TECHNOLOGY - ROUNDTABLE

Transform Your Cloud Contact Centre for Superior Agent & Customer Experience

21st June 2022, Europe 12:30 - 14:00 BST
IN PARTNERSHIP

How can implementing an omnichannel cloud contact centre solution save your organization money and enhance customer and agent experience?

The role of contact centre agent in modern enterprise has become increasingly more involved with the ever-growing service expectations of today’s consumers. With the level of skills needed to successfully manage customer interactions dramatically expanding, the number of software applications and subsequent need for multi-tasking continues to expand. This has resulted in immense pressure on operators not only to hire, train and retain, but also to select and deploy the right systems and software while keeping agents engaged and motivated.

With implementation of an omnichannel cloud contact centre solution like Amazon Connect, you can expect to parse value in areas such as:
• Up to 80% saving on setup and operations costs compared to traditional contact centre platforms.
• The ability to apply changes to the contact center environment in minutes compared to months.
• Enhanced scalability to meet unpredictable demand levels, optimized integration capabilities with other systems like CRM, eCommerce, CMS solutions and more.
• Advanced AI capabilities designed to improve customer experience across the platform.

However, one major question still remains: where do we start?

Join EPAM and a select panel of likeminded industry executives as we discuss your challenges with your contact centre, as well as solutions to help your organisation save time and money while enhancing the employee and customer experience.

Apply to attend

Event host

Vincent Oliver

Senior Director, Experience Consulting

Zengyu Lu

Senior Manager, Technology Consulting

Discussion topics

1

What are the most significant challenges to your current contact centre business?

2

How can an AI-driven chatbot bring more value to your customers?

3

Do you want to use integrated AI/ML services to analyze customer feedback?

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Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed.

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

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Virtual event benefits

Solve key challenges and ensure relevant discussions connect with outcomes efficiently and at pace.

Meet

Access to industry leading like-minded executives tackling similar initiatives

Discover

Collaborate and network to gain expertise and experience on how to best act and succeed

Accelerate

In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges

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Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.