Are your customers active online while your CX is offline?
Winning technology organizations (B2B & B2C) of the future are truly "Customer-led." They leverage customer insights to qualify and quantify customer value and use them to operationalize and optimize end-to-end customer experience (CX). Operationalizing customer-led-growth requires functions such as product, marketing, onboarding, and customer support to come together, build a unified view of the customer’s experience and collectively optimize for customer value across the customer journey.
Technology organizations are often saddled with point solutions deployed across customer-facing teams that thwarts building a unified customer view. Siloed data from disparate sources means lack of collective customer listening and insights, ultimately leading to broken customer experiences (CX) and a misaligned product strategy. Growth that is not led by customer value is often expensive and unsustainable. So, where do you start?
Join Sprinklr and a select group of industry thought leaders as we discuss how to deliver delight through exceptional customer support.
Event host
Pavitar Singh
Paul Herman
About Sprinklr
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
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