How can you elevate and hyper-personalize the customers’ experience in the contact center and beyond?
Contact centers have long been a good news/bad news scenario for customer engagement. The good news is that when customers call, they are initiating a contact and creating an opportunity for the business to build loyalty. The bad news is that incoming calls are often from people who are having trouble with a product or service. Keeping customers on hold, transferring them multiple times and being unable to answer their questions only makes matters worse.
But new technologies such as artificial intelligence (AI) and next-gen technologies can help organizations provide personalized experiences with seamless, instant, and consistent interactions that consumers expect.
To keep customer service efficient, and innovative, leading organizations are turning to the flexibility of the cloud, to provide quick and reliable network connections that can help you scale quickly while controlling costs.
Join Verizon and a select group of industry leaders to discuss the challenges in providing a frictionless experience to customers, and strategies to ensure your organization remains agile, stable, and resilient moving forward.
Event host
Kristine Kocscis
Jeff Granvold
About Verizon
Verizon Communications was formed on June 30, 2000 and is one of the world’s leading providers of technology and communications services.
Headquartered in New York City and with a presence around the world, Verizon generated revenues of $133.6 billion in 2021. The company offers voice, data and video services and solutions on its award-winning networks and platforms, delivering on customers’ demand for mobility, reliable network connectivity, security and control.
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