In 2023, CX leaders’ priorities convulse as budgets are cut and expectations rise. The trauma and drama aren’t going away. Agent recruiting, onboarding and retention challenge—if not dare—service operations to perform. Delivering quality care, while remaining on budget, is a perpetual tightrope to walk.

The times call for a CX model that capitalizes on emerging AI, complemented by intelligent agents who personalize customer experiences. Success = AI efficiency + IA empathy to earn trust and repeat business. This fluidity of steadfast service is underpinned by seismic scalability, which shifts as demand fluctuates. On average, this model saves organizations 20-30% in operational costs as it increases brand equity.

So how can AI + IA elevate your CX performance? It’s all in knowing how and where to employ them today and into the future. Merge them to emerge ahead.

Join Working Solutions and a select group of industry leaders in the Meet the Boss virtual roundtable to discuss your challenges, potential solutions and industry best practices.

Working Solutions is a recognized leader in providing onshore, on-demand customer care. Its virtual workforce ensures efficient and empathetic customer experiences (CX), blending the best of artificial intelligence (AI) and intelligent agents (IA). With 27 years of success across diverse industries, this woman-owned company delivers quality sales and service, retaining customers and generating new business for clients.