On 13 – 15 May 2019 at the wonderful Ritz-Carlton in Naples, Florida, the North American edition of our Omnichannel Insight Summit will bring together senior decision-makers and business leaders from across industries to share omnichannel experiences, discuss current challenges – and find pragmatic solutions.

The summit will look at a number of key themes, including: how social media and personalization drives engagement and customer loyalty; how to use eCommerce software and cross device shopping to optimize the omnichannel experience; and brand as experience from store to digital.

From case studies that lift the lid on operations inside best-in-class organisations, to workshops and collaborative sessions that focus on real challenges and future technology innovations, to one-to-one meetings with industry peers offering practical advice tailored to your specific needs, the summit provides you with everything you need to implement your key projects more effectively.

Our Approach

Every GDS Summit has one stated aim: to help attending executives implement their key projects more effectively. We do this by developing an in-depth understanding of those executives' project needs, the business outcomes they want to achieve, and the challenges they face in terms of hitting those goals.

Who Attends

Our summits are designed for executives looking to take their business to the next level – from market-leading brands to disruptive new entrants. As such, we’ve worked with some of the world’s best-loved and most forward-thinking businesses.
Apply to attend

Past Attendees

At previous events we've helped executives from some the world's most significant firms - as well as the most forward-thinking - to address their project challenges.
Image of Scott Emmons
Scott Emmons
Head of the Innovation Lab
Neiman Marcus
Image of Roshanie Ross
Roshanie Ross
SVP Digital Transformation
Citi Group
Image of Joseph Park
Joseph Park
Global Chief eCommerce Officer
Mattel
Image of Michelle Chin
Michelle Chin
VP Marketing Evolution Fresh
Starbucks
Image of Justin Williams
Justin Williams
SVP Digital Ventures
Turner Broadcast Systems
Image of David Milne
David Milne
Head of Global Design and Architecture
Burger King
Image of Caitlin Brensinger
Caitlin Brensinger
VP Digital Marketing
Planet Fitness
Image of Barry Thomas
Barry Thomas
VP Global Shopper & Channel Strategy
Coca-Cola
Image of Debra Cavanaugh
Debra Cavanaugh
SVP Marketing
Talbots
Image of Elyssa Dimant
Elyssa Dimant
VP Marketing
JCrew
Image of Priscilla Tan
Priscilla Tan
VP Business Development
Rag-Bone
Image of Ashley Anderson
Ashley Anderson
Head of Customer Acquisition
Equinox

6 Challenges in Omnichannel

Our summit is focused on solving your strategic challenges
  • Catering to unique customer profiles in an era where ‘typical’ customer journeys no longer exist
  • Providing ever more personalized and compelling experiences that don’t impinge on privacy
  • Balancing the shift to frictionless experiences with the need to provide increased customer ‘stickiness’
  • Understanding the role of physical locations in an increasingly omnichannel, digital world
  • Finding a strategy to co-exist – and even compete – with digital giants such as Google, Facebook and Amazon
  • Joining up the data dots across multiple consumer touchpoints, channels and backend systems
Apply to attend

Summit Schedule

3 Days - 3 Summit Themes - 15 Workshops
Day 1
Day 2
Day 3
Monday May 13, 2019
Summit registration
1:00pm - 6:00pm

Grab your name badge, say hello, activate the onsite app and prepare to leave the office behind for two-and-a-half days of networking, learning and intelligence gathering.

Welcome address
3:30pm - 3:45pm

What? When? How? Where? Join our Master of Ceremonies for a brief welcome and orientation session, where we’ll explain your itinerary for the next few days.

Keynote Speech
3:45pm - 4:25pm
Keynote panel discussion: Delivering the omnichannel experience
Roundtable
4:30pm - 6:00pm
Track 1: EXPERIENCE OMNICHANNEL
Roundtable
4:30pm - 6:00pm
Track 2: OPTIMIZE OMNICHANNEL
Roundtable
4:30pm - 6:00pm
Track 3: FULFIL OMNICHANNEL
Solution provider briefing
4:30pm - 4:40pm

Details To Follow

Cocktail reception
6:00pm - 7:00pm

Time to kick off your heels, loosen those ties and get to know your fellow summit attendees. Relax, drinks are on us.

Gala dinner & keynote
7:00pm - 10:00pm

Time for some fun; you’ve earned it. Join us for our second night’s dinner and entertainment. Details to follow.

Tuesday May 14, 2019
Breakfast
7:00am - 8:00am

The most important meal of the day. Get yourself set for a productive day by joining us for coffee, croissants and more.

Keynote Speech
8:05am - 8:30am
Keynote address: We’re all different together
Collaborate
8:35am - 9:30am

Details To Follow

Workshop
9:35am - 10:15am
Session 1:Thought leadership - The role of physical locations in an increasingly digital world
Workshop
10:20am - 11:00am
Session 2: Panel - Are you failing fast enough?
Coffee & networking
11:00am - 11:20am

Take advantage of time to network with fellow summit attendees and further discuss your business transformation projects.

Workshop
11:20am - 12:00pm
Session 3: How-to masterclass - Putting the AI in supply chain
Workshop
12:05pm - 12:45pm
Session 4: Interactive workshop - Taking omnichannel to market: three proven steps for success
Workshop
12:50pm - 1:30pm
Session 5: Ask the audience - How to PR GDPR
Lunch & networking
1:30pm - 2:30pm

Worked up an appetite? Recharge those batteries with our buffet-style lunch, and prepare to meet the afternoon head-on.

Workshop
2:30pm - 3:10pm
Session 6: Interactive workshop - Get the basics right: how to link trad. media and ecommerce KPIs to drive sales
Workshop
3:15pm - 3:55pm
Session 7: How-to masterclass - Immersive digital and the shared brand experience
Coffee & networking
3:55pm - 4:05pm

Take advantage of time to network with fellow summit attendees and further discuss your business transformation projects.

Workshop
4:05pm - 4:45pm
Session 8: Project case study - What we do with data
Workshop
4:50pm - 5:30pm
Session 9: Fireside chat - They might own the playground, they don't own the slides
Attendee downtime
5:30pm - 7:00pm

Time for a well-deserved break in your busy schedules.

Dinner & experience
7:00pm - 10:00pm

Time for some fun; you’ve earned it. Join us for our second night’s dinner and entertainment. Details to follow.

Wednesday May 15, 2019
Breakfast
7:30 am - 8:30 am

The most important meal of the day. Get yourself set for a productive day by joining us for coffee, croissants and more.

Workshop
8:30 am - 9:10 am
Session 10: The heresy session - Heresy: frictionless is (not) the future
Workshop
9:15 am - 9:55 am
Session 11: How-to masterclass - The real-time engagement challenge: solved
Workshop
10:00 am - 10:40 am
Session 12: Project case study - How to manage disruption in an ever-changing world
Coffee & networking
10:40 am - 10:50 am

Take advantage of time to network with fellow summit attendees and further discuss your business transformation projects.

Workshop
10:50 am - 11:30 am
Session 13: Ask the audience - The best insight we ever got from data is…?
Workshop
11:35 am - 12:15 pm
Session 14: Future of the industry - Tomorrow's world: where is the next disruption coming from?
Workshop
12:20 pm - 1:00 pm
Session 15: Closing panel & wrap up - Talking points and key takeaways
Lunch & farewells
1:00 pm - 2:00 pm

Worked up an appetite? Recharge those batteries with our buffet-style lunch for your journey home.

Summit Location

The Ritz-Carlton, Naples, Florida

Our events take place at some of the most prestigious venues in the world. Five-star accommodation, dining and amenities make attending one of our summits both business and pleasure. Being productive has never been so much fun.

Latest Case Study

Senior executives love our summits because of the unparalleled opportunity to meet people with ideas on how to move their key projects forward. But don’t just take our word for it…

To discuss how GDS Summits can help you solve your project challenges contact us on: 0117 921 4000 or email sayhello@gdsgroup.com.