The Future of the Contact Center

CX - SHOWCASE

23 January 2023, America 12:00 pm - 1:30 pm BST

IN PARTNERSHIP

Hyper industry competition, digital innovation, social brand perception and influence, contracting resources, and economic uncertainty have placed higher customer expectations on businesses. In order to have deeper customer connections and maintain seamless loyalty, personalized experiences are a must.

In a world of digital shares, public visibility, and viral posts, "fixing the customer issue" has become table stakes. Today, your digital and social care teams are also tasked with turning those moments of frustration into positive brand experiences.

Join Sprinklr and a group of likeminded peers in this Virtual Showcase, where we’ll explore strategies for creating greater value from your digital social care experiences. Go beyond just "call deflection," and wow customers.

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How did the customer contact landscape transform over the past year, and which changes do you foresee remaining? Where does your organization still need to evolve?

In what ways has the past year encouraged you to reconsider technology priorities? What are the “must-haves” for 2023, versus the “nice-to-haves?”

How are you measuring experience, beyond a typical post-conversation survey?

Ken Madrigal

Senior Director CXM Best Practices

Christie Fitzgerald

Presales Director, Care Specialists

"It's a great means by which we can share what we've learnt and share our message and our education or our evangelism."

Jim Zuffoletti, CEO & Co-Founder, Safeguard Cyber

"These events are great for relationship building and early stage lead development tool"

Art DuRivage, VP Sales

"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "

Marty Sprinzen, Founder & CEO, Vantiq

"I was blown away by the great logistics, diversity of attendees and incredible networking opportunities. I can honestly say I’ve never had so many new relationships and key opportunities from a single meeting."

Bill Sheahan, Vice President

"I thought it was a really great experience. Thank you for inviting me, this was really a cut above other virtual events I have attended, the 90 minutes literally flew by. The format was condensed and smooth, there were a lot of topics, and the speakers were top of the notch quality. Overall, I found it inspiring, listening to companies discussing healthcare and various topics was very engaging."

Lubomir Karlik, Head of AI Transformation, Raiffeisen Bank International

Trusted By

We host global organizations with the conversations that matter. That’s why we’re trusted by these top brands.

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Event Agenda

Day one

12:00 pm - 12:05 pm

Showcase start time

12:05 pm - 12:30 pm

Opening Keynote

12:30 pm - 12:45 pm

Audience Q&A

12:45 pm - 1:10 pm

Fireside chat

1:10 pm - 1:30 pm

Audience Q&A

Day one

New connections

Build new connections with likeminded senior leaders

Key takeaways

Downloadable and actionable takeaways

New partnerships

Accelerate key projects through meaningful new partnerships

Insights

De-risk new projects by gaining a broad range of insights

New technologies

Understand the impact new technology can make

Business trends

Stay current with emerging business trends

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About Sprinklr

At Sprinklr, our mission is to enable every organization on the planet to make their customers happier.

Sprinklr is the leading enterprise company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Find out more

Audience Interaction

Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.

Interactive Live Polling

Keep engaged through interactive live polling and gamification tools.

Direct connections

Ask your questions face-to-face with the speakers via our leading stage technology.

Relationship building

Build stronger connections with leading executives that you will take with you through your career

Intelligent interaction

Interactive quizzes gamify your experience

Thought Leadership

Content and insight from industry experts when it matters most

What does it cost to attend?

There is no cost associated with attending a GDS Summit. In return, we ask that all senior executives in participation attend for the full duration to ensure that all attendees get maximum value and insight from the interactive roundtables, live Q&As and breakout networking sessions.

Is this event right for me?

Our digital summit portfolio is designed to bring together senior decision makers from large global businesses and innovative disruptor brands to drive industry forward through addressing business critical challenges collaboratively. If you’re keen to build new connections with likeminded leaders, de-risk your projects through new insight and establish new partnerships that can accelerate your projects then apply to attend today.

What’s the application process?

Complete our ‘apply to attend’ form on the event page if you’re interested in attending the summit and you meet our application criteria. A member of the GDS team will then reach out to run you through the programme and event format and discuss your participation.

What types of speaking slots are available?

On stage: co-host a panel discussion with a group of likeminded senior executives or host a solo keynote presentation. Both slots include elements of interactive audience Q&A Off stage: become a roundtable moderator, leading the discussion with the same cohort of executives for the duration of the summit around a specific topic you’ve agreed to focus on during the roundtable session.

What media partnership packages are available?

We can tailor a partnership package to help meet your business objectives. This might include brand awareness, driving traffic to your site or quality editorial content via exclusive interviews and Q&As with our executive audience. Enquire today for more information.