Transforming the Customer Contact Center Experience

21st June 2022, America 10:00 - 11:30 ET

How can you elevate and hyper-personalize the customers’ experience in the contact center and beyond?

Contact centers have long been a good news/bad news scenario for customer engagement. The good news is that when customers call, they are initiating a contact and creating an opportunity for the business to build loyalty. The bad news is that incoming calls are often from people who are having trouble with a product or service. Keeping customers on hold, transferring them multiple times and being unable to answer their questions only makes matters worse.

But new technologies such as artificial intelligence (AI) and next-gen technologies can help organizations provide personalized experiences with seamless, instant, and consistent interactions that consumers expect.

To keep customer service efficient, and innovative, leading organizations are turning to the flexibility of the cloud, to provide quick and reliable network connections that can help you scale quickly while controlling costs.

Join Verizon and a select group of industry leaders to discuss the challenges in providing a frictionless experience to customers, and strategies to ensure your organization remains agile, stable, and resilient moving forward.

Apply to attend

Discussion topics


What strategy/strategies is your organization adopting to provide a frictionless experience to their customers?


What strategies are you as leaders putting in place to anticipate a changeable tomorrow – how are you ensuring that you are agile, stable, and resilient?


Is your contact center handling multiple digital channels currently?

Blobs background

Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed.

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

"It's not a business of selling, it's a business of sharing. And so GDS helps create the environment to share with trust."
David Kidder, CEO & Co-Founder, Bionic
"The roundtables were really valuable sessions."
Mike Welna, Senior Information Security Director, Boys Town
"I made quite a few contacts that will be beneficial to me."
Margaret Bond, Director of Cyber Security, Numotion
"This is not your typical zoom. This is a lot more innovative look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq

Trusted by

We host global organizations with the conversations that matter. That’s why we’re trusted by these top brands.

Virtual event benefits

Solve key challenges and ensure relevant discussions connect with outcomes efficiently and at pace.


Access to industry leading like-minded executives tackling similar initiatives


Collaborate and network to gain expertise and experience on how to best act and succeed


In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges

Related events

Roundtable - Europe

Rethinking Cloud, Smartly

Roundtable - Europe

Looking to the Future: Fulfillment Operations for the 21st Century

Roundtable - Europe

Key Considerations for Accelerating Business Innovations with SAP S/4HANA on Cloud, Business Case, Steps to Move with Reduced Risks, Managing Change Management

Roundtable - Europe

Thriving in the Digital-First Workplace

Roundtable - Europe

Achieve Net Zero with Clean Heat Networks

Roundtable - Europe

Designing a Cloud-Enabled Workforce

Roundtable - Asia

Fuel application innovation and build digital economy with API's

Roundtable - Europe

Solving the Data Deprecation Challenge for Personalised Marketing

Roundtable - Europe

Winning Strategies to Compete on Amazon

Have a question…

How long does a digital roundtable take to complete?
How much does a roundtable cost to attend?
I'm not a senior executive, can I still register?
Blobs background

Apply to attend

Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.