







Retail Digital Summit
From Malls to Marketplaces – How shopping centers are the future of Retail
You’ll be in great company at this year’s Retail US Summit, joining speakers from Footlocker, Harbor Retail, and Near.co to name just a few.
Join your peers in sharing knowledge on the current and future state of the Retail industry. We’ll discuss some key industry topics including:
- Online stores in offline spaces, offline stores with digital faces
- Navigating the road to a more sustainable Retail landscape
- The future of retail in a postcovid world
- Leadership innovation: People, process and technology
Why Attend
New connections
Build new connections with likeminded senior leaders
Business trends
Stay current with emerging business trends
Key takeaways
Downloadable and actionable takeaways
New partnerships
Accelerate key projects through meaningful new partnerships
Insights
De-risk new projects by gaining a broad range of insights
New technologies
Understand the impact new technology can make



















Event Agenda
09:00 - 09:10
Opening Remarks
Intro & diamond commentary
09:10 - 09:40
Keynote
09:45 - 10:20
Panel Discussion
Unlocking the power of omnichannel Retail: Building seamless customer experiences
Discover how retailers are leveraging the convergence of physical and digital channels to deliver seamless and personalized customer experiences. From online marketplaces and mobile apps to brick-and-mortar stores and social media platforms, explore the strategies, challenges, and opportunities that arise in today's omnichannel landscape. Gain valuable insights on optimizing inventory management, enhancing customer engagement, and harnessing the potential of emerging technologies.
10:20 - 10:30
Insight Break
10:35 - 11:25
Roundtables
Track 1: Elevating retail experiences: Strategies for delivering exceptional customer journeys
The success of the retail industry relies heavily on delivering exceptional customer experiences. This roundtable discussion brings together retail leaders to explore effective strategies for enhancing customer journeys in the retail landscape. The participants will delve into various aspects of customer experience, including personalized interactions, seamless omnichannel integration, innovative technologies, and empathetic customer service. They will share insights, success stories, and practical approaches to create meaningful connections with customers, foster loyalty, and drive business growth. Join this collaborative discussion to gain valuable perspectives, exchange ideas, and discover actionable techniques that can empower retailers to exceed customer expectations and create memorable experiences at every touchpoint.
Track 2: How to harness the power of data and analytics to drive competitive advantage
In the dynamic and ever-evolving retail industry, data has emerged as a game-changer, offering unprecedented opportunities for growth and success. This roundtable discussion will explore the transformative potential of data in driving business strategies, enhancing customer experiences, and improving operational efficiency. The participants will delve into topics such as data collection, analysis, and utilization, discussing innovative techniques and technologies that enable retailers to unlock valuable insights from their vast data repositories. They will also address challenges related to data privacy, security, and ethical considerations. Join this engaging conversation to gain practical insights, share best practices, and discover how data-driven decision-making can empower retailers to thrive in today's data-driven economy.
Track 3: Unleashing the potential: Exploring new frontiers of technology in the retail industry
The retail industry is experiencing a technological revolution that is reshaping the way businesses operate and interact with customers. From artificial intelligence and machine learning to augmented reality and blockchain, the participants will explore the latest advancements and their transformative impact on various aspects of retail operations. They will discuss practical applications, potential challenges, and success stories of implementing cutting-edge technologies to enhance customer experiences, optimize supply chain management, and drive business growth. Join this interactive discussion to gain valuable insights, share experiences, and uncover the untapped opportunities that lie within the intersection of technology and retail.
11:30 - 11:50
Debate
11:55 - 12:25
Headline Keynote
09:00 - 09:10
Opening Remarks
09:10 - 09:50
Panel
Navigating the path to success in the era of digital transformation
The retail industry is experiencing a profound transformation driven by rapid advancements in technology and shifting consumer behaviors. This panel discussion will explore the critical aspects of digital transformation in the retail sector. From leveraging data analytics and artificial intelligence to adopting e-commerce platforms and enhancing customer experiences through personalization, the panelists will share their insights and real-world experiences. Join us as we dive into the challenges, opportunities, and best practices for retailers looking to embrace digital transformation strategies. Discover how to stay competitive in an increasingly digital world, reshape business models, and unlock the full potential of technology to drive growth in the retail industry.
