On 13 – 15 May 2019 at the wonderful Ritz-Carlton in Naples, Florida, the North American edition of our Omnichannel Insight Summit will bring together senior decision-makers and business leaders from across industries to share omnichannel experiences, discuss current challenges – and find pragmatic solutions.

The summit will look at a number of key themes, including: how social media and personalization drives engagement and customer loyalty; how to use eCommerce software and cross device shopping to optimize the omnichannel experience; and brand as experience from store to digital.

From case studies that lift the lid on operations inside best-in-class organisations, to workshops and collaborative sessions that focus on real challenges and future technology innovations, to one-to-one meetings with industry peers offering practical advice tailored to your specific needs, the summit provides you with everything you need to implement your key projects more effectively.

Our Approach

Every GDS Summit has one stated aim: to help attending executives implement their key projects more effectively. We do this by developing an in-depth understanding of those executives' project needs, the business outcomes they want to achieve, and the challenges they face in terms of hitting those goals.

Who Attends

Our summits are designed for executives looking to take their business to the next level – from market-leading brands to disruptive new entrants. As such, we’ve worked with some of the world’s best-loved and most forward-thinking businesses.
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Attendees Include

The upcoming summit will welcome executives from some of the world's biggest and most recognisable firms - as well as the most forward-thinking - as they look to address their project challenges.
Image of Wade Haddad
Wade Haddad
SVP Retail & Store Development
Ascena Retail
Image of Sharad Doshi
Sharad Doshi
Global eCommerce Director
Johnson & Johnson
Image of Marta Dalton
Marta Dalton
Global eCommerce Director
Image of Tina Tonielli
Tina Tonielli
VP Consumer Engagement
Image of Melanie Huet
Melanie Huet
Serta Simmons Bedding
Image of Angela Gruszka
Angela Gruszka
SVP of Marketing
Image of Mike Swart
Mike Swart
VP Shopper Marketing
Image of Sumit Srivastava
Sumit Srivastava
Head of Business Development
Image of Camila Da Rosa Lopes
Camila Da Rosa Lopes
Director of Customer Engagement & Innovation
Image of Abbey Smalley
Abbey Smalley
Director of Product Design - In-store and Supply Chain
Image of Walter Liebenow
Walter Liebenow
Director - Customer Care
The Home Depot
Image of Gaurav Shah
Gaurav Shah
Director of Technology, Data and Digital Marketing
Bloomin Brands

6 Challenges in Omnichannel

Our summit is focused on solving your strategic challenges
  • Quick ≠ good: maximizing convenience and engagement.
  • If we only knew what we know: achieving, synchronizing and connecting the perfect customer profile from social to call center to location.
  • More signal, less noise: getting from data to insight to action consistently, quickly, efficiently.
  • Balancing personalization and privacy.
  • Right time, right place, right message: marketing to people not devices, achieving channel-appropriate personalization at scale, on time.
  • Get it fulfilled: the three Ls of any successful omnichannel strategy (logistics, logistics, logistics).
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Summit Schedule

3 Days - 3 Summit Themes - 15 Workshops
Day 1
Day 2
Day 3
Monday May 13, 2019
Summit registration
1:00pm - 6:00pm

Grab your name badge, say hello, activate the onsite app and prepare to leave the office behind for two-and-a-half days of networking, learning and intelligence gathering.

Welcome address
3:25pm - 3:30pm

What? When? How? Where? Join our Master of Ceremonies for a brief welcome and orientation session, where we’ll explain your itinerary for the next few days.

Opening panel: Delivering the omnichannel experience
3:30pm - 4:30pm

The world is changing. How do you catering to unique customer profiles in an era where ‘typical’ customer journeys no longer exist? How do you provide ever more personalized and compelling experiences that don’t impinge on privacy? Balance the shift to frictionless experiences with the need to provide increased customer ‘stickiness’? Understand the role of physical locations in an increasingly digital world? Find a strategy to co-exist – and even compete – with digital giants such as Google, Facebook and Amazon? Join up the data dots across multiple consumer touchpoints, channels and backend systems? But the key question is this: how should we be organizing today to compete tomorrow? Our panel will explore three things your omnichannel experience must deliver – and how – to win.

