From Call Center to Contact Center: The Evolution of Digital Customer Engagement

14th June 2023, America 11:30 - 13:00 EST

How is your organization leveraging AI, virtual agents and new technology to transform your contact center and deliver seamless digital customer engagement?

The evolution from the old-fashioned call center to the modern-day contact center has been a necessary transition for brands that want to stay both relevant and competitive. Studies show consumers have evolved, too. Around two-thirds of consumers prefer to look for solutions to problems themselves before contacting customer support, while up to 70% say they prefer to use multiple channels when seeking answers.

In this new and complex landscape, contact center agents are not just bodies answering phones – they are crucial brand representatives, responsible for supporting customers on their journey while delivering a consistent, personalized experience. AI is integral to this new ecosystem of service and support, enabling virtual agents to simulate human-like conversations while freeing up employees to focus on tasks that cannot be performed through automation.

Join representatives from CISCO, and a select group of industry peers in this exclusive, virtual roundtable event with Meet the Boss to find out how your company can maximize customer satisfaction while minimizing cost. We’ll explore the latest trends and advancements in contact center technology and discuss how AI-powered virtual agents can transform customer support by creating unique, connected and personalized experiences across different channels.

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About Webex

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices.

At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology.

Our solutions are underpinned with security and privacy by design. We work with the world’s leading business and productivity apps – delivered through a single application and interface.

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Discussion topics


How has your contact center evolved to keep pace with the latest customer demands and expectations?


How is your organization leveraging AI, machine learning and new technology to deliver a seamless, digital customer engagement?


What challenges has your company faced providing agents with context-driven insights and AI-powered assistance?

Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed.

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

"Very engaging on the right topics and with the right people, I very much look forward to (attending more) in the future"
Alex Boehme, CTO, H&M Group
"Since the session I did have several of the attendees reach out to me. We were able to grow our networks, connect together, share experiences, and I look forward to continuing those dialogs into the future"
Jeffrey Johnson, Vice President, Chief Information Security Officer and Chief Security Officer, Siemens Health Affairs for North America
"A great mixture of good topics, great technology, very engaging and having some leading experts in the field being there"
Dr Brian Letort, Fellow & Chief Enterprise Architect, Northrop Grumman
"It's not a business of selling, it's a business of sharing. And so GDS helps create the environment to share with trust."
David Kidder, CEO & Co-Founder, Bionic
"The roundtables were really valuable sessions."
Mike Welna, Senior Information Security Director, Boys Town
"I made quite a few contacts that will be beneficial to me."
Margaret Bond, Director of Cyber Security, Numotion
"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq

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We host global organizations with the conversations that matter. That’s why we’re trusted by these top brands.

Digital event benefits

Solve key challenges and ensure relevant discussions connect with outcomes efficiently and at pace.


Access to industry leading like-minded executives tackling similar initiatives


Collaborate and network to gain expertise and experience on how to best act and succeed


In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges

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Meet with fellow industry leaders and solve today’s greatest business challenges.

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