Taking place from 1 – 3 June 2020, a host of North America’s most senior decision-makers and business leaders from across multiple industries will descend upon the beautiful The Ritz-Carlton in Sarasota, Florida for our fourth edition of the Digital Innovation Insight Summit, to discuss the most pressing challenges – and opportunities – in the fast-moving innovation sector.

Amongst other things, the summit will be discussing: How-to masterclass – Scaling innovation beyond the lab; Thought leadership – from legacy to leading-edge: becoming innovation-ready; and Understanding the Augmented Reality ecosystem and how to deliver real value to your business through AR today and for the future.

From case studies that lift the lid on operations inside best-in-class organizations, to workshops and collaborative sessions that focus on real challenges and future technology innovations, to one-to-one meetings with industry peers offering practical advice tailored to your specific needs, the summit provides you with everything you need to implement your key projects more effectively.

Our Approach

Every GDS Summit has one stated aim: to help attending executives implement their key projects more effectively. We do this by developing an in-depth understanding of those executives' project needs, the business outcomes they want to achieve, and the challenges they face in terms of hitting those goals.

Who Attends

Our summits are designed for executives looking to take their business to the next level – from market-leading brands to disruptive new entrants. As such, we’ve worked with some of the world’s best-loved and most forward-thinking businesses.
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Attendees Include

The upcoming summit will welcome executives from some of the world's biggest and most recognisable firms - as well as the most forward-thinking - as they look to address their project challenges.
Image of Romeo Siquijor
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Romeo Siquijor
CIO
Cemex USA
Image of Luiz Gondim
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Luiz Gondim
CTO
AB InBev
Image of Paul Tepfenhart
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Paul Tepfenhart
SVP Omni-channel Retail & Innovation
H-E-B
Image of Anthony Joseph
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Anthony Joseph
VP Mobile, Product, Strategy & Innovation
Groupon
Image of Alexis Wichowski
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Alexis Wichowski
Deputy CTO - Innovation
City of New York
Image of Robert James
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Robert James
VP Technology & Innovation
First Transit
Image of Edwin Wong
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Edwin Wong
Vice President of Research, and Insights
VOX Media
Image of Lee Senderov
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Lee Senderov
President Digital
Richline Group
Image of RJ Bakrania
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RJ Bakrania
VP Mobile Development
Citi
Image of Jose Blanco
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Jose Blanco
VP IT
Wells Fargo
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Ravi Kumar Buragapu
Director of Digital Platform & Data Science
Kohl's
Image of Chad Ammons
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Chad Ammons
VP Global Product and Digital Experience
Assurant

6 Challenges in Digital

Our summit is focused on solving your strategic challenges
  • Tools for Innovation - Selecting the right technologies for a product, project, or transformation
  • Advanced and Predictive Analytics - Taking advantage of the available data
  • Sustainable Product Development - Validating the entire product delivery life cycle
  • New Avenues for Experience - Delivering consistent and novel experiences to customers
  • Legacy Mindset and Culture - Tackling the fear of change within your organisation
  • Disruption and Transformation - Thinking outside your ecosystem to drive, implement, and scale innovation
Apply to attend

Summit Schedule

Day 1
Day 2
Day 3
Monday June 1, 2020
Registration
12:00pm - 6:00pm

Join us at 12.00 pm when registration opens to collect your badge, check-in, meet the on-site team, and start your 2.5 day Summit experience.

Welcome Remarks and Delegate Briefing
1:45pm - 2:00pm

Our Master of Ceremonies will kick off the Summit with a welcome brief and orientation session, giving you all the information you need to maximize your Summit experience.

Interview
2:00pm - 2:30pm
A one on one interview diving into the details of how to prepare yourself for the realities of one of the industry's top challengers.
The Difference Between Innovation and Iteration
headshot of Eric Acton
Eric Acton
Head of Innovation Ecosystems - Rolls-Royce

What is the difference between innovation and iteration? When is an update a new product? What is the difference between a feature and a bug? What are the KPI’s for innovation? How do you measure ROI on something that customers won’t see for years?

