Build Smarter CX That Earns Loyalty and Trust – Everywhere

OPERATIONS - ROUNDTABLE
12 October 2022, APAC 2:00 pm - 3:30 pm SGT
IN PARTNERSHIP

How can you design your business to deliver customer and employee experiences that are engaging, fast, flexible, and secure?

The pace of change across business and industry is ceaseless. To gain advantage and sustain growth requires every organization to transform where and how they deliver value to customers. Technology underpins the human experience, and is essential to attracting, building trust, and earning loyalty from customers. Every decision has a downstream impact on a customer, employee, or partner. The stakes are simply too high, and the potential too great, to get it wrong.

Designing your business to understand and adapt to customer needs and building it to operationalize change quickly requires a platform and strategy that can align your business strategy, data, processes, and technology infrastructure to confident decisioning that keeps you ahead of the market. So, where do we start?

Join IBM and a select panel of likeminded industry executives as we discuss the challenges you’re facing with your customer and employee experiences, as well as how the right partnership can help overcome these challenges by transforming your CX and EX.

Apply to attend

Event host

Clifford Patrao

IBM Managing Partner, Global Platform Leader

Nishit Gupta

IBM iX Customer Transformation Service Line Leader

About IBM

IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.

Find out more

Discussion topics

1

How convenient is it for customers to reach you?

2

How can customers engage with your brand in the time and ways that matter to them?

3

How well do you understand your customers?

Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed.

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

"Very engaging on the right topics and with the right people, I very much look forward to (attending more) in the future"
Alex Boehme, CTO, H&M Group
"Since the session I did have several of the attendees reach out to me. We were able to grow our networks, connect together, share experiences, and I look forward to continuing those dialogs into the future"
Jeffrey Johnson, Vice President, Chief Information Security Officer and Chief Security Officer, Siemens Health Affairs for North America
"A great mixture of good topics, great technology, very engaging and having some leading experts in the field being there"
Dr Brian Letort, Fellow & Chief Enterprise Architect, Northrop Grumman
"It's not a business of selling, it's a business of sharing. And so GDS helps create the environment to share with trust."
David Kidder, CEO & Co-Founder, Bionic
"The roundtables were really valuable sessions."
Mike Welna, Senior Information Security Director, Boys Town
"I made quite a few contacts that will be beneficial to me."
Margaret Bond, Director of Cyber Security, Numotion
"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq

Trusted by

We host global organizations with the conversations that matter. That’s why we’re trusted by these top brands.

Digital event benefits

Solve key challenges and ensure relevant discussions connect with outcomes efficiently and at pace.

Meet

Access to industry leading like-minded executives tackling similar initiatives

Discover

Collaborate and network to gain expertise and experience on how to best act and succeed

Accelerate

In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges

Have a question…

How long does a digital roundtable take to complete?
How much does a roundtable cost to attend?
I'm not a senior executive, can I still register?

Apply to attend

Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.