CX - ROUNDTABLE

Affordable VS Achievable: The Strongest Omnichannel Strategies

29th November 2022, Europe 14:00 - 15:30 GMT
IN PARTNERSHIP

How do you manage rising customer experience expectations while reducing operational costs?

Achieving the perfect omnichannel strategy is desirable for most, but not always completely affordable. Given today’s economic environment, it is imperative to manage your costs, but how do you do that while delivering on your customers’ expectations?

Modern customers expect a seamless omnichannel journey, 24/7 customer service, and personalized communication. Companies that can provide this retain 89% of their customers, according to the Aberdeen Group. Companies that fail to deliver on these expectations will get left behind. For the customer, a competitor is always just a click away.

But how can you create an affordable strategy? Join MessageBird and a select group of your industry peers to find out. We will look for common ground in keeping up with rising customer experience expectations while reducing operational costs. Share your own experiences and discuss best practices in this Meet The Boss roundtable.

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Event host

Matt Rice

Head of UK Solution Engineering
Matt has spent over 20 years designing and delivering digital customer experience transformation into some of find out more

About MessageBird

right context, and on every corner of the planet. If you’ve ever ordered takeaway, returned a package, contacted customer service or requested a login code, it’s almost guaranteed your interactions have been powered by MessageBird’s technology.

Our products, tools and omnichannel solutions are building blocks that help businesses streamline conversations through their customers’ preferred channels — like SMS, Voice, WhatsApp, WeChat, Messenger, Email and more. This versatility gives end consumers instant, safe and secure access to information they need. It also means they can spend less time on hold, avoid repeating stories to multiple agents, and get more time to do what they love.

Headquartered in Amsterdam, MessageBird’s global business reaches billions of devices, serves over 25,000 customers and operates across nine hubs. Since 2011, we have grown to a powerhouse team of 700 employees who represent more than 55 nationalities, and we’re proud to be a “Work Anywhere” company.

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Discussion topics

1

What are your strategies for improving customer service and experience?

2

What are your key initiatives for reducing service costs?

3

What are your biggest customer service costs today?

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Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed.

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

"Very engaging on the right topics and with the right people, I very much look forward to (attending more) in the future"
Alex Boehme, CTO, H&M Group
"Since the session I did have several of the attendees reach out to me. We were able to grow our networks, connect together, share experiences, and I look forward to continuing those dialogs into the future"
Jeffrey Johnson, Vice President, Chief Information Security Officer and Chief Security Officer, Siemens Health Affairs for North America
"A great mixture of good topics, great technology, very engaging and having some leading experts in the field being there"
Dr Brian Letort, Fellow & Chief Enterprise Architect, Northrop Grumman
"It's not a business of selling, it's a business of sharing. And so GDS helps create the environment to share with trust."
David Kidder, CEO & Co-Founder, Bionic
"The roundtables were really valuable sessions."
Mike Welna, Senior Information Security Director, Boys Town
"I made quite a few contacts that will be beneficial to me."
Margaret Bond, Director of Cyber Security, Numotion
"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq

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We host global organizations with the conversations that matter. That’s why we’re trusted by these top brands.

Virtual event benefits

Solve key challenges and ensure relevant discussions connect with outcomes efficiently and at pace.

Meet

Access to industry leading like-minded executives tackling similar initiatives

Discover

Collaborate and network to gain expertise and experience on how to best act and succeed

Accelerate

In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges

Have a question…

How long does a digital roundtable take to complete?
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I'm not a senior executive, can I still register?
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Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.