Healthcare systems across the county are rapidly establishing or advancing strategies to create more efficient, affordable, and high value care. To address the numerous considerations that are necessary to ensure sustainable growth, health systems are turning to industry leading pharmacy partners as advisors to ensure that there are no opportunities lost and that they’re set up for success. A recent NHIA study found that in 2019 home infusion and alternate site providers cared for more than three million patients in the United States, representing a 300% increase since the last industry study in 2008, this is expected to exceed previous growth as we draw to the close of the decade (NHIA). Home healthcare offers an opportunity to ease congestion, reduce waiting times in hospitals and create a more seamless avenue for payers and providers to establish a quality of care that suits their needs. Join the panelists as they describe how home health care is changing and how technology is delivering a variety of benefits for both patient and care teams.

Revolutionizing the patient and member experience is a critical aspect of providing high quality healthcare services as we move through the next decade. Healthcare providers are under immense pressure to improve patient outcomes, reduce costs and enhance individual experiences. Healthcare organizations that offer their patients and members a positive experience will be better positioned to attract and retain new ones. According to McKinsey - consumer-centric healthcare companies drive more than twice the revenue growth than those with lower patient satisfaction scores. More of a reason companies must integrate customer experience into their overall strategy and put patients at the heart of every decision to succeed. With technology at the heart of this transformation, we need to best leverage new strategies to communicate the right messages to costumers at the right time to best meet their needs. Did you know Telemedicine had a market valuation over $71.5 billion in 2022. Experts predict the global telemedicine market will exceed $244 billion by 2032.

The next few days let us discuss:
• How you are redesigning your care pathways to create a hybrid approach now that virtual care is an integral part of the patient experience.
• When you think about care routing and care navigation when patients have both virtual and physical resources- how do you create continuity in their overall patient experience?
• For patients/ members with no access to the internet, technology can be a barrier to care. What does a personalized experience look like for that population as we head into 2023?
• For patients/ members with no access to the internet, technology can be a barrier to care. What does a personalized experience look like for that population as we head into 2023?

High quality and affordable care in the U.S should be an achievable standard across the entire healthcare system. To make this a reality, improved payer and provider collaboration is needed. This requires the development of new relationships, communication channels, and data sharing platforms that facilitates coordination and provides a mechanism for improving quality and reducing costs. As the industry transitions to value-based care models, providers need to work with payers to coordinate care. However, a big barrier – not getting the right information to the right person to make the right decisions. That is why the spotlight is on Artificial Intelligence and Machine Learning. Leading organizations are using these tools to capture, process and present the data to make effective decisions. The result is better outcomes, improved patient satisfaction, and reduced healthcare costs. Achieving this level of collaboration requires a culture shift and a commitment from all stake holders to support data sharing, high-quality care, and reduced waste.

• What were some of the pain points brought up in fostering this relationship? What are some risks/concerns with collaboration?
• How has the pandemic improved this relationship? How can we increase collaboration?
• How can health plans work to improve the overall member experience and make it easier for members to engage with their care journey?

Utilizing data efficiently has become an essential strategy in enabling better health outcomes. AI and data analytics featured heavily in the healthcare industry’s line of defence against COVID-19 and is now playing a critical role to help clear the backlogs caused by the pandemic. By collecting and analysing patient data, healthcare providers can identify trends, patterns, and potential risks to patient health. Data security and patient confidentiality is at the heart of the issues concerning transformation within in the industry. CyberMDX reports that hospitals account for 30% of all large data breaches. More than half [51%] of healthcare organizations reported an increase in data breaches since 2019. If healthcare organizations can marshal the right technologies and approaches, the opportunities are enormous: better demand forecasting reducing waste and saving costs; powerful insights into patient needs and preferences to reconnect them with the healthcare system; and the ability to deliver predictive, personalized, preventative care.

• How do we manage trust issues when working with such sensitive data? - What are the opportunities for using data to deliver better individual care that is predictive, personalized, and preventative?
• Data driven approach. Is that important to your group?
• What approaches did people discuss with regards to gaining greater visibility of your data?
• Do you see value in payers collaborating in the Medicaid space?
• What type of innovations do you foresee in the collaboration space?
• How should payers and providers be working together in this space? Is Patient Experience a Catalyst for Payer-Provider Collaboration?
• What avenues can be used between provider and payer to facilitate collaboration through better use of patient data to enable better patient/ member experiences and outcomes?
• The HIPPA Journal reported 4.2 million patients were impacted in the largest data breach in 2023 so far

As part of the digital transformation of healthcare, more and more providers are turning to chatbots. But according to a 2023 report on top communication channels for patient retention, the phone is the most preferred means of communicating with their healthcare providers. Webchat has its place, but a solid patient engagement strategy is all about meeting patients — with a range of ages, lifestyles, socioeconomic levels — where they are. By enabling self-service and 24x7 automation on all channels, healthcare providers can honor patient preferences and advance patient access.

Join us as we discuss patient engagement and the successes our clients have seen with NLU-powered AI. Discover the key technology considerations for frictionless patient interactions and learn how intelligent automation achieves financial and operational gains.

As healthcare costs continue to rise, value-based care and evaluating business operations are central to industry leaders’ strategies. While in the midst of an unprecedented revolution caused by workforce and financial challenges, efficiency and addressing patient satisfaction is a trend that will continue to grow through 2023. McKinsey predicts that continued traction in the value-based care market could lead to a valuation of $1 Trillion in enterprise value for payers, providers, and investors. These care models are designed to incentive and promote access, help patients recover quicker from illness and reduce doctors’ visits. Pay-for-Performance, bundled payments and accountable care organisations (ACOs) are all models designed to align incentives between payers, providers, and patients to promote high quality cost effect care. Prevention-based patient services will be a direct evolution from this shift in strategy, one that providers and big Pharma are already preparing for.

• How is AI technology identifying care gaps for value-based care?