How is your organization leveraging AI, virtual agents and new technology to transform your contact center and deliver seamless digital customer engagement?
The evolution from the old-fashioned call center to the modern-day contact center has been a necessary transition for brands that want to stay both relevant and competitive. Studies show consumers have evolved, too. Around two-thirds of consumers prefer to look for solutions to problems themselves before contacting customer support, while up to 70% say they prefer to use multiple channels when seeking answers.
In this new and complex landscape, contact center agents are not just bodies answering phones – they are crucial brand representatives, responsible for supporting customers on their journey while delivering a consistent, personalized experience. AI is integral to this new ecosystem of service and support, enabling virtual agents to simulate human-like conversations while freeing up employees to focus on tasks that cannot be performed through automation.
Join representatives from CISCO, and a select group of industry peers in this exclusive, virtual roundtable event with Meet the Boss to find out how your company can maximize customer satisfaction while minimizing cost. We’ll explore the latest trends and advancements in contact center technology and discuss how AI-powered virtual agents can transform customer support by creating unique, connected and personalized experiences across different channels.
Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices.
At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology.
Our solutions are underpinned with security and privacy by design. We work with the world’s leading business and productivity apps – delivered through a single application and interface.
How has your contact center evolved to keep pace with the latest customer demands and expectations?
How is your organization leveraging AI, machine learning and new technology to deliver a seamless, digital customer engagement?
What challenges has your company faced providing agents with context-driven insights and AI-powered assistance?
Access to industry leading like-minded executives tackling similar initiatives
Collaborate and network to gain expertise and experience on how to best act and succeed
In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges
All Meet the Boss events are completely free of charge.
In short, yes. However, please be aware that the majority of our events are for senior business leaders from the world’s leading organizations. You can of course always browse our content for free and engage on social media, as well as recommend your peers.