The Revolution of Retail
21 - 23 OCT · EUROPE · VIRTUAL
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Learn