Panel Discussion
2:30pm - 3:10pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Mapping a Digital Customer Journey
headshot of Dru Rai
Dru Rai
Chief Digital Officer & Global CIO - Cooper Tire

With more digital devices to connect companies with customers, the need for great digital customer experience is more pressing than ever. Central to this challenge is the need to understand the journey your customers go on when they interact with your brand online.

•How can we integrate our digital and non-digital customer touchpoints into one consistent journey?

•How do we create best practices for updating and re-designing our digital interfaces?

•How can foster better interaction from our customers who are clicking, opening and scrolling to your product?

•How do we make our digital experiences intuitive for the end user?

Roundtable Track 1
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Tools for Innovation
  • How to select the right technologies for a project, product, or transformation.
  • What is possible in the market right now?
  • When is it right to say no to exciting new technologies.
Roundtable Track 2
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Advanced and Predictive Analytics
  • Exploring and understanding artificial intelligence (AI) & machine learning (ML) use cases from a business lens, not a technological one.
  • Taking advantage of available data to get consumer insights and understanding how to get historic or seemingly unavailable data.
  • Befriending the algorithm, how to provide it with better data and improve your sets.
Roundtable Track 3
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Sustainable Product Development
  • From research to execution; when is it time to progress a product and how do we validate?
  • What are the components of a healthy and sustainable product engine and who needs to have a seat at the table?
  • Sharing testing best practices for discovery analysis, competitive analysis, validation testing and assumption testing – when, how much, and with who? How do you benchmark your digital product development effectiveness?
Roundtable Track 4
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
New Avenues for Experience
  • Setting the right expectations to drive good user experience (UX).
  • How to deliver consistent omnichannel experiences to your customers.
  • How to scale experience and partner with your customers as brand advocates.
Roundtable Track 5
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Legacy Mindset and Culture
  • How to tackle the fear of change in your organization and invigorate the board room.
  • Developing strategies to implement scaled change.
  • How to see legacy culture as a benefit to change management rather than a problem to overcome.
Roundtable Track 6
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Disruption and Transformation
  • Exploring how business models are evolving across all industries.
  • Looking at what people are doing to adapt their behavior to the actions of more nimble models.
  • Thinking outside your ecosystem and leveraging it to drive, implement, and scale innovation.
Workshop Track 6
4:20pm - 5:00pm
Strategic Storytelling for Digital Innovation
headshot of Jerry Gupta
Jerry Gupta
SVP Tech Enabled Data Driven Initiatives - Swiss Re

According to CB Insight research, a lack of buy-in or executive support is one of the top reasons initiatives fail. Unfortunately, most project plans don’t incorporate the latest persuasion techniques to create excitement to generate buy-in. This session focuses on some tried and tested storytelling and behavioral science frameworks to improve the buy-in process.

Workshop
5:00pm - 5:45pm
Digital Inspiration: How to Start Innovating, Disrupt New Markets, and Engage Your Customers.
headshot of David Nuss
David Nuss
CIO - Cresa

We will explore how companies can act lean while providing a cohesive consumer experience at scale.

Networking Drinks
5:45pm - 7:00pm

A casual setting to network and meet the rest of the attendees and discuss relevant topics at your leisure.

Gala Dinner
7:00pm - 10:00pm

Join us for our Gala Dinner & Keynote Speaker. An opportunity to network with your peers in a social environment with a three course dinner and wine whilst listening to an industry leader discuss a key topic.

Keynote
8:00pm - 8:30pm
Our Keynote speaker will be addressing the entirety of Summit attendees during our Gala Dinner. They will be going beyond the 'brand story' and sharing their experience and the real truths of tackling a challenge that is shaping the industry.
Gala dinner keynote, Q&A: Making Innovation Scalable & Sustainable

Hear seven tips to on how to foster scalable and sustainable disruptive innovation:

  • Trend predicting
  • Impact matrix
  • Value propositions
  • Setting expectations
  • Preparing for risk
  • Remove internal silos
  • Crossing industry boundaries
Tuesday June 2, 2020
Breakfast
7:00am - 8:15am

Please come down and join us for breakfast and prepare for a day of workshops, keynotes, debates and panels.

