The role of contact centre agent in modern enterprise has become increasingly more involved with the ever-growing service expectations of today’s consumers. With the level of skills needed to successfully manage customer interactions dramatically expanding, the number of software applications and subsequent need for multi-tasking continues to expand. This has resulted in immense pressure on operators not only to hire, train and retain, but also to select and deploy the right systems and software while keeping agents engaged and motivated.

With implementation of an omnichannel cloud contact centre solution like Amazon Connect, you can expect to parse value in areas such as:
• Up to 80% saving on setup and operations costs compared to traditional contact centre platforms.
• The ability to apply changes to the contact center environment in minutes compared to months.
• Enhanced scalability to meet unpredictable demand levels, optimized integration capabilities with other systems like CRM, eCommerce, CMS solutions and more.
• Advanced AI capabilities designed to improve customer experience across the platform.

However, one major question still remains: where do we start?

Join EPAM and a select panel of likeminded industry executives as we discuss your challenges with your contact centre, as well as solutions to help your organisation save time and money while enhancing the employee and customer experience.