Transforming the Customer Contact Center Experience

TECHNOLOGY- ROUNDTABLE
21 June 2022, America 10:00 am - 11:30 am BST
IN PARTNERSHIP

How can you elevate and hyper-personalize the customers’ experience in the contact center and beyond?

Contact centers have long been a good news/bad news scenario for customer engagement. The good news is that when customers call, they are initiating a contact and creating an opportunity for the business to build loyalty. The bad news is that incoming calls are often from people who are having trouble with a product or service. Keeping customers on hold, transferring them multiple times and being unable to answer their questions only makes matters worse.

But new technologies such as artificial intelligence (AI) and next-gen technologies can help organizations provide personalized experiences with seamless, instant, and consistent interactions that consumers expect.

To keep customer service efficient, and innovative, leading organizations are turning to the flexibility of the cloud, to provide quick and reliable network connections that can help you scale quickly while controlling costs.

Join Verizon and a select group of industry leaders to discuss the challenges in providing a frictionless experience to customers, and strategies to ensure your organization remains agile, stable, and resilient moving forward.

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Discussion topics

1

What strategy/strategies is your organization adopting to provide a frictionless experience to their customers?

2

What strategies are you as leaders putting in place to anticipate a changeable tomorrow – how are you ensuring that you are agile, stable, and resilient?

3

Is your contact center handling multiple digital channels currently?

Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed.

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

"Very engaging on the right topics and with the right people, I very much look forward to (attending more) in the future"
Alex Boehme, CTO, H&M Group
"Since the session I did have several of the attendees reach out to me. We were able to grow our networks, connect together, share experiences, and I look forward to continuing those dialogs into the future"
Jeffrey Johnson, Vice President, Chief Information Security Officer and Chief Security Officer, Siemens Health Affairs for North America
"A great mixture of good topics, great technology, very engaging and having some leading experts in the field being there"
Dr Brian Letort, Fellow & Chief Enterprise Architect, Northrop Grumman
"It's not a business of selling, it's a business of sharing. And so GDS helps create the environment to share with trust."
David Kidder, CEO & Co-Founder, Bionic
"The roundtables were really valuable sessions."
Mike Welna, Senior Information Security Director, Boys Town
"I made quite a few contacts that will be beneficial to me."
Margaret Bond, Director of Cyber Security, Numotion
"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq

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Digital event benefits

Solve key challenges and ensure relevant discussions connect with outcomes efficiently and at pace.

Meet

Access to industry leading like-minded executives tackling similar initiatives

Discover

Collaborate and network to gain expertise and experience on how to best act and succeed

Accelerate

In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges

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Meet with fellow industry leaders and solve today’s greatest business challenges.

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