The Future of the Contact Center

23rd January 2023, America 12:00 - 13:30 EST

Hyper industry competition, digital innovation, social brand perception and influence, contracting resources, and economic uncertainty have placed higher customer expectations on businesses. In order to have deeper customer connections and maintain seamless loyalty, personalized experiences are a must.

In a world of digital shares, public visibility, and viral posts, "fixing the customer issue" has become table stakes. Today, your digital and social care teams are also tasked with turning those moments of frustration into positive brand experiences.

Join Sprinklr and a group of likeminded peers in this Virtual Showcase, where we’ll explore strategies for creating greater value from your digital social care experiences. Go beyond just "call deflection," and wow customers.

View agenda
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Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

New connections

Build new connections with likeminded senior leaders

Key takeaways

Downloadable and actionable takeaways

New partnerships

Accelerate key projects through meaningful new partnerships


De-risk new projects by gaining a broad range of insights

New technologies

Understand the impact new technology can make

Business trends

Stay current with emerging business trends

"It's a great means by which we can share what we've learnt and share our message and our education or our evangelism."
Jim Zuffoletti, CEO & Co-Founder, Safeguard Cyber
"These events are great for relationship building and early stage lead development tool"
Art DuRivage, VP Sales
"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq
"I was blown away by the great logistics, diversity of attendees and incredible networking opportunities. I can honestly say I’ve never had so many new relationships and key opportunities from a single meeting."
Bill Sheahan, Vice President
"I thought it was a really great experience. Thank you for inviting me, this was really a cut above other virtual events I have attended, the 90 minutes literally flew by. The format was condensed and smooth, there were a lot of topics, and the speakers were top of the notch quality. Overall, I found it inspiring, listening to companies discussing healthcare and various topics was very engaging."
Lubomir Karlik, Head of AI Transformation, Raiffeisen Bank International

Discussion topics


How did the customer contact landscape transform over the past year, and which changes do you foresee remaining? Where does your organization still need to evolve?


In what ways has the past year encouraged you to reconsider technology priorities? What are the “must-haves” for 2023, versus the “nice-to-haves?”


How are you measuring experience, beyond a typical post-conversation survey?

Trusted By

We host global organizations with the conversations that matter. That’s why we’re trusted by these top brands.

Event Agenda

Day one

12:00 - 12:05

12:00 - 12:05

Showcase start time

12:05 - 12:30

12:05 - 12:30

Opening Keynote

12:30 - 12:45

12:30 - 12:45

Audience Q&A

12:45 - 13:10

12:45 - 13:10

Fireside chat

13:10 - 13:30

13:10 - 13:30

Audience Q&A


Ken Madrigal

Senior Director CXM Best Practices

Christie Fitzgerald

Presales Director, Care Specialists

About Sprinklr

At Sprinklr, our mission is to enable every organization on the planet to make their customers happier.

Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Find out more

Virtual Event Benefits

Audience Interaction

Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.

Interactive Live Polling

Keep engaged through interactive live polling and gamification tools.

Direct connections

Ask your questions face-to-face with the speakers via our leading stage technology.

Relationship building

Build stronger connections with leading executives that you will take with you through your career

Intelligent interaction

Interactive quizzes gamify your experience

Thought Leadership

Content and insight from industry experts when it matters most

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Register to attend

Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.