Welcome Remarks
8:20am - 8:30am

Our Master of Ceremonies will brief you into the day 2 program to make sure you are in the right place at the right time.

Panel Discussion
8:00am - 8:30am
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Partnering for Innovation: Making Product Development Sustainable
headshot of Shervin Majd
Shervin Majd
Executive Director of Product Management and Advanced Analytics - Providence St. Joseph Health
headshot of Eric Acton
Eric Acton
Head of Innovation Ecosystems - Rolls-Royce
headshot of Alexis Wichowski
Alexis Wichowski
Deputy CTO - Innovation - City of New York
headshot of Lee Senderov
Lee Senderov
President Digital - Richline Group

In the past, larger companies might have done everything for themselves but now even large enterprises can’t bootstrap complex projects and expect to compete with digital giants. Although collaboration has become an industry buzz word, the path to success is built on partnerships that widen your perspective, fill competencies and pool resources. Companies that think in silos will stay in silos. This session will showcase the value of building partnerships that drive innovation and set yourself apart from the competition.

Keynote
8:30am - 9:00am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
A Healthy Digital Diet
headshot of Edwin Wong
Edwin Wong
Vice President of Research, and Insights - VOX Media

In this session, Edwin Wong, SVP of Vox Media, will discuss what constitutes a healthy digital diet for our end users and what we can do to support them.

Oxford Style Debate and Live Polling
9:00am - 9:40am
One Topic. Two experts. Two opinions. You'll get the chance to vote on where you stand before the session starts. We'll then hear from our two experts, to see if they can sway your opinion when you participate in the closing vote.
Are Innovation Labs the Center of Corporate Creativity or an Isolated Echo-Chamber?
headshot of Ram Singh
Ram Singh
Senior Director of Product Strategy - Sinclair Broadcast Group

One Topic. Two experts. Two opinions. You’ll get the chance to vote on where you stand before the session starts. We’ll then hear from our two experts, to see if they can sway your opinion when you participate in the closing vote.

Keynote
11:30am - 12:00pm
Bugs Bunny, Margaritas and the Magic of Crowdsourcing.
headshot of Dave MacLeod
Dave MacLeod
CEO - Thoughtexchange

Employee and customer crowdsourcing is emerging as a core competency for change management in organizations around the world. In this interactive session, we will meet Bugs and Elmer, discuss margaritas, ponder crowd wisdom and beta test cutting edge crowdsourcing software. Sound like fun? We think so too.

Lunch
12:00pm - 1:15pm

Take a break and refuel whilst networking and socializing with your peers.

Roundtable
Session 2 - Discovery
1:45pm - 2:30pm
Learning and sharing with your group. What are the solutions? Are they readily available? What path are you going to take?
Roundtables
  1. Tools for Innovation
  2. Advanced and Predictive Analytics
  3. Sustainable Product Development
  4. New Avenues for Experience
  5. Legacy Mindset and Culture
  6. Disruption & Transformation
Workshop
2:35am - 3:15am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Data-Driven Decision Making: Five Ways of Validating Innovation
headshot of Pat Shanahan
Pat Shanahan
AVP - Nationwide Insurance

How to use data and analytics to develop more tangible metrics for a Proof of Concept (POC) and ensure better buy-in from stakeholders?

Case Study
3:20pm - 4:00pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Personalization and Product Development: How to Deliver Unique Experiences and Avoid Being Creepy

Consumers are getting used to brands reaching out to them in personal ways. As more IoT devices become available, we have more access to data about their customers than before. How can companies can leverage their data to best deliver “hyper-personalized experiences”.

