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Embark on a transformative journey into the realm of customer experience, where the pursuit of elevated satisfaction, personalized engagement, and seamless interactions is reshaping the landscape.
Join renowned thought leaders, industry experts, and disruptive innovators for an inspiring 3-day virtual event that explores the intricacies and possibilities of customer-centric practices across diverse sectors.
Why Attend
New connections
Build new connections with likeminded senior leaders
Business trends
Stay current with emerging business trends
Key takeaways
Downloadable and actionable takeaways
New partnerships
Accelerate key projects through meaningful new partnerships
Insights
De-risk new projects by gaining a broad range of insights
New technologies
Understand the impact new technology can make



















Event Agenda
09:00 - 09:10
Opening Remarks
Intro & diamond commentary
09:10 - 09:40
Keynote
Commercial transformation via culture change – Leadership, talent & CX
09:45 - 10:20
Panel Discussion
AI's response for CX
10:30 - 11:30
Roundtables
Track 1: Harness the power of AI to transform CX
Track 2: Gaining customer loyalty with personalization
Track 3: Breaking down (data) silos to supercharge CX
11:40 - 12:10
Headline Keynote
Customer success = CX & EX
09:00 - 09:10
Opening Remarks
09:10 - 09:50
Panel 2
Elevating customer experience: Unveiling the human youch through data & analytics insights
09:55 - 10:05
Insight Break
10:05 - 11:05
Roundtables
Track 1: Harness the power of AI to transform CX
Track 2: Gaining customer loyalty with personalization
Track 3: Breaking down (data) silos to supercharge CX
11:10 - 11:35
Innovation Exchange Keynote
DE&I approach to the employee experience
11:35 - 12:05
Closing Keynote
Unlocking business growth through immersive digital channels and exceptional human experiences
09:00 - 09:10
Opening Remarks
09:10 - 09:35
Keynote
Stop talking about CX
09:40 - 09:45
Trivia Quiz
09:45 - 09:55
Insight Break
09:55 - 10:00
Trivia Results
10:00 - 10:30
Masterclass
Rediscovering intimacy in customer engagement
10:30 - 11:15
Roundtable Leaders Panel
11:20 - 11:45
Closing Keynote
CX success
11:45 - 11:50
5 Key Takeaways
An immersive
Digital Summit
interactive features including:
Audience Interaction
Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.
Interactive Live Polling
Keep engaged through interactive live polling and gamification tools.
Direct connections
Ask your questions face-to-face with the speakers via our leading stage technology.
Relationship building
Build stronger connections with leading executives that you will take with you through your career
Thought Leadership
Content and insight from industry experts when it matters most
Intelligent interaction
Interactive quizzes gamify your experience
Apply to attend
Meet with fellow industry leaders and solve today’s greatest business challenges.
Thank you for your interest. One of the team will be in touch soon.
Frequently asked questions
A Digital Summit from GDS Group is a 3-day event experience bringing multiple partners and senior decision makers together. Within this immersive enviroment they discover new technical solutions, share learning opportunities and discuss trending industry topics which boosts insight, conversation and connections.
There are a couple of ways you can participate in a GDS event experience; as a partner or as an attendee. Whichever you are interested in, do get in touch.
Global senior decision makers from leading industry brands attend our event experiences. Between 2020 to May 2023, 34,473 senior executives attended our event experiences. If you are interested in attending a GDS event experience, please check out our upcoming events.
At one of our GDS Digital Summits there are several speaking slot packages available for you – 2x power insights commentator slots, keynote panel seats, masterclass hosting, prime keynote slot, and headline keynote slot.
Get in touch with us to learn more.
Yes! We partner with leading brands all across the globe – for partnership opportunities please get in touch.