IT- ROUNDTABLE

Leveraging Conversational Analytics to Pioneer the Future of Customer Experience

18th August 2022, America 11:00 - 12:30 EST
IN PARTNERSHIP

How are best-in-class organizations providing truly personal experiences, at scale?

We have all felt the shift... Now, customer experience is king.

Indeed, a recent Forrester report found that 61% of US adults are unlikely to return to a website that does not provide a satisfactory experience, regardless of how good the product is.

Best-in-class organizations are taking a holistic approach to consumer communications, meeting them wherever they are, from social media, messaging, email, voice, and more. And they’re empowering their efforts with AI.

So, how can we leverage data and voice analytics to create vastly improved, personalized conversations, without replacing legacy systems?

Join LivePerson and a select group of industry experts to share the challenges presented by this “revolution of choice,” as well as to explore the tools and best practice for providing the unique experience customers crave, at scale.

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About LivePerson

LivePerson is a leading Conversational AI company creating digital experiences that are Curiously Human.

Every person is unique, and our technology makes it possible for companies to treat their audiences that way at scale. Our customers, including leading brands like HSBC, Orange, and GM Financial, can now meet consumers where they are across social media, messaging, email, voice, and more. Nearly a billion conversational interactions are powered by our Conversational Cloud each month. Out of that comes a uniquely rich data set for AI for brands to build connections that are anything but artificial. Fast Company named us the #1 Most Innovative AI Company in the world.

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Discussion topics

1

What challenges have you faced in providing a truly unique and personalized experience to your customer base?

2

How have you strategized to address PCI Compliance requirements?

3

To what extent have you explored advanced speech recognition technology? Where do you see opportunities in this space?

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Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed.

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

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David Kidder, CEO & Co-Founder, Bionic
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Mike Welna, Senior Information Security Director, Boys Town
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Margaret Bond, Director of Cyber Security, Numotion
"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq

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We host global organizations with the conversations that matter. That’s why we’re trusted by these top brands.

Virtual event benefits

Solve key challenges and ensure relevant discussions connect with outcomes efficiently and at pace.

Meet

Access to industry leading like-minded executives tackling similar initiatives

Discover

Collaborate and network to gain expertise and experience on how to best act and succeed

Accelerate

In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges

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Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.