Making End to End Experiences that Matter

Apply here

16 - 18 NOV  ·  NORTH AMERICA  ·  VIRTUAL

By submitting this form, you are agreeing to receive information about relevant events from GDS Group which may be of interest to you. You can change your preferences at any time. Please see our Privacy Policy for details. 

Learn how to create a seamless customer experience with data led decisions

Discover why e-commerce will never be the same post pandemic

Delve into how to rebuild trust with your employees post-pandemic

Strategize on creating experiences that matter through mapping out the digital customer journey

Explore how to develop bold brand strategy and channel authenticity

Reserve your seat today

Attendees Include

Josh Williams

Jennifer Borchardt

Executive Director, Digital Operations

VP Omnichannel Experience - Wealth Management

Reserve my seat

Event Agenda

Morning one

Opening Keynote

Interactive Panels

Roundtables

Keynote

Lessons Learned Post Pandemic: Why E-Commerce Will Never Be the Same

What lessons were learnt about eCommerce during the pandemic?

Panel 1: Putting the 'I' in Omnichannel: Driving Personalization

As people give us more information, we can create more engagement, loyalty and frequency for customers. 

Panel 2: Employee Reengagement: How Will We Rebuild Trust Post Pandemic?

Employees are essential to your omnichannel strategy. Well-engaged employees help to deliver a seamless customer experience and can be your best brand advocates

Track 1: E-Commerce is Through the Roof: How to Integrate, Align and Unify Multichannel E-Commerce to Drive Productivity

What are steps organizations can take to optimize their E-Commerce channels? 

Track 2: Time to Fine Tune Your Brand: How to Develop Bold Brand Strategy and Channel Authenticity

With your brand strategy, how can you discover the authentic messaging you want to convey?

What Makes a True Partner?

Morning two

Keynote

Level Up: Turning Brick-&-Mortar into Top-of-Funnel Powerhouse

How can we rethink physical retail’s role and strategic value and transform our approach to stores?

Interactive Panels

Panel 1: Social is Supercharged: Tapping into a Torrent of Touchpoints

What is the future of this interaction between social media and your brand?

Panel 2: We're Open! How to Harness the Return of the Highstreet to Optimize Consumer Engagement

How must experiential retailing evolve along with changing consumer expectations and physical restrictions?

Roundtables

Track 1: E-Commerce is Through the Roof: How to Integrate, Align and Unify Multichannel E-Commerce to Drive Productivity

Track 2: Time to Fine Tune Your Brand: How to Develop Bold Brand Strategy and Channel Authenticity

Track 3: Data & Analytics: How to Drive Data Led Decisions to Create Seamless Customer Experience  

Keynote

Solution Provider Case Study - A Challenge Addressed

Morning three

Keynote

Technology Enabling the Future - Solution Provider Vision

Interactive Panels

Panel 1: Digital and Physical Convergence: Challenges, Opportunity and Strategy

How can you create a more cohesive brand experience across multiple channels? 

Panel 2: End to End Experiences that Matter: Mapping Out The Digital Customer Journey

Customer journey maps can help to inform business strategies through better understanding consumer habits & expectations.

Roundtables

Track 1: E-Commerce is Through the Roof: How to Integrate, Align and Unify Multichannel E-Commerce to Drive Productivity

Track 2: Time to Fine Tune Your Brand: How to Develop Bold Brand Strategy and Channel Authenticity

Track 3: Data & Analytics: How to Drive Data Led Decisions to Create Seamless Customer Experience

Closing Keynote

Reimagining the Customer Journey for Generation-N, an Evolving Market Segment of Connected and Enlightened Consumers

Find out more

Event Highlights

Audience Interaction

Live Polling

Interactive Quizzes

Audience Q&A

Copyright © GDS 2020

75+

100%

Omnichannel Digital Summit

Take part in multi-dimensional keynotes, live Q&As and interactive sessions that focus on tackling pressing industry challenges & opportunities with likeminded omnichannel experts.

Attendees

Senior Executives

9

Industry Insights

Explore the Platform

Track 3: Data & Analytics: How to Drive Data Led Decisions to Create Seamless Customer Experience  

With so much data available, how do you determine what is relevant and what is not?

Immerse yourself in the most advanced virtual event platform 

HRS

RESERVATION FORM

Apply here

Engage with a virtual live audience just as you would at a physical event 

Ask questions and interact with the live audience 

The ultimate live polling and gamification tools, keeping your audience engaged

Interactive quizzes to gamify your session

Scott Holmes

SVP, National Director - Retail

Calling All Outstanding Omnichannel Leaders 

FREE TO ENTER    ·   OPEN NOW    ·    CLOSING 6 NOVEMBER

This award will seek to recognize any Omnichannel retail professional who has made a significant contribution to their organization over the last 12 months. Judges are looking for examples of cross-channel innovation between traditional brick-and-mortar stores and e-commerce platforms, as well as concrete examples of not only how this individual has driven improved business performance, but has also blazed a trail for other individuals in this space.

Finalists will be informed in advance of the Summit, and the winner of the Omnichannel Leader of the Year Award will be presented at a live virtual ceremony during the Summit.

Enter Now