Experience elevation: empower customers and employees with automation
CX - ROUNDTABLE
How do we deliver a best-in-class customer experience despite current constraints?
It’s a pivotal time for customer experience. In the wake of the pandemic, organizations are seeking to recover lost ground, optimize resources, and excel with limited staff. Consequently, attracting and retaining top talent has emerged as a strategic necessity for global enterprises.
The connection between employee experience and customer experience is undeniable. Forbes reveals that companies leading in customer experience boast a remarkable 60% increase in engaged employees. Join IBM and a select group of industry peers as we delve into this transformative concept.
Discover how to prioritize and automate tasks, enabling informed decision-making. Learn how to deliver exceptional customer experiences, surpassing limitations. Share your insights, exchange best practices, and engage in lively discussions during this Meet the Boss roundtable.
Event host
Ben Mandelstein
About IBM
IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.
Discussion topics
Do you really know the internal skills you have, as well as the ones that are missing?
How are you building a growth culture within your organization to keep skills relevant?
How do you prioritize and automate tasks to make better decisions?
Why Attend
Experience shared learning
Meet industry leading like-minded executives tackling similar initiatives.
Benchmark with your industry peers
Discover and network to gain expertise and experience on how to best act and succeed.
Accelerate your projects
Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.
Digital event benefits
Meet
Access to industry leading like-minded executives tackling similar initiatives
Discover
Collaborate and network to gain expertise and experience on how to best act and succeed
Accelerate
In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges
Apply to attend
Meet with fellow industry leaders and solve today’s greatest business challenges.
Thank you for your interest. One of the team will be in touch soon.
Frequently asked questions
A Digital Roundtable from GDS Group is a tailored, 90-minute closed-door discussion between senior decision makers actively seeking innovative technological solutions and solution providers from global leading brands who come together to solve business challenges.
There are a couple of ways you can participate in a GDS event experience; as a partner or as an attendee. Whichever you are interested in, do get in touch
Global senior decision makers from leading industry brands attend our event experiences. Between 2020 to May 2023, 34,473 senior executives attended our event experiences. If you are interested in attending a GDS event experience, please check out our upcoming events
Our event experiences all provide all kinds of opportunities for your business. Just as every organization is different, so too are our event experiences. From smaller closed-door roundtables right up to 3-day summits, there are event experiences to suit what you want to achieve. Find out more about each of our GDS event experiences and contact us to learn even more.
Yes! We partner with leading brands all across the globe – for partnership opportunities please get in touch