CX Innovation Digital Summit

21 - 23rd May 2024, North America 09:00 - 11:50 BST

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Driving transformation for the customer experience

Embark on a transformative journey into the realm of customer experience, where the pursuit of elevated satisfaction, personalized engagement, and seamless interactions is reshaping the landscape.

Join renowned thought leaders, industry experts, and disruptive innovators for an inspiring 3-day virtual event that explores the intricacies and possibilities of customer-centric practices across diverse sectors.

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Tracie Gildea

Business Transformation Strategy Leader & Global Chief Marketing Executive

Vanessa Fernandes

Chief Digital Experience Officer

Eric Rehl

VP, Digital Customer Experience Officer

Heather Underhill

SVP, Customer Experience & Operations

Charlie Newark-French

CEO

Almitra Badger

Director of Customer Operations & Consumer Experience

Samantha McDougall

VP, Customer Success, Sales & Services

Shantel Love

Global VP, Customer Success

Roxann King

Director, Customer Experience Emerging Markets

Heather Gillbanks

Vice President, Customer Service & Customer Experience

Edwin Gonzalez

Global Director of Customer Service

Ehab Goldstein

"Former" Global VP Customer Experience & Sales Operations, Lifescan

Harlan Davis

Chief Customer Officer

Todd Unger

Chief Experience Officer

Casey Denby

Former Global Leader of Training & Operations, VP, Sales,

Rae Weon

Principal Advisor, Executive Engagement Programs

Dimitris Kourepis

Seasoned Global Leader & Digital Transformation expert

Why Attend

Connect with 70+ senior leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward. Our summits are designed to help you.

New connections

Build new connections with likeminded senior leaders

Business trends

Stay current with emerging business trends

Key takeaways

Downloadable and actionable takeaways

New partnerships

Accelerate key projects through meaningful new partnerships

Insights

De-risk new projects by gaining a broad range of insights

New technologies

Understand the impact new technology can make

Apply to attend

"What I enjoyed the most about it was the interactivity, it’s very rare that you get active participation"

Alex Boehme, CTO, H&M Group

"There was a lot of outreach after the event of individuals wanting to connect and I think that was a great by-product of speaking at the event"

Jeffrey Johnson, Vice President, Chief Information Security Officer and Chief Security Officer, Siemens Health Affairs for North America

"I was blown away by the great logistics, diversity of attendees and incredible networking opportunities. I can honestly say I’ve never had so many new relationships and key opportunities from a single meeting."

Bill Sheahan, Vice President

"Congratulations to you all for pulling off a Hybrid Summit with Augmented Reality features that are truly unparalleled in the Industry! Collaborative, Interactive & showcasing leading edge technology ... GDS Summits really set the bar so high that a return to physical conferences might be re-evaluated in the Industry."

Christina Alexander Alexandropoulou, Director Of Security, Four Seasons

"I connected with peers that I know I’ll stay in touch with, including suppliers which have presented a fantastic opportunity for 7-Eleven Global in the future. It may well be the most valuable summit I’ve attended in many years."

Cynthia Richardson, Senior Director, Global Logistics & Merchandising

"The meetings and presentations added value, and needless to say, but that the venue for the Summit was exceptional."

Edward M Shubert, CPA Senior Director, McKesson Corporation

"I made quite a few contacts that will be beneficial to me."

Margaret Bond, Director of Cyber Security, Numotion

"It was one of the best events I have been to, particularly because of the format and topics. Really well done and to all of the team."

Lauren Goodwin, CIO

Event Agenda

Day one

Day two

Day three

09:00 - 09:10

Opening Remarks

Intro & diamond commentary

09:10 - 09:40

Keynote

Commercial transformation via culture change – Leadership, talent & CX

09:45 - 10:20

Panel Discussion

AI's response for CX

10:30 - 11:30

Roundtables

Track 1: Harness the power of AI to transform CX

Track 2: Gaining customer loyalty with personalization

Track 3: Breaking down (data) silos to supercharge CX

11:40 - 12:10

Headline Keynote

Customer success = CX & EX

09:00 - 09:10

Opening Remarks

09:10 - 09:50

Panel 2

Elevating customer experience: Unveiling the human youch through data & analytics insights

09:55 - 10:05

Insight Break

10:05 - 11:05

Roundtables

Track 1: Harness the power of AI to transform CX

Track 2: Gaining customer loyalty with personalization

Track 3: Breaking down (data) silos to supercharge CX

11:10 - 11:35

Innovation Exchange Keynote

DE&I approach to the employee experience

11:35 - 12:05

Closing Keynote

Unlocking business growth through immersive digital channels and exceptional human experiences

09:00 - 09:10

Opening Remarks

09:10 - 09:35

Keynote

Stop talking about CX

09:40 - 09:45

Trivia Quiz

09:45 - 09:55

Insight Break

09:55 - 10:00

Trivia Results

10:00 - 10:30

Masterclass

Rediscovering intimacy in customer engagement

10:30 - 11:15

Roundtable Leaders Panel

11:20 - 11:45

Closing Keynote

CX success

11:45 - 11:50

5 Key Takeaways

Day one Day two Day three

Audience Interaction

Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.

Interactive Live Polling

Keep engaged through interactive live polling and gamification tools.

Direct connections

Ask your questions face-to-face with the speakers via our leading stage technology.

Relationship building

Build stronger connections with leading executives that you will take with you through your career

Thought Leadership

Content and insight from industry experts when it matters most

Intelligent interaction

Interactive quizzes gamify your experience

Apply to attend

Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.

What is a Digital Summit?

A Digital Summit from GDS Group is a 3-day event experience bringing multiple partners and senior decision makers together. Within this immersive enviroment they discover new technical solutions, share learning opportunities and discuss trending industry topics which boosts insight, conversation and connections.

How can I participate in a GDS event experience?

There are a couple of ways you can participate in a GDS event experience; as a partner or as an attendee. Whichever you are interested in, do get in touch.

Who attends GDS event experiences?

Global senior decision makers from leading industry brands attend our event experiences. Between 2020 to May 2023, 34,473 senior executives attended our event experiences. If you are interested in attending a GDS event experience, please check out our upcoming events.

What types of speaking slots are available?

At one of our GDS Digital Summits there are several speaking slot packages available for you – 2x power insights commentator slots, keynote panel seats, masterclass hosting, prime keynote slot, and headline keynote slot.

Get in touch with us to learn more.

Can I sponsor a GDS event experience?

Yes! We partner with leading brands all across the globe – for partnership opportunities please get in touch.