IT - ROUNDTABLE

Future-Proof your Customer Experience (CX): How to Drive Customer-Led Growth

23rd January 2023, America 10:30 - 12:00 EST
IN PARTNERSHIP

Are your customers active online while your CX is offline?

Winning technology organizations (B2B & B2C) of the future are truly "Customer-led." They leverage customer insights to qualify and quantify customer value and use them to operationalize and optimize end-to-end customer experience (CX). Operationalizing customer-led-growth requires functions such as product, marketing, onboarding, and customer support to come together, build a unified view of the customer’s experience and collectively optimize for customer value across the customer journey.

Technology organizations are often saddled with point solutions deployed across customer-facing teams that thwarts building a unified customer view. Siloed data from disparate sources means lack of collective customer listening and insights, ultimately leading to broken customer experiences (CX) and a misaligned product strategy. Growth that is not led by customer value is often expensive and unsustainable. So, where do you start?

Join Sprinklr and a select group of industry thought leaders as we discuss how to deliver delight through exceptional customer support.

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Event host

Pavitar Singh

Chief Technology Officer (CTO)

Paul Herman

Senior Vice President, Global Digital Transformation Services

About Sprinklr

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

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Discussion topics

1

How are you driving customer-led growth and what has it done for your brand?

2

How are you delivering differentiated CX across modern channels that customers love?

3

Are you unifying your support across platforms (traditional and modern) voice, ticketing, 30+ channels, 500+ review sites, and more?

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Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed.

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

"Very engaging on the right topics and with the right people, I very much look forward to (attending more) in the future"
Alex Boehme, CTO, H&M Group
"Since the session I did have several of the attendees reach out to me. We were able to grow our networks, connect together, share experiences, and I look forward to continuing those dialogs into the future"
Jeffrey Johnson, Vice President, Chief Information Security Officer and Chief Security Officer, Siemens Health Affairs for North America
"A great mixture of good topics, great technology, very engaging and having some leading experts in the field being there"
Dr Brian Letort, Fellow & Chief Enterprise Architect, Northrop Grumman
"It's not a business of selling, it's a business of sharing. And so GDS helps create the environment to share with trust."
David Kidder, CEO & Co-Founder, Bionic
"The roundtables were really valuable sessions."
Mike Welna, Senior Information Security Director, Boys Town
"I made quite a few contacts that will be beneficial to me."
Margaret Bond, Director of Cyber Security, Numotion
"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq

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Virtual event benefits

Solve key challenges and ensure relevant discussions connect with outcomes efficiently and at pace.

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Access to industry leading like-minded executives tackling similar initiatives

Discover

Collaborate and network to gain expertise and experience on how to best act and succeed

Accelerate

In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges

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Meet with fellow industry leaders and solve today’s greatest business challenges.

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