CX Innovation Summit

Warwick Melrose
8 - 9 May 2024, North America - Dallas TX 12:00 pm - 2:45 pm EST
Synopsis

Prioritizing customer experience with shifts in technology, consumer behavior and evolving expectations

As businesses embrace cutting-edge technology, understanding the customer’s needs will help shape the landscape of a good customer experience. Engaging with, and retaining, consumers in the modern marketplace comes at a time when consumer behaviors are evolving, expectations are high and the quality of the customer experience is paramount for success.

According to USA Today, research shows over 50% of them (customers) will switch brands without hesitation after just one disappointing experience. So how can you be sure you’re improving your CX execution?

Customer engagement strategies are changing as we see more advancements in technology leading to new ways to interact with one another. Prioritizing CX means embracing tools such as AI and data analytics to enhance the overall customer journey.

View agenda
Insights

Immerse yourself in thought-provoking insights

Exclusively curated from our previous
CX Innovation Digital Summit

1
Key takeaways
2
Project focus areas
3
Top insights
4
Poll results
5
Featured speakers
6
GDS predictions

Previous speakers

Vanessa Fernandes

Chief Digital Experience Officer

Rae Weon

Principal Advisor, Executive Engagement Programs

Todd Unger

Chief Experience Officer

Edwin Gonzalez

Global Director of Customer Service

Shantel Love

Global VP, Customer Success
Agenda

Optimized 2-day Program:

1
The contact center frontline
2
AI is your biggest transformation ally
3
Why crafting holistic digital experiences matters
Day One

12:00 pm

12:00 pm

Registration + Networking Lunch

1:00 pm

1:00 pm

Welcome + Opening Keynotes

2:00 pm

2:00 pm

Panel Discussion

3:00 pm

3:00 pm

Roundtable Session

4:00 pm

4:00 pm

1:1 Meetings

7:30 pm

7:30 pm

Cocktail Reception

8:00 pm

8:00 pm

Gala Networking Dinner + Keynote

Day Two

7:00 am

7:00 am

Breakfast

7:45 am

7:45 am

Opening + Panel Discussion

8:40 am

8:40 am

Keynote Address

9:15 am

9:15 am

1:1 Meetings

12:05 pm

12:05 pm

Buffet Lunch

12:30 pm

12:30 pm

Keynote Address

1:00 pm

1:00 pm

Beyond the challenge

1:30 pm

1:30 pm

1:1 Meetings

2:45 pm

2:45 pm

Day 2 Close and journey home

Venue

Warwick Melrose - Dallas, TX

Built in 1924, Warwick Melrose is a historic boutique hotel. Being one of the most famous hotels in Dallas, it’s a landmark of luxury in the upscale Uptown Oak Lawn neighborhood.

Location
Attendees

Why attend?

Connect with like-minded senior leaders for a curated agenda, focused on tackling your current business critical challenges and driving industry forward.

Be a part of exclusive shared learning, horizon scanning and actionable insights enabling organizations to deliver transformative strategies.

Build meaningful relationships with solution providers matched to your business priorities to help accelerate your projects and deliver your objectives.

Industry Connections
Business Trends
Actionable Insights
Meaningful Partnerships
Transform Growth
Accelerate Projects

Who attends

Head of CX | Head of Contact Centers | Head of Customer Service / Support | Chief Customer Officer | SVP Customer Experience | SVP Customer Service

Solution providers joining this Summit

Register interest

Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.