TECHNOLOGY- ROUNDTABLE

Transforming the Customer Contact Center Experience

21st June 2022, America 10:00 - 11:30 BST
IN PARTNERSHIP

How can you elevate and hyper-personalize the customers’ experience in the contact center and beyond?

Contact centers have long been a good news/bad news scenario for customer engagement. The good news is that when customers call, they are initiating a contact and creating an opportunity for the business to build loyalty. The bad news is that incoming calls are often from people who are having trouble with a product or service. Keeping customers on hold, transferring them multiple times and being unable to answer their questions only makes matters worse.

But new technologies such as artificial intelligence (AI) and next-gen technologies can help organizations provide personalized experiences with seamless, instant, and consistent interactions that consumers expect.

To keep customer service efficient, and innovative, leading organizations are turning to the flexibility of the cloud, to provide quick and reliable network connections that can help you scale quickly while controlling costs.

Join Verizon and a select group of industry leaders to discuss the challenges in providing a frictionless experience to customers, and strategies to ensure your organization remains agile, stable, and resilient moving forward.

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Discussion topics

1

What strategy/strategies is your organization adopting to provide a frictionless experience to their customers?

2

What strategies are you as leaders putting in place to anticipate a changeable tomorrow – how are you ensuring that you are agile, stable, and resilient?

3

Is your contact center handling multiple digital channels currently?

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Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed.

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

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Marty Sprinzen, Founder & CEO, Vantiq

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We host global organizations with the conversations that matter. That’s why we’re trusted by these top brands.

Virtual event benefits

Solve key challenges and ensure relevant discussions connect with outcomes efficiently and at pace.

Meet

Access to industry leading like-minded executives tackling similar initiatives

Discover

Collaborate and network to gain expertise and experience on how to best act and succeed

Accelerate

In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges

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Meet with fellow industry leaders and solve today’s greatest business challenges.

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