenges and future technology innovations, to one-to-one meetings with industry peers offering practical advice tailored to your specific needs, the summit provides you with everything you need to implement your key projects more effectively.

Our Approach

Every GDS Summit has one stated aim: to help attending executives implement their key projects more effectively. We do this by developing an in-depth understanding of those executives' project needs, the business outcomes they want to achieve, and the challenges they face in terms of hitting those goals.

Who Attends

Our summits are designed for executives looking to take their business to the next level – from market-leading brands to disruptive new entrants. As such, we’ve worked with some of the world’s best-loved and most forward-thinking businesses.
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Past Attendees

At previous events we've helped executives from some the world's most significant firms - as well as the most forward-thinking - to address their project challenges.
Image of Jerimiah Hamon
Logo of Metro-Goldwyn-Mayer
Jerimiah Hamon
Chief Data Officer
Metro-Goldwyn-Mayer
Image of Chris Enslin
Logo of Visionworks
Chris Enslin
SVP & CIO
Visionworks
Image of Nathan VanRheenen
Logo of Boeing
Nathan VanRheenen
Chief Data Officer
Boeing
Image of Ashley Brinegar
Logo of Schneider Electric
Ashley Brinegar
Chief Operating Officer - Digital Data Hub
Schneider Electric
Image of Jason Norris
Logo of Walmart
Jason Norris
Sr. Director of Engineering and Innovation
Walmart
Image of David Graham
Logo of City of Carlsbad
David Graham
Chief Innovation Officer
City of Carlsbad
Image of Sara Swart
Logo of Monster
Sara Swart
VP of Product and Go To Market Strategy
Monster
Image of Allison Gordon
Logo of Citi
Allison Gordon
SVP, Global Branding, Engagement, and Sponsorships
Citi
Image of Levi Geinert
Logo of US Bank
Levi Geinert
SVP of Agile Technology User Experience
US Bank
Image of Tauseef Khan
Logo of Amherst Holdings
Tauseef Khan
Chief Data Officer
Amherst Holdings
Image of Michael Todasco
Logo of PayPal
Michael Todasco
Senior Director of Innovation
PayPal
Image of Bruce Schinelli
Logo of TTX
Bruce Schinelli
CIO
TTX

6 Challenges in Digital

Our summit is focused on solving your strategic challenges
  • Negotiating with the business – getting projects greenlit and past the pilot stage, exploring how to get access to sensitive, historical or interaction data
  • Cognitive computing and automation – exploring ML and AI use cases to solve real business problems
  • Road-mapping and testing – from research to execution; when is it time to progress a product and validate in a dynamic way
  • Communicating experience – setting the right expectations to drive good UX and avoiding the uncanny valley
  • Barriers to change – the headaches associated with legacy systems, the grumblings of cultural shifts, and the necessity of developing strategies to implement scaled change.
  • Bilateral innovation – looking outside your ecosystem and leveraging it to drive, implement, and scale innovation.
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Summit Schedule

Day 1
Day 2
Day 3
Wednesday April 22, 2020
Registration
1:00pm - 6:00pm

Join us at 1.00 pm when registration opens to collect your badge, check-in, meet the on-site team, and start your 2.5 day Summit experience.

Solution provider briefing
2:00pm - 2:30pm

Our VP of Sales will brief you on the next 2 ½ days at the summit, giving you all the information you’ll need for your 1-2-1 meetings, the networking sessions and what to expect to maximise your summit experience.

Welcome Remarks and Delegate Briefing
2:30pm - 2:45pm

Our Master of Ceremonies will kick off the Summit with a welcome brief and orientation session, giving you all the information you need to maximize your Summit experience.

Panel Discussion
2:45pm - 3:30pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Mapping a Digital Customer Journey

With more digital devices to connect companies with customers, the need for great digital customer experience is more pressing than ever. Central to this challenge is the need to understand the journey your customers go on when they interact with your brand online.

•How can we integrate our digital and non-digital customer touchpoints into one consistent journey?

•How do we create best practices for updating and re-designing our digital interfaces?

•How can foster better interaction from our customers who are clicking, opening and scrolling to your product?

•How do we make our digital experiences intuitive for the end user?

Interview Track 1
3:30pm - 3:50pm
A one on one interview diving into the details of how to prepare yourself for the realities of one of the industry's top challengers.
The Difference Between Innovation and Iteration

What is the difference between innovation and iteration? When is an update a new product? What is the difference between a feature and a bug? What are the KPI’s for innovation? How do you measure ROI on something that customers won’t see for years?

