CUSTOMER EXPERIENCE - SUMMIT

CX Innovation Digital Summit:
Driving transformation for the customer experience

15 - 17th November 2022, America 09:00 - 12:40 EST

CX Innovation Summit

2020 introduced several challenges into the sector, with a sharp rise in e-commerce and retailers having to rethink their strategies. Organizations need to constantly differentiate themselves and their product offerings

Sense check your approach with likeminded industry experts, sharing insight on business-critical challenges and disruptive technology and drive your industry forward collaboratively.

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Why Attend

Connect with 70+ senior leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward. Our summits are designed to help you.

New connections

Build new connections with likeminded senior leaders

Business trends

Stay current with emerging business trends

Key takeaways

Downloadable and actionable takeaways

New partnerships

Accelerate key projects through meaningful new partnerships

Insights

De-risk new projects by gaining a broad range of insights

New technologies

Understand the impact new technology can make

"I was blown away by the great logistics, diversity of attendees and incredible networking opportunities. I can honestly say I’ve never had so many new relationships and key opportunities from a single meeting."
Bill Sheahan, Vice President
"Congratulations to you all for pulling off a Hybrid Summit with Augmented Reality features that are truly unparalleled in the Industry! Collaborative, Interactive & showcasing leading edge technology ... GDS Summits really set the bar so high that a return to physical conferences might be re-evaluated in the Industry."
Christina Alexander Alexandropoulou, Director Of Security, Four Seasons
"I connected with peers that I know I’ll stay in touch with, including suppliers which have presented a fantastic opportunity for 7-Eleven Global in the future. It may well be the most valuable summit I’ve attended in many years."
Cynthia Richardson, Senior Director, Global Logistics & Merchandising
"The meetings and presentations added value, and needless to say, but that the venue for the Summit was exceptional."
Edward M Shubert, CPA Senior Director, McKesson Corporation
"I made quite a few contacts that will be beneficial to me."
Margaret Bond, Director of Cyber Security, Numotion
"It was one of the best events I have been to, particularly because of the format and topics. Really well done and to all of the team."
Lauren Goodwin, CIO

Trusted by

We host global organizations with the conversations that matter. That’s why we’re trusted by these top brands.

Past Programme

Day one
Day two
Day three

09:00 - 09:15

09:00 - 09:15

Opening Remarks

Intro & Diamond Commentary

09:15 - 09:45

09:15 - 09:45

Keynote

Working Backwards Innovation: The Amazon Story

09:45 - 10:25

09:45 - 10:25

Panel Discussion

Creating Legendary Social Media Customer Experiences

10:25 - 10:35

10:25 - 10:35

Insight Break

10:35 - 11:25

10:35 - 11:25

Roundtables

Track 1: Hybrid Journeys – removing friction for a seamless CX

Track 2: From Insights to Innovation: Creating a Single View of the Customer

Track 3: Transition vs Transformation: Identifying and Embracing New Technologies to Elevate CX

11:25 - 11:30

11:25 - 11:30

Short Break

11:30 - 12:10

11:30 - 12:10

Masterclass Breakouts

Track 1: The New Rules of Engagement in an All-Digital World

Track 2: Building Brand Awareness Before the Call

Track 3: Discover The Frictionless Digital Transformation That Drives 4x Engagement And 3x Conversion

12:10 - 12:40

12:10 - 12:40

Headline Keynote

Customer Delight & Loyalty with Digital-First Experiences

09:00 - 09:10

09:00 - 09:10

Opening Remarks

09:10 - 09:40

09:10 - 09:40

Keynote

How Empathy Leadership can Boost Empathy CX

09:40 - 10:20

09:40 - 10:20

Panel 2

Altering Customer Contact without Compromising CX

10:20 - 10:30

10:20 - 10:30

Insight Break

10:35 - 11:25

10:35 - 11:25

Roundtables

Track 1: Hybrid Journeys – removing friction for a seamless CX

Track 2: Driving Purpose with Sustainable Supply Chains – QuickBase

Track 3: Transition vs Transformation: Identifying and Embracing New Technologies to Elevate CX

11:25 - 11:55

11:25 - 11:55

Innovation Exchange Keynote

NFTs: How CX Plays a Part in making NFTs No-Longer Exclusive

12:00 - 12:30

12:00 - 12:30

Closing Prime Keynote

Customer Experience End-to-End…and Back Again

09:00 - 09:10

09:00 - 09:10

Opening Remarks

09:10 - 09:40

09:10 - 09:40

Keynote

When Marketing Met Customer Experience

09:40 - 10:20

09:40 - 10:20

Panel Discussion

Connections Online - How to Improve Offline CX

10:20 - 10:30

10:20 - 10:30

Insight Break

10:30 - 11:20

10:30 - 11:20

Roundtable Leaders Panel

11:20 - 11:30

11:20 - 11:30

Short Break

11:30 - 12:00

11:30 - 12:00

Innovation Exchange Keynote

Transition vs Transformation to elevate CX covering 5P’s

12:01 - 12:31

12:01 - 12:31

Closing Keynote

Driving Human Centred Digital Transformation

12:31 - 12:41

12:31 - 12:41

Insight Break -Closing Comments

Previous Speakers

Jennifer L. Oleksiw

Chief Consumer Experience Officer

Tabitha Dunn

Chief Customer Officer

Neerav Vyas

Co-Chief Innovation Officer- Insights & Data

Cheryll Aganda

Vice President for Customer Experience Advisory

Lauren Kindzierski

CX Advisory Leader

Rae Weon

Principal, Enterprise Innovation
Rae is a strategist and designer, joining us from Twilio’s Enterprise Innovation team with prior experience find out more

Lacey Firestone

Chief of Staff to the Chief Transformation Officer & Customer Centricity Leader

AJ Triano

EVP, Practice Lead, Customer Experience

An immersive
event experience

Experience the new way to network with peers with
interactive features including:

Audience Interaction

Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.

Interactive Live Polling

Keep engaged through interactive live polling and gamification tools.

Direct connections

Ask your questions face-to-face with the speakers via our leading stage technology.

Relationship building

Build stronger connections with leading executives that you will take with you through your career

Thought Leadership

Content and insight from industry experts when it matters most

Intelligent interaction

Interactive quizzes gamify your experience

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Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.