How do you manage rising customer experience expectations while reducing operational costs?
Achieving the perfect omnichannel strategy is desirable for most, but not always completely affordable. Given today’s economic environment, it is imperative to manage your costs, but how do you do that while delivering on your customers’ expectations?
Modern customers expect a seamless omnichannel journey, 24/7 customer service, and personalized communication. Companies that can provide this retain 89% of their customers, according to the Aberdeen Group. Companies that fail to deliver on these expectations will get left behind. For the customer, a competitor is always just a click away.
But how can you create an affordable strategy? Join MessageBird and a select group of your industry peers to find out. We will look for common ground in keeping up with rising customer experience expectations while reducing operational costs. Share your own experiences and discuss best practices in this Meet The Boss roundtable.
right context, and on every corner of the planet. If you’ve ever ordered takeaway, returned a package, contacted customer service or requested a login code, it’s almost guaranteed your interactions have been powered by MessageBird’s technology.
Our products, tools and omnichannel solutions are building blocks that help businesses streamline conversations through their customers’ preferred channels — like SMS, Voice, WhatsApp, WeChat, Messenger, Email and more. This versatility gives end consumers instant, safe and secure access to information they need. It also means they can spend less time on hold, avoid repeating stories to multiple agents, and get more time to do what they love.
Headquartered in Amsterdam, MessageBird’s global business reaches billions of devices, serves over 25,000 customers and operates across nine hubs. Since 2011, we have grown to a powerhouse team of 700 employees who represent more than 55 nationalities, and we’re proud to be a “Work Anywhere” company.
What are your strategies for improving customer service and experience?
What are your key initiatives for reducing service costs?
What are your biggest customer service costs today?
Access to industry leading like-minded executives tackling similar initiatives
Collaborate and network to gain expertise and experience on how to best act and succeed
In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges
All Meet the Boss events are completely free of charge.
In short, yes. However, please be aware that the majority of our events are for senior business leaders from the world’s leading organizations. You can of course always browse our content for free and engage on social media, as well as recommend your peers.