How can analyzing your customers interactions and listening to them across all platforms (digital, voice as well as in-branch), transform your customer experience?
In todays’ world, customer expectations are shaped by best-in-class experiences, not just in your sector but across all industries. As a result, customers expect you to deliver good service. And they expect it across every touchpoint – digital as well as in-person. The elevated customer expectations make differentiation in customer experience more and more difficult.
From the customer-side the expectations are clear - Customers are looking for better and connected experiences, and they provide feedback to enhance their own personal service they expect from brands. Therefore, it is imperative that brands use this feedback and extract meaningful insights, and that these insights are used to take decisive customer-oriented action.
So how do you get there? How can businesses look to their own customers feedback and respond accordingly? How can we improve customer interaction to be timely and improve return business? And why is it important now more than ever for businesses to lean into technology to assist them in adapting to changing consumer needs?
Join this Meet the Boss roundtable with Verint as we discuss challenges and solutions to customer experience today and how technology can be integrated to give your business more insight to address multi-channel challenges.
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction.
Access to industry leading like-minded executives tackling similar initiatives
Collaborate and network to gain expertise and experience on how to best act and succeed
In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges
Apply to attend
Meet with fellow industry leaders and solve today’s greatest business challenges.
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A Digital Roundtable from GDS Group is a tailored, 90-minute closed-door discussion between senior decision makers actively seeking innovative technological solutions and solution providers from global leading brands who come together to solve business challenges.
There are a couple of ways you can participate in a GDS event experience; as a partner or as an attendee. Whichever you are interested in, do get in touch
Global senior decision makers from leading industry brands attend our event experiences. Between 2020 to May 2023, 34,473 senior executives attended our event experiences. If you are interested in attending a GDS event experience, please check out our upcoming events
Our event experiences all provide all kinds of opportunities for your business. Just as every organization is different, so too are our event experiences. From smaller closed-door roundtables right up to 3-day summits, there are event experiences to suit what you want to achieve. Find out more about each of our GDS event experiences and contact us to learn even more.
Yes! We partner with leading brands all across the globe – for partnership opportunities please get in touch