  • How to avoid being “creepy” when personalizing an experience.
  • How to leverage your data to deliver personalization.
Keynote
4:00pm - 4:15pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Coffee and Networking

Take a break and refuel whilst networking and socializing with your peers.

Oxford Style Debate and Live Polling
4:15pm - 4:45pm
One Topic. Two experts. Two opinions. You'll get the chance to vote on where you stand before the session starts. We'll then hear from our two experts, to see if they can sway your opinion when you participate in the closing vote.
Does Virtual Product Development Negatively Impact Innovation? E.g. Designing in AR/VR

One Topic. Two experts. Two opinions. You’ll get the chance to vote on where you stand before the session starts. We’ll then hear from our two experts, to see if they can sway your opinion when you participate in the closing vote.

Attendee Downtime
4:45pm - 6:45pm

A needed break after a content filled day. Please use this time as you wish prior to joining us for our night 2 seated dinner.

Networking Drinks
6:45pm - 7:30pm

A casual setting to network and meet the rest of the attendees and discuss relevant topics at your leisure.

Gala Dinner & Entertainment
7:30pm - 10:00pm

Join us for our night two Gala Dinner, which will be in a casual and inviting setting.

Wednesday June 3, 2020
Breakfast
7:00 am - 7:50 am

Please come down and join us for breakfast and prepare for a day of workshops, keynotes, debates and panels.

Welcome Remarks
7:50 am - 8:00 am

Our Master of Ceremonies will brief you into the day 3 program to make sure you are in the right place at the right time.

Keynote
8:00 am - 8:30 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
A Roadmap to Innovation: Three Lessons Learnt Along the Way
headshot of Anthony Joseph
Anthony Joseph
VP Mobile, Product, Strategy & Innovation - Groupon

In this session, Anthony will share three core learnings that have driven his career:

  1. Iteration as the most fundamental input for development;
  2. The disparity between “Inventional Wisdom” vs. Conventional Wisdom and how to channel the former;
  3. The important (and challenge) of co-managing the day-to-day functions of the organization during innovation.

These lessons are a roadmap for guiding innovation from ideation, to securing buy-in and managing delivery in line with the organization’s strategic goals. By exploring all three we will embark on our own innovation journey and workshop some new ideas to implement, scale, and sustain innovation.

Keynote
8:35 am - 9:15 am
AI, What is it Good For?
headshot of Emigdio Zambada
Emigdio Zambada
Director, Data Analytics - Nationwide Insurance
headshot of Alen Brcic
Alen Brcic
Director of HR Technology - Novant Health

From content recommendations to sentiment analysis, the applications for AI are as numerous as they are poorly understood. In this session we will explore use cases for AI and break down what it should and shouldn’t be used for.

Workshop
9:20 am - 10:00 am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Omnichannel, Mono-message: How to Deliver a Consistent Message Across Multiple Platforms

Regardless of industry, the proliferation of devices means more opportunities than ever to connect with your customers and align their digital and physical experiences.

Roundtables
10:05 am - 11:00 am

Take a break and refuel whilst networking and socializing with your peers.

Keynote
11:00 am - 11:30 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Digital Inspiration: How to Start Innovating, Disrupt New Markets, and Engage Your Customers
headshot of David Nuss
David Nuss
CIO - Cresa

We will explore how even the largest companies can act lean and provide a cohesive consumer experience at scale.

Buffet Lunch
11:30 pm - 2:00 pm

Before you head home, make sure you grab something from our buffet-style lunch for your journey ahead.

Summit Location

The Ritz-Carlton, Sarasota, Florida

Our events take place at some of the most prestigious venues in the world. Five-star accommodation, dining and amenities make attending one of our summits both business and pleasure. Being productive has never been so much fun.

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GDS Summits host experts to help experts. Our speakers are leading executives willing to share their insight to change the industry and the world in critical ways.

To discuss how GDS Summits can help you solve your project challenges contact us on: 0117 921 4000 or email sayhello@gdsgroup.com.

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