Which CX approach should you take to exceed your business goals?
In 2023, CX leaders’ priorities convulse as budgets are cut and expectations rise. The trauma and drama aren’t going away. Agent recruiting, onboarding and retention challenge—if not dare—service operations to perform. Delivering quality care, while remaining on budget, is a perpetual tightrope to walk.
The times call for a CX model that capitalizes on emerging AI, complemented by intelligent agents who personalize customer experiences. Success = AI efficiency + IA empathy to earn trust and repeat business. This fluidity of steadfast service is underpinned by seismic scalability, which shifts as demand fluctuates. On average, this model saves organizations 20-30% in operational costs as it increases brand equity.
So how can AI + IA elevate your CX performance? It’s all in knowing how and where to employ them today and into the future. Merge them to emerge ahead.
Join Working Solutions and a select group of industry leaders in the Meet the Boss virtual roundtable to discuss your challenges, potential solutions and industry best practices.
About Working Solutions
Working Solutions is a recognized leader in providing onshore, on-demand customer care. Its virtual workforce ensures efficient and empathetic customer experiences (CX), blending the best of artificial intelligence (AI) and intelligent agents (IA). With 27 years of success across diverse industries, this woman-owned company delivers quality sales and service, retaining customers and generating new business for clients.
How are inflation and a possible recession impacting CX operations and overall business decisions?
What workforce challenges are you facing in agent recruitment, onboarding and retention?
What percentage of your customer services are automated? Where would you use more AI-enabled CX?
Do you treat customer-service operations as a cost center or a profit center?
Do you have the proper CX mix of artificial intelligence and intelligent agents?
Access to industry leading like-minded executives tackling similar initiatives
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In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges