On 3 – 5 June 2020 at the wonderful The Ritz-Carlton, Naples in Florida, the North American edition of our Omnichannel Insight Summit will bring together senior decision-makers and business leaders from across industries to share omnichannel experiences, discuss current challenges – and find pragmatic solutions.

The summit will look at a number of key themes, including: how social media and personalization drives engagement and customer loyalty; how to use eCommerce software and cross device shopping to optimize the omnichannel experience; and brand as experience from store to digital.

From case studies that lift the lid on operations inside best-in-class organisations, to workshops and collaborative sessions that focus on real challenges and future technology innovations, to one-to-one meetings with industry peers offering practical advice tailored to your specific needs, the summit provides you with everything you need to implement your key projects more effectively.

Our Approach

Every GDS Summit has one stated aim: to help attending executives implement their key projects more effectively. We do this by developing an in-depth understanding of those executives' project needs, the business outcomes they want to achieve, and the challenges they face in terms of hitting those goals.

Who Attends

Our summits are designed for executives looking to take their business to the next level – from market-leading brands to disruptive new entrants. As such, we’ve worked with some of the world’s best-loved and most forward-thinking businesses.
Apply to attend

Past Attendees

At previous events we've helped executives from some the world's most significant firms - as well as the most forward-thinking - to address their project challenges.
Image of Anne Zybowski
Logo of The Clorox Company
Anne Zybowski
Director Omnichannel Retail
The Clorox Company
Image of Misti Blasko
Logo of AllSaints
Misti Blasko
Managing Director of North America
AllSaints
Image of Nathan Poekert
Logo of BMW Global
Nathan Poekert
Director of Marketing and Communications – Innovation & Brand Strategy
BMW Global
Image of Jeremy Witte
Logo of Best Buy
Jeremy Witte
Vice President, Returns, Damages and Recommerce
Best Buy
Image of Dale Davis
Logo of Coach
Dale Davis
Director Public Relations & Social Media
Coach
Image of Brian Smith
Logo of UGG
Brian Smith
Founder
UGG
Image of Michele McNamara
Logo of Chobani
Michele McNamara
VP eCommerce
Chobani
Image of Zac Rizzo
Logo of LEGO
Zac Rizzo
Head of SEM – Digital Marketing
LEGO
Image of Robert Contursi
Logo of Alexander Wang
Robert Contursi
VP Omnichannel Technology
Alexander Wang
Image of Alexander Donovan
Logo of HelloFresh
Alexander Donovan
Director, Marketing Analytics
HelloFresh
Image of Amber Turley
Logo of Sephora
Amber Turley
Director, eCommerce Operations Strategy
Sephora
Image of Christine Chun
Logo of Clif Bar & Company
Christine Chun
VP, eCommerce
Clif Bar & Company

6 Challenges in Omnichannel

Our summit is focused on solving your strategic challenges
  • What will the purpose and function of the store location be going forward and what is the role of physical in a digital world?
  • AI-Powered Commerce – is it for the brand or the customer?
  • Exploring the overlap between personalisation & data, sifting through the mountain of data to find the right information to drive an informed and customised experience.
  • Focusing on the internal structure and building blocks of omnichannel in terms of ownership and leadership.
  • Integrating operations and logistics into your channels.
  • Aligning back end infrastructure with the new exciting technologies and then layering complex customer needs on top.
Apply to attend

Past Summit Schedule

Day 1
Day 2
Day 3
Wednesday June 3, 2020
Summit registration
1:00pm - 6:00pm

Join us at 1.00 pm when registration opens to collect your badge, check-in, meet the on-site team, and start your 2.5 day Summit experience.

Solution provider briefing
2:00pm - 2:30pm

Our VP of Sales will brief you on the next 2 ½ days at the summit, giving you all the information you’ll need for your 1-2-1 meetings, the networking sessions and what to expect to maximize your summit experience.

Welcome remarks and delegate briefing
2:30pm - 2:45pm

Our Master of Ceremonies will kick off the Summit with a welcome brief and orientation session, giving you all the information you need to maximize your Summit experience.

Panel Discussion
2:45pm - 3:30pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Omnichannel Done Right

Only a handful on companies can truly say they are omnichannel. Let’s look at what works, what doesn’t, and how to take the next step forward. What is omnichannel? What does it encompass? How do you integrate a strategy?

Interview
3:30pm - 3:50pm
A one on one interview diving into the details of how to prepare yourself for the realities of one of the industry's top challengers.
Design Thinking: putting the people before the technology

Details to Follow.

Roundtable Track 1
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Next Generation Store Experience: What Is the Role of Physical in a Digital World?

What is the role of the store associate?

Are customers going into physical location to purchase or experience?

How do you control the store experience if you are a CPG brand?

Roundtable Track 2
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
AI-powered Commerce: For Your Brand or Customer?