09:55 - 10:05
Insight Break
10:35 - 11:25
Roundtables
Track 1: Elevating Retail experiences: Strategies for delivering exceptional customer journeys
The success of the retail industry relies heavily on delivering exceptional customer experiences. This roundtable discussion brings together retail leaders to explore effective strategies for enhancing customer journeys in the retail landscape. The participants will delve into various aspects of customer experience, including personalized interactions, seamless omnichannel integration, innovative technologies, and empathetic customer service. They will share insights, success stories, and practical approaches to create meaningful connections with customers, foster loyalty, and drive business growth.
Join this collaborative discussion to gain valuable perspectives, exchange ideas, and discover actionable techniques that can empower retailers to exceed customer expectations and create memorable experiences at every touchpoint.
Track 2: How to harness the power of data and analytics to drive competitive advantage
In the dynamic and ever-evolving retail industry, data has emerged as a game-changer, offering unprecedented opportunities for growth and success. This roundtable discussion will explore the transformative potential of data in driving business strategies, enhancing customer experiences, and improving operational efficiency. The participants will delve into topics such as data collection, analysis, and utilization, discussing innovative techniques and technologies that enable retailers to unlock valuable insights from their vast data repositories. They will also address challenges related to data privacy, security, and ethical considerations.
Join this engaging conversation to gain practical insights, share best practices, and discover how data-driven decision-making can empower retailers to thrive in today's data-driven economy.
Track 3: Unleashing the potential: Exploring new frontiers of technology in the Retail industry
The retail industry is experiencing a technological revolution that is reshaping the way businesses operate and interact with customers. From artificial intelligence and machine learning to augmented reality and blockchain, the participants will explore the latest advancements and their transformative impact on various aspects of retail operations. They will discuss practical applications, potential challenges, and success stories of implementing cutting-edge technologies to enhance customer experiences, optimize supply chain management, and drive business growth.
Join this interactive discussion to gain valuable insights, share experiences, and uncover the untapped opportunities that lie within the intersection of technology and retail.
11:10 - 11:35
Innovation Exchange Keynote
11:35 - 12:05
Headline Keynote
09:00 - 09:10
Opening Remarks
09:10 - 09:35
Keynote
Moving your brand out of the friend zone
You know that moment when you’re vibing with someone, but they just want to be friends? We’ve all been there, feeling the sting of unrequited affection. But what if I told you this same heartache happens between brands and consumers? Author of the soon to be released book “Moving Your Brand Out Of The Friend Zone, A Modern Day To Strengthen Your Brand’s Value Equation” available October 9th, 2023, Doug will share how he during his 11 year stint at their CMO, evolved Pearle Vision from the “Friend Zone,” and ignited a love affair between this brand and its audience. Don’t settle for being “liked”—aim for love, passion, and unshakeable devotion.
09:40 - 09:45
Trivia Quiz
09:45 - 09:55
Insight Break
09:55 - 10:00
Trivia Results
10:00 - 10:30
Masterclass
10:30 - 11:15
Roundtable Leaders Panel
11:20 - 11:45
Closing Keynote
11:45 - 11:50
5 Key Takeaways
An immersive
Digital Summit
interactive features including:
Audience Interaction
Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.
Interactive Live Polling
Keep engaged through interactive live polling and gamification tools.
Direct connections
Ask your questions face-to-face with the speakers via our leading stage technology.
Relationship building
Build stronger connections with leading executives that you will take with you through your career
Thought Leadership
Content and insight from industry experts when it matters most
Intelligent interaction
Interactive quizzes gamify your experience
Apply to attend
Meet with fellow industry leaders and solve today’s greatest business challenges.
Thank you for your interest. One of the team will be in touch soon.
Frequently asked questions
A Digital Summit from GDS Group is a 3-day event experience bringing multiple partners and senior decision makers together. Within this immersive enviroment they discover new technical solutions, share learning opportunities and discuss trending industry topics which boosts insight, conversation and connections.
There are a couple of ways you can participate in a GDS event experience; as a partner or as an attendee. Whichever you are interested in, do get in touch.
Global senior decision makers from leading industry brands attend our event experiences. Between 2020 to May 2023, 34,473 senior executives attended our event experiences. If you are interested in attending a GDS event experience, please check out our upcoming events.
At one of our GDS Digital Summits there are several speaking slot packages available for you – 2x power insights commentator slots, keynote panel seats, masterclass hosting, prime keynote slot, and headline keynote slot.
Get in touch with us to learn more.
Yes! We partner with leading brands all across the globe – for partnership opportunities please get in touch.