Roundtable Track 1
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Tools for Innovation
  • How to select the right technologies for a project, product, or transformation.
  • What is possible in the market right now?
  • When is it right to say no to exciting new technologies.
Roundtable Track 2
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Advanced and Predictive Analytics
  • Exploring and understanding artificial intelligence (AI) & machine learning (ML) use cases from a business lens, not a technological one.
  • Taking advantage of available data to get consumer insights and understanding how to get historic or seemingly unavailable data.
  • Befriending the algorithm, how to provide it with better data and improve your sets.
Roundtable Track 3
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Sustainable Product Development
  • From research to execution; when is it time to progress a product and how do we validate?
  • What are the components of a healthy and sustainable product engine and who needs to have a seat at the table?
  • Sharing testing best practices for discovery analysis, competitive analysis, validation testing and assumption testing – when, how much, and with who? How do you benchmark your digital product development effectiveness?
Roundtable Track 4
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
New Avenues for Experience
  • Setting the right expectations to drive good user experience (UX).
  • How to deliver consistent omnichannel experiences to your customers.
  • How to scale experience and partner with your customers as brand advocates.
Roundtable Track 5
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Legacy Mindset and Culture
  • How to tackle the fear of change in your organization and invigorate the board room.
  • Developing strategies to implement scaled change.
  • How to see legacy culture as a benefit to change management rather than a problem to overcome.
Roundtable Track 6
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Disruption & Transformation
  • Exploring how business models are evolving across all industries.
  • Looking at what people are doing to adapt their behavior to the actions of more nimble models.
  • Thinking outside your ecosystem and leveraging it to drive, implement, and scale innovation.
Roundtable Feedback
5:00pm - 5:30pm

This is a show and tell with the entire delegation, lead by the roundtable moderators. Hear other challenges, perspectives, and topics that will set the tone for the Summit.

Networking Drinks
6:00pm - 7:00pm

A casual setting to network and meet the rest of the attendees and discuss relevant topics at your leisure.

Gala Dinner
7:00pm - 10:00pm

Join us for our Gala Dinner & Keynote Speaker. An opportunity to network with your peers in a social environment with a three course dinner and wine whilst listening to an industry leader discuss a key topic.

Keynote
8:00pm - 8:30pm
Our Keynote speaker will be addressing the entirety of Summit attendees during our Gala Dinner. They will be going beyond the 'brand story' and sharing their experience and the real truths of tackling a challenge that is shaping the industry.
Gala dinner keynote, Q&A: Making Innovation Scalable & Sustainable

Hear seven tips to on how to foster scalable and sustainable disruptive innovation:

  • Trend predicting
  • Impact matrix
  • Value propositions
  • Setting expectations
  • Preparing for risk
  • Remove internal silos
  • Crossing industry boundaries
Thursday April 23, 2020
Breakfast
7:00am - 8:00am

Please come down and join us for breakfast and prepare for a day of workshops, keynotes, debates and panels.

Welcome Remarks
8:00am - 8:10am

Our Master of Ceremonies will brief you into the day 2 program to make sure you are in the right place at the right time.

Panel Discussion
8:10am - 8:50am
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
AI, What is it Good For?

From content recommendations to sentiment analysis, the applications for AI are as numerous as they are poorly understood. In this session we will explore use cases for AI and break down what it should and shouldn’t be used for.

Keynote
8:50am - 9:20am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Experience Forward and Experience Backwards

Experience focused customer touchpoints have led to a paradigm shift in what it means to be a consumer, transforming occasional visitors into communities of loyal subscribers. In this new landscape, the most successful brands have been those that understand the importance of employee experience and channel it into their products.

Oxford Style Debate and Live Polling
9:20am - 10:00am
One Topic. Two experts. Two opinions. You'll get the chance to vote on where you stand before the session starts. We'll then hear from our two experts, to see if they can sway your opinion when you participate in the closing vote.
Are innovation labs the center of corporate creativity or an isolated echo-chamber?
Coffee & Networking Break
10:00am - 10:15am

Take a break and refuel whilst networking and socializing with your peers.

Workshop
10:15am - 10:55am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Data-Driven Decision Making: Five Ways of Validating Innovation

How to use data and analytics to develop more tangible metrics for a Proof of Concept (POC) and ensure better buy in from stakeholders?

Workshop
11:00am - 11:40am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Preparing for a World of Connected Things

IoT no longer just means controlling a device from your smartphone. IoT equals ecosystems –some isolated, some connected, and some ready to be connected in the near future. As our devices get smarter, what are the implications of a connected world?

Keynote
11:45am - 12:25pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Strategies for Video Experience

The phenomenon of second-screening, of watching one screen while browsing on a second mobile device, is now the norm. As consumers spend more time engaging with media on their smartphones, the consumption of video traffic will skyrocket. So, how can you leverage mobile video to enhance the experiences you deliver and drive innovation?

Keynote
12:30pm - 1:00pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
TBC
Lunch
1:00pm - 1:45pm

Join us for a sit-down lunch, and a chance to catch up on emails and get ready for the afternoon.