4:30pm - 6:00pm
Track 1: Creating desire
4:30pm - 6:00pm
Track 2: Creating action
4:30pm - 6:00pm
Track 3: Delivering on the promise
headshot of Angela Gruszka
Angela Gruszka
SVP of Marketing - Milly
Solution provider briefing
6:00pm - 6:30pm

Details To Follow

Cocktail reception
6:00pm - 7:00pm

Time to kick off your heels, loosen those ties and get to know your fellow summit attendees. Relax, drinks are on us.

Keynote Speech
7:00pm - 10:00pm
Gala dinner & keynote
Tuesday May 14, 2019
7:00am - 8:00am

The most important meal of the day. Get yourself set for a productive day by joining us for coffee, croissants and more.

Keynote Speech
8:05am - 8:35am
Keynote address: We’re all different together
8:40am - 9:20am
Session 1: The role of physical locations in an increasingly digital world
headshot of Sumit Srivastava
Sumit Srivastava
Head of Business Development - eBay
headshot of Angela Gruszka
Angela Gruszka
SVP of Marketing - Milly
9:25am - 10:05am
Session 2: Are you failing fast enough?
10:10am - 10:50am
Session 3: Putting the AI in supply chain
Coffee & networking
10:50am - 11:05am

Take advantage of time to network with fellow summit attendees and further discuss your business transformation projects.

11:05am - 11:45am
Session 4: Taking omnichannel to market: three proven steps for success
headshot of Walter Liebenow
Walter Liebenow
Director - Customer Care - The Home Depot
11:50am - 12:30pm
Session 5: How to PR GDPR
Keynote Speech
12:35pm - 1:05pm
Lunch Keynote
Lunch & networking
1:05pm - 2:00pm

Worked up an appetite? Recharge those batteries with our buffet-style lunch, and prepare to meet the afternoon head-on.

2:00pm - 3:00pm
Roundtable Discussions
3:05pm - 3:45pm
Session 6: Get the basics right: how to link trad. media and ecommerce KPIs to drive sales
3:50pm - 4:30pm
Session 7: Immersive digital and the shared brand experience
4:35pm - 5:15pm
Session 8: What we do with data
5:20pm - 6:00pm
Session 9: They might own the playground, they don't own the slides
Attendee downtime
6:00pm - 7:00pm

Time for a well-deserved break in your busy schedules.

Dinner & experience
7:00pm - 10:00pm

Time for some fun; you’ve earned it. Join us for our second night’s dinner and entertainment. Details to follow.

Wednesday May 15, 2019
7:00 am - 8:00 am

The most important meal of the day. Get yourself set for a productive day by joining us for coffee, croissants and more.

8:05 am - 8:45 am
Session 10: Heresy: frictionless is (not) the future
8:50 am - 9:30 am
Session 11: The real-time engagement challenge: solved
9:35 am - 10:15 am
Session 12: How to manage disruption in an ever-changing world
10:20 am - 11:00 am
Roundtable Discussions
11:05 am - 11:35 am
Session 13: The best insight we ever got from data is…?
11:40 am - 12:10 pm
Session 14: Tomorrow's world: where is the next disruption coming from?
12:15 pm - 12:45 pm
Session 15
Closing panel
12:45 pm - 1:30 pm

What have been the most interesting discussion points over the last few days? What are the key takeaways? Are there any immediate actions to be implemented? And what further questions have emerged?

Lunch & farewells
1:30 pm - 2:30 pm

Worked up an appetite? Recharge those batteries with our buffet-style lunch for your journey home.

Summit Location

The Ritz-Carlton, Naples, Florida

Our events take place at some of the most prestigious venues in the world. Five-star accommodation, dining and amenities make attending one of our summits both business and pleasure. Being productive has never been so much fun.

Latest Case Study

Senior executives love our summits because of the unparalleled opportunity to meet people with ideas on how to move their key projects forward. But don’t just take our word for it…

To discuss how GDS Summits can help you solve your project challenges contact us on: 0117 921 4000 or email sayhello@gdsgroup.com.

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