How can you elevate and hyper-personalize the customers’ experience in the contact center and beyond?
Contact centers have long been a good news/bad news scenario for customer engagement. The good news is that when customers call, they are initiating a contact and creating an opportunity for the business to build loyalty. The bad news is that incoming calls are often from people who are having trouble with a product or service. Keeping customers on hold, transferring them multiple times and being unable to answer their questions only makes matters worse.
But new technologies such as artificial intelligence (AI) and next-gen technologies can help organizations provide personalized experiences with seamless, instant, and consistent interactions that consumers expect.
To keep customer service efficient, and innovative, leading organizations are turning to the flexibility of the cloud, to provide quick and reliable network connections that can help you scale quickly while controlling costs.
Join Verizon and a select group of industry leaders to discuss the challenges in providing a frictionless experience to customers, and strategies to ensure your organization remains agile, stable, and resilient moving forward.
What strategy/strategies is your organization adopting to provide a frictionless experience to their customers?
What strategies are you as leaders putting in place to anticipate a changeable tomorrow – how are you ensuring that you are agile, stable, and resilient?
Is your contact center handling multiple digital channels currently?
Access to industry leading like-minded executives tackling similar initiatives
Collaborate and network to gain expertise and experience on how to best act and succeed
In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges
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Designing a Cloud-Enabled Workforce
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Solving the Data Deprecation Challenge for Personalised Marketing
Winning Strategies to Compete on Amazon
All Meet the Boss events are completely free of charge.
In short, yes. However, please be aware that the majority of our events are for senior business leaders from the world’s leading organizations. You can of course always browse our content for free and engage on social media, as well as recommend your peers.