Roundtable
Session 2 - Discovery
1:45pm - 2:30pm
Learning and sharing with your group. What are the solutions? Are they readily available? What path are you going to take?
Drill Down Roundtables
  1. Tools for Innovation
  2. Advanced and Predictive Analytics
  3. Sustainable Product Development
  4. New Avenues for Experience
  5. Legacy Mindset and Culture
  6. Disruption & Transformation
Workshop
2:35pm - 3:15pm
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Crossing the Chasm and Speaking to Robots: From HAL 9000 to Alexa

The science fiction of conversational robots like HAL 9000 are slowly becoming a reality with tools like Alexa and Google Home. Ready or not, talkative robots are crossing the chasm and expectations are getting higher every day. What is possible now and how can we position ourselves to take full advantage of this new digital interface?

Panel Discussion
3:20pm - 4:00pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Partnering for Innovation: Making Product Development Sustainable

In the past, larger companies might have done everything for themselves but now even large enterprises can’t boot strap complex projects and expect to compete with digital giants. Although collaboration has become an industry buzz word, the path to success is built on partnerships that widen your perspective, fill competencies, and pool resources. Companies that think in silos will stay in silos. This session will showcase the value of building partnerships that drive innovation and set yourself apart from the competition.

Case Study
4:05pm - 4:45pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Personalization and Product Development: How to Deliver Unique Experiences and Avoid Being Creepy

Consumers are getting used to brands reaching out to them in personal ways. As more IoT devices become available, we have more access to data about their customers than before. How can companies can leverage their data to best deliver “hyper-personalized experiences”.

  • How to avoid being “creepy” when personalizing an experience.
  • How to leverage your data to deliver personalization.
Coffee & Networking Break
4:45pm - 4:50pm

Take a break and refuel whilst networking and socializing with your peers.

Oxford Style Debate and Live Polling
4:50pm - 5:30pm
One Topic. Two experts. Two opinions. You'll get the chance to vote on where you stand before the session starts. We'll then hear from our two experts, to see if they can sway your opinion when you participate in the closing vote.
Does Virtual Product Development Negatively Impact Innovation? E.g. Designing in AR/VR
Attendee Downtime
5:30pm - 7:00pm

A needed break after a content filled day. Please use this time as you wish prior to joining us for our night 2 seated dinner.

Networking Drinks
7:00pm - 7:30pm

A casual setting to network and meet the rest of the attendees and discuss relevant topics at your leisure.

Gala Dinner & Entertainment
7:30pm - 10:00pm

Join us for our night two Gala Dinner, which will be in a casual and inviting setting.

Friday April 24, 2020
Breakfast
7:30 am - 8:20 am

Please come down and join us for breakfast and prepare for a day of workshops, keynotes, debates and panels.

Welcome Remarks
8:20 am - 8:30 am

Our Master of Ceremonies will brief you into the day 3 program to make sure you are in the right place at the right time.

Keynote
8:30 am - 8:50 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Digital Inspiration: How to Start Innovating, Disrupt New Markets, and Engage Your Customers.

We will explore how even the largest companies can act lean and provide a cohesive consumer experience at scale.

Keynote
8:50 am - 9:20 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Continuous Innovation

The Einstellungeffect is the predisposition to solve a problem with a specific, familiar, or preferred solution. This causes innovators to create of inertia rather than disruption. How can you approach new problems in unfamiliar ways and make innovation sustainable?

Roundtable
Session 3 - Outcomes
9:20 am - 10:10 am
What does it all mean. Tracing back through two days of work, where are we? What you are bringing back to the office with you.
Drill Down Roundtables
  1. Tools for Innovation
  2. Advanced and Predictive Analytics
  3. Sustainable Product Development
  4. New Avenues for Experience
  5. Legacy Mindset and Culture
  6. Disruption & Transformation
Coffee & Networking Break
10:10 am - 10:25 am

Take a break and refuel whilst networking and socializing with your peers.

Workshop
10:25 am - 11:05 am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Omnichannel, Mono-message: How to Deliver a Consistent Message Across Multiple Platforms

Regardless of industry, the proliferation of devices means more opportunities than ever to connect with your customers and align their digital and physical experiences.

Case Study
11:10 am - 11:50 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
TBC
Panel Discussion
11:50 am - 1:00 pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Closing Panel & Wrap Up

What have been the most interesting discussion points over the last few days? What are the key takeaways? Are there any immediate actions to be implemented? And what further questions have emerged?

Buffet Lunch
1:00 pm - 4:00 pm

Before you head home, make sure you grab something from our buffet-style lunch for your journey ahead.

Summit Location

The Ritz-Carlton, Naples, Florida

Our events take place at some of the most prestigious venues in the world. Five-star accommodation, dining and amenities make attending one of our summits both business and pleasure. Being productive has never been so much fun.

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GDS Summits host experts to help experts. Our speakers are leading executives willing to share their insight to change the industry and the world in critical ways.

To discuss how GDS Summits can help you solve your project challenges contact us on: 0117 921 4000 or email sayhello@gdsgroup.com.

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