Making End to End Experiences that Matter
16 - 18 NOV · NORTH AMERICA · VIRTUAL
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Learn how to create a seamless customer experience with data led decisions
Discover why e-commerce will never be the same post pandemic
Delve into how to rebuild trust with your employees post-pandemic
Strategize on creating experiences that matter through mapping out the digital customer journey
Explore how to develop bold brand strategy and channel authenticity
Reserve your seat today
Speakers Include
Fernando Machado
Brian Solis
Global Chief Marketing Officer
Global Innovation Evangelist
Event Agenda
Morning one
Opening Keynote
Interactive Panels
Roundtables
Keynote
Lessons Learned Post Pandemic: Why E-Commerce Will Never Be the Same
What lessons were learnt about eCommerce during the pandemic?
Workshop 1: Putting the 'I' in Omnichannel: Driving Personalization - AAXIS Commerce
As people give us more information, we can create more engagement, loyalty and frequency for customers.
Track 1: E-Commerce is Through the Roof: How to Integrate, Align and Unify Multichannel E-Commerce to Drive Productivity
What are steps organizations can take to optimize their E-Commerce channels?
Track 2: Time to Fine Tune Your Brand: How to Develop Bold Brand Strategy and Channel Authenticity
With your brand strategy, how can you discover the authentic messaging you want to convey?
What Makes a True Partner? - Fernando Machado, Global Chief Marketing Officer, RBI
Morning two
Keynote
Level Up: Turning Brick-&-Mortar into Top-of-Funnel Powerhouse - Chris Curtin, Chief Brand & Innovation Marketing Officer, Visa
How can we rethink physical retail’s role and strategic value and transform our approach to stores?
Interactive Panels
Panel 1: Social is Supercharged: Tapping into a Torrent of Touchpoints
What is the future of this interaction between social media and your brand?
Roundtables
Track 1: E-Commerce is Through the Roof: How to Integrate, Align and Unify Multichannel E-Commerce to Drive Productivity
Track 2: Time to Fine Tune Your Brand: How to Develop Bold Brand Strategy and Channel Authenticity
Track 3: Data & Analytics: How to Drive Data Led Decisions to Create Seamless Customer Experience
Keynote
Solution Provider Case Study - A Challenge Addressed
Morning three
Keynote
Technology Enabling the Future - Cedric Clark, VP - Operations, Sam's Club
Interactive Panels
Panel 1: Digital and Physical Convergence: Challenges, Opportunity and Strategy
How can you create a more cohesive brand experience across multiple channels?
Roundtables
Track 1: E-Commerce is Through the Roof: How to Integrate, Align and Unify Multichannel E-Commerce to Drive Productivity
Track 2: Time to Fine Tune Your Brand: How to Develop Bold Brand Strategy and Channel Authenticity
Track 3: Data & Analytics: How to Drive Data Led Decisions to Create Seamless Customer Experience
Closing Keynote
Event Highlights
Audience Interaction
Live Polling
Interactive Quizzes
Audience Q&A
Copyright © GDS 2020
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Omnichannel Digital Summit
Take part in multi-dimensional keynotes, live Q&As and interactive sessions that focus on tackling pressing industry challenges & opportunities with likeminded omnichannel experts.
Attendees
Senior Executives
9
Industry Insights
Track 3: Data & Analytics: How to Drive Data Led Decisions to Create Seamless Customer Experience
With so much data available, how do you determine what is relevant and what is not?
Immerse yourself in the most advanced virtual event platform
HRS
RESERVATION FORM
Engage with a virtual live audience just as you would at a physical event
Ask questions and interact with the live audience
The ultimate live polling and gamification tools, keeping your audience engaged
Interactive quizzes to gamify your session
Chris Curtin
Former Chief Brand & Innovation Marketing Officer
Calling All Outstanding Omnichannel Leaders
FREE TO ENTER · OPEN NOW · CLOSING 6 NOVEMBER
This award will seek to recognize any Omnichannel retail professional who has made a significant contribution to their organization over the last 12 months. Judges are looking for examples of cross-channel innovation between traditional brick-and-mortar stores and e-commerce platforms, as well as concrete examples of not only how this individual has driven improved business performance, but has also blazed a trail for other individuals in this space.
Finalists will be informed in advance of the Summit, and the winner of the Omnichannel Leader of the Year Award will be presented at a live virtual ceremony during the Summit.
Reimagining the Customer Journey for Generation-N, an Evolving Market Segment of Connected and Enlightened Consumers - Brian Solis, Global Innovation Evangelist, Salesforce