How is your organization leveraging AI, virtual agents and new technology to transform your contact center and deliver seamless digital customer engagement?
The evolution from the old-fashioned call center to the modern-day contact center has been a necessary transition for brands that want to stay both relevant and competitive. Studies show consumers have evolved, too. Around two-thirds of consumers prefer to look for solutions to problems themselves before contacting customer support, while up to 70% say they prefer to use multiple channels when seeking answers.
In this new and complex landscape, contact center agents are not just bodies answering phones – they are crucial brand representatives, responsible for supporting customers on their journey while delivering a consistent, personalized experience. AI is integral to this new ecosystem of service and support, enabling virtual agents to simulate human-like conversations while freeing up employees to focus on tasks that cannot be performed through automation.
Join representatives from CISCO, and a select group of industry peers in this exclusive, digital roundtable event with Meet the Boss to find out how your company can maximize customer satisfaction while minimizing cost. We’ll explore the latest trends and advancements in contact center technology and discuss how AI-powered virtual agents can transform customer support by creating unique, connected and personalized experiences across different channels.
Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices.
At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology.
Our solutions are underpinned with security and privacy by design. We work with the world’s leading business and productivity apps – delivered through a single application and interface.
Access to industry leading like-minded executives tackling similar initiatives
Collaborate and network to gain expertise and experience on how to best act and succeed
In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges
Apply to attend
Meet with fellow industry leaders and solve today’s greatest business challenges.
Thank you for your interest. One of the team will be in touch soon.
A Digital Roundtable from GDS Group is a tailored, 90-minute closed-door discussion between senior decision makers actively seeking innovative technological solutions and solution providers from global leading brands who come together to solve business challenges.
There are a couple of ways you can participate in a GDS event experience; as a partner or as an attendee. Whichever you are interested in, do get in touch
Global senior decision makers from leading industry brands attend our event experiences. Between 2020 to May 2023, 34,473 senior executives attended our event experiences. If you are interested in attending a GDS event experience, please check out our upcoming events
Our event experiences all provide all kinds of opportunities for your business. Just as every organization is different, so too are our event experiences. From smaller closed-door roundtables right up to 3-day summits, there are event experiences to suit what you want to achieve. Find out more about each of our GDS event experiences and contact us to learn even more.
Yes! We partner with leading brands all across the globe – for partnership opportunities please get in touch