CUSTOMER EXPERIENCE - SUMMIT

CX Innovation Digital Summit:
Driving transformation for the customer experience

9 - 11th May 2023, Europe 09:00 - 12:40 GMT

CX Innovation Summit

2020 introduced several challenges into the sector, with a sharp rise in e-commerce and retailers having to rethink their strategies. Organizations need to constantly differentiate themselves and their product offerings

Sense check your approach with likeminded industry experts, sharing insight on business-critical challenges and disruptive technology and drive your industry forward collaboratively.

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Why Attend

Connect with 70+ senior leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward. Our summits are designed to help you.

New connections

Build new connections with likeminded senior leaders

Business trends

Stay current with emerging business trends

Key takeaways

Downloadable and actionable takeaways

New partnerships

Accelerate key projects through meaningful new partnerships

Insights

De-risk new projects by gaining a broad range of insights

New technologies

Understand the impact new technology can make

"I was blown away by the great logistics, diversity of attendees and incredible networking opportunities. I can honestly say I’ve never had so many new relationships and key opportunities from a single meeting."
Bill Sheahan, Vice President
"Congratulations to you all for pulling off a Hybrid Summit with Augmented Reality features that are truly unparalleled in the Industry! Collaborative, Interactive & showcasing leading edge technology ... GDS Summits really set the bar so high that a return to physical conferences might be re-evaluated in the Industry."
Christina Alexander Alexandropoulou, Director Of Security, Four Seasons
"I connected with peers that I know I’ll stay in touch with, including suppliers which have presented a fantastic opportunity for 7-Eleven Global in the future. It may well be the most valuable summit I’ve attended in many years."
Cynthia Richardson, Senior Director, Global Logistics & Merchandising
"The meetings and presentations added value, and needless to say, but that the venue for the Summit was exceptional."
Edward M Shubert, CPA Senior Director, McKesson Corporation
"I made quite a few contacts that will be beneficial to me."
Margaret Bond, Director of Cyber Security, Numotion
"It was one of the best events I have been to, particularly because of the format and topics. Really well done and to all of the team."
Lauren Goodwin, CIO

Trusted by

We host global organizations with the conversations that matter. That’s why we’re trusted by these top brands.

Past Programme

Day one
Day two
Day three

09:00 - 09:15

09:00 - 09:15

Opening Remarks

Intro & Diamond Commentary

09:15 - 09:45

09:15 - 09:45

Keynote

09:45 - 10:25

09:45 - 10:25

Panel Discussion

The next level of Customer Experience: Being unique, relevant and creating a seamless journey

10:25 - 10:35

10:25 - 10:35

Insight Break

10:35 - 11:25

10:35 - 11:25

Roundtables

Track 1: Proactive vs. Reactive Customer Service

Track 2: How can Technology Assit in Driving Outstanding CX?

Track 3: How to Personalise CX Whilst Ensuring Data Protection

11:25 - 11:30

11:25 - 11:30

Short Break

11:30 - 12:10

11:30 - 12:10

Masterclass Breakouts

The New Rules of Engagement in an All-Digital World

12:10 - 12:40

12:10 - 12:40

Headline Keynote

09:00 - 09:10

09:00 - 09:10

Opening Remarks

09:10 - 09:40

09:10 - 09:40

Keynote

09:40 - 10:20

09:40 - 10:20

Panel 2

Confidence is key: The silver bullet to customer engagement

10:20 - 10:30

10:20 - 10:30

Insight Break

10:35 - 11:25

10:35 - 11:25

Roundtables

Track 1: Proactive vs. Reactive Customer Service

Track 2: How can Technology Assit in Driving Outstanding CX?

Track 3: How to Personalise CX Whilst Ensuring Data Protection

11:25 - 11:55

11:25 - 11:55

Innovation Exchange Keynote

12:00 - 12:30

12:00 - 12:30

Closing Prime Keynote

09:00 - 09:10

09:00 - 09:10

Opening Remarks

09:10 - 09:40

09:10 - 09:40

Keynote

09:40 - 10:20

09:40 - 10:20

Panel Discussion

Why is customer obsession more important today than ever before?

10:20 - 10:30

10:20 - 10:30

Insight Break

10:30 - 11:20

10:30 - 11:20

Roundtable Leaders Panel

11:20 - 11:30

11:20 - 11:30

Short Break

11:30 - 12:00

11:30 - 12:00

Innovation Exchange Keynote

12:01 - 12:31

12:01 - 12:31

Closing Keynote

12:31 - 12:41

12:31 - 12:41

Insight Break -Closing Comments

Previous Speakers

Rence Winetrout

VP eCommerce & Digital Growth

Renee Gibson

Director Customer Journeys - Consumer Tax

Brian Timmeny

Chief Technology Officer + Executive Vice President

Vijay Hanumolu

Vice President of Digital Experience, Adoption & Transformation

Joe Mueller

Vice President Industry & Customer Development

Amit Nanavati

CX COO

Rebecca Wooters

Chief Digital Officer

Vivek Rastogi

Global Director Ecommerce

Melinda Keith

Senior Director, Customer Support

Kevin Counihan

President, Ambetter Health

An immersive
event experience

Experience the new way to network with peers with
interactive features including:

Audience Interaction

Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.

Interactive Live Polling

Keep engaged through interactive live polling and gamification tools.

Direct connections

Ask your questions face-to-face with the speakers via our leading stage technology.

Relationship building

Build stronger connections with leading executives that you will take with you through your career

Thought Leadership

Content and insight from industry experts when it matters most

Intelligent interaction

Interactive quizzes gamify your experience

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Meet with fellow industry leaders and solve today’s greatest business challenges.

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