AI can be used to help businesses better understand their customers. It can identify their personas, buying preferences, and journeys. It can also help companies understand channel preferences, previous purchase history, and price sensitivity. Gartner predicts that by 2025, customer service organizations who use AI in their customer engagement center platforms, will increase operational efficiencies by 25%. Are you embracing AI? Is it helping your brand? Does AI help identify your customers?

Roundtable Track 3
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Personalization and Data: How to Build an Informed, Customized Experience at Scale

What type of criteria can you use in your personalization strategy? Understand what is available to you and how you can leverage it to achieve your goals. Since email is becoming less effective, where do you go next with personalization? Have you conducted a data inventory? How do you get your organization to embrace omnichannel when retailers are not sharing on-line data?

Roundtable Track 4
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
That’s Mine! How to Solve Leadership, Ownership and Omnichannel

When omnichannel is not necessarily a specific role, how do you coordinate and manage it? How do you step out of the silo and work across all functions? Internal communications and synergy can help you succeed in omnichannel in-house solutions, third party providers and partnership

Roundtable Track 5
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Devil in the Detail: Integrating Operations and Logistics Across all Channels
Networking drinks
5:30pm - 7:00pm

Time to kick off your heels, loosen those ties and get to know your fellow summit attendees. Relax, drinks are on us.

Gala dinner
7:00pm - 10:00pm

Join us for our Gala Dinner & Keynote Speaker. An opportunity to network with your peers in a social environment with a three course dinner and wine whilst listening to an industry leader discuss a key topic.

Thursday June 4, 2020
Breakfast
7:00am - 7:50am

Please come down and join us for breakfast and prepare for a day of workshops, keynotes, debates and panels.

Welcome Remarks
7:50am - 8:00am

Our Master of Ceremonies will brief you into the day 2 program to make sure you are in the right place at the right time.

Panel Discussion
8:00am - 8:30am
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Owning Omnichannel: Breaking Down Silos and Engaging the Resources That Lead to an Integrated, Omnichannel Experience

Let’s talk first about your internal organisation. Of course, there is not one perfect structure that everyone should follow, but if you don’t have your internal channels aligned, can you truly create an omni approach to the consumer?

  • Breaking down the silos and cutting across everything – it is an interconnected service, so you need interdependence
  • How can you be nimble in a larger/legacy company?
  • Getting the buy in from your CEO and senior team – who is making the decisions and what backing do they have?
Keynote
8:30am - 9:00am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
What the CAC?! Transform customer acquisition through attribution and LTV

Find out how a laser-focus on cracking attribution could be holding you back from growing your business efficiently. This session will dive into why moving away from last-click doesn’t have to be as scary as it might seem and you’ll learn how to grow your business based on long-term profit, not this month’s revenue goal.

Interview
9:00am - 9:20am
A one on one interview diving into the details of how to prepare yourself for the realities of one of the industry's top challengers.
Powering Compelling Experience with Consumer Data

Details to Follow.

Keynote
9:20am - 10:00am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Dirty Little Secrets of the CMO (and what they might mean for your next big project)

Find out how a laser-focus on cracking attribution could be holding you back from growing your business efficiently. This session will dive into why moving away from last-click doesn’t have to be as scary as it might seem and you’ll learn how to grow your business based on long-term profit, not this month’s revenue goal.

Coffee & Networking Break
10:00am - 10:15am

Take a break and refuel whilst networking and socializing with your peers.

Workshop
10:15am - 10:55am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Murder, He Wrote: A Multi-Touch Attribution Marketing Mystery

It’s a mystery…

Panel Discussion
11:00am - 11:40am
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Location, Location, Location: Flagships, physical, pop up or showrooms?

The way we interact with brands has changed dramatically throughout the years. We once had to visit a physical store to get our hands on the latest designs. Now, we can purchase them with the click of a button. Many retailers are also jumping on the band-wagon launching trendy pop-up shops. Are pop up shops the future, or only for certain brands? What is the role of the physical location? Is it to purchase, or to experience? What does the future for digital shopping look like?

Meeting and Networking
11:45am - 12:25pm

Take a break and refuel whilst networking and socializing with your peers.

Keynote
12:30pm - 1:00pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
To Infinity & Beyond: Personalizing an Iconic Omnichannel Experience

For iconic brands it’s all about the experience. Today’s consumers expect a relevant, entertaining and seamless customer experience. Due to the expansive growth of retail giants such as; Amazon and Alibaba, people expect a similar experience when they enter onto eCommerce websites and brand channels. Therefore, brands need to stand out and be able to orchestrate a seamless experience across all touchpoints efficiently. They need to be able to update all interactions instantly and personalize them for every customer. So, how do you maximize consistency, freshness and relevancy across all touchpoints? How can you master high-velocity marketing at a global scale?

Networking Lunch
1:00pm - 1:45pm

Join us for a sit-down lunch, and a chance to catch up on emails and get ready for the afternoon.

Roundtable
Session 2 - Discovery
1:50pm - 2:30pm
Learning and sharing with your group. What are the solutions? Are they readily available? What path are you going to take?Personalization and Role of Analytics
Drill Down Roundtables

1. Next Generation Store Experience

2. AI-Powered Commerce

3. Personalisation & Data

4. Leadership Roles in Omnichannel

5. Integrating product management across all channels (inventory, pricing, etc.)

Workshop
2:35pm - 3:15pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Personalization and Role of Analytics

Details to Follow.

Case Study
3:20pm - 4:00pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
The crisis of trust and perception around social media

Scandals in social media continue. Public trust is on the decline causing brands to suffer from what is put on the internet. A recent survey says only 41% of people trust social media globally. According to Edelman, “consumers expect brands to have values, not just a value proposition. That means consumers are looking for brands to act to improve social media because the power of the advertiser exceeds that of the individual.” How does a brand manage their presence and responsibility? How do you manage a meltdown? How do you restore trust in your customer & brand?

Panel Discussion
4:05pm - 4:45pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Walking the tight rope between physical and digital

The brick-and-mortar success of digitally native vertical brands has effectively challenged the narrative that e-commerce alone is the best way to succeed in the age of Amazon. Understanding that the customer journey is no longer linear. Stop thinking in silos. Expand opportunities for direct communication. In a report by eMarketer 82% of millennials believe it’s important for a brand to have physical stores, but as legacy retailers continue to struggle, it’s clear that stores aren’t enough

Meeting & Networking
4:50pm - 5:30pm

Take a break and refuel whilst networking and socializing with your peers.

Attendee downtime
5:30pm - 7:00pm

A needed break after a content filled day. Please use this time as you wish prior to joining us for our night 2 seated dinner.

Networking drinks
7:00pm - 7:30pm

A casual setting to network and meet the rest of the attendees and discuss relevant topics at your leisure.

Gala dinner, silent auction, quiz/trivia
7:30pm - 10:00pm

Join us for our night two Gala Dinner, which will be in a casual and inviting setting.

Friday June 5, 2020
Breakfast
7:30 am - 8:40 am

Please come down and join us for breakfast and prepare for a day of workshops, keynotes, debates and panels.

Welcome Remarks
8:40 am - 8:50 am

Our Master of Ceremonies will brief you into the day 3 program to make sure you are in the right place at the right time.

Keynote
8:50 am - 9:20 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Humanizing Your Customer: How to succeed through contextual insights

With all the data in the world, how do we get to meaningful insight? Courtney is a formally trained anthropologist and talks about the power in understanding the person beyond the “customer”. She shares key tips on how to get to sharp insight through human-centered research that will change your business and retail strategy. Bringing learnings from leading qualitative research projects across dozens of industries and clients, including her current work at Lululemon, Courtney will leave you with a new perspective.

Case Study
9:25 am - 10:05 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Driving Discoverability of My Brand

Each channel (agents, distributors, wholesalers) must support a seamless and powerful specification and purchasing experience, from viewing product data on a mobile device to making a purchase on a distributor’s website. What is the best way to drive shopper acquisition?

Meeting & Networking
10:10 am - 10:50 am

Take a break and refuel whilst networking and socializing with your peers.

Coffee & Networking Break
10:50 am - 11:00 am

Take advantage of time to network with fellow summit attendees and further discuss your business transformation projects.

Roundtable
Session 3 - Outcomes
11:00 am - 11:40 am
What does it all mean. Tracing back through two days of work, where are we? What you are bringing back to the office with you.
Drill Down Roundtables

1. Next Generation Store Experience

2. AI-Powered Commerce

3. Personalisation & Data

4. Leadership Roles in Omnichannel

5. Integrating product management across all channels (inventory, pricing, etc.)

Panel Discussion
11:50 am - 12:30 pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Closing panel & Wrap Up: Omnichannel Isn't Just a Buzzword Anymore, So What are You Going To Do About It?

Diving into the key learnings and takeaways from the summit to indentify the most impactful lessons you are taking back to the office and identifying the quick wins and long term strategies we all need.

Buffet lunch
12:30 pm - 1:30 pm

Before you head home, make sure you grab something from our buffet-style lunch for your journey ahead

Summit Location

The Ritz-Carlton, Naples, Florida

Our events take place at some of the most prestigious venues in the world. Five-star accommodation, dining and amenities make attending one of our summits both business and pleasure. Being productive has never been so much fun.

Popular content from our Summits

GDS Summits host experts to help experts. Our speakers are leading executives willing to share their insight to change the industry and the world in critical ways.

To discuss how GDS Summits can help you solve your project challenges contact us on: 0117 921 4000 or email sayhello@gdsgroup.com.

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