Adapting to Changing Digital Journeys and Implementing Customer-Centric Decisions

IT - ROUNDTABLE
29 March 2023, America 12:00 pm - 1:30 pm BST
IN PARTNERSHIP

How can you leverage modern technology to create a better user experience and attract and retain customers?

More than 2 and a half years after it started, the Covid-19 pandemic, continues to have a tremendous impact on consumer behaviors and attitudes. In particular, the shift from physical to digital experiences has accelerated like never before.

These behaviors will continue to evolve, but because of the current volatile market, inflation is injecting fears into consumers, and they may be pulling back on spending. Businesses not only need to justify their digital investment but also stipulate demands and meet their financial KPIs. How does one build great user experiences to not just attract new consumers but retain existing ones? Best in class organizations are leveraging video-based technology that gives them a first person understanding of their customer experience.

Join UserTesting and a select group of industry peers for a Meet the Boss virtual roundtable as we discuss challenges in keeping ahead of changing consumer behavior and best practices moving forward for innovation and growth.

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Event host

Nali Giliana

Senior Vice President, Digital Strategy and Market Growth
Nali is a veteran in the Digital Experience and Omnichannel Strategy space. He is focused on driving the find out more

About UserTesting

UserTesting enables organizations to understand what it’s like to be their customer, with a video-first experience testing platform with a global, opt-in network of contributors. Through UserTesting’s Human Insight Platform anyone in an organization can easily get a vivid, first-person understanding of any experience. With UserTesting, any team can watch real people engage with products, apps, or services.

The platform generates video-based Customer Experience Narratives, or CxNs™, typically in less than a day, and often within a few hours. Using machine learning, the platform analyzes and surfaces key moments of insight rapidly and at scale.

Find out more

Discussion topics

1

In what ways have you seen a change in consumer behavior and expectations from brands?

2

How are you seeing the impact of inflation on consumer spend?

3

What is your roadmap to retain and attract consumers?

Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed.

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

"Very engaging on the right topics and with the right people, I very much look forward to (attending more) in the future"
Alex Boehme, CTO, H&M Group
"Since the session I did have several of the attendees reach out to me. We were able to grow our networks, connect together, share experiences, and I look forward to continuing those dialogs into the future"
Jeffrey Johnson, Vice President, Chief Information Security Officer and Chief Security Officer, Siemens Health Affairs for North America
"A great mixture of good topics, great technology, very engaging and having some leading experts in the field being there"
Dr Brian Letort, Fellow & Chief Enterprise Architect, Northrop Grumman
"It's not a business of selling, it's a business of sharing. And so GDS helps create the environment to share with trust."
David Kidder, CEO & Co-Founder, Bionic
"The roundtables were really valuable sessions."
Mike Welna, Senior Information Security Director, Boys Town
"I made quite a few contacts that will be beneficial to me."
Margaret Bond, Director of Cyber Security, Numotion
"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq

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Digital event benefits

Solve key challenges and ensure relevant discussions connect with outcomes efficiently and at pace.

Meet

Access to industry leading like-minded executives tackling similar initiatives

Discover

Collaborate and network to gain expertise and experience on how to best act and succeed

Accelerate

In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges

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Meet with fellow industry leaders and solve today’s greatest business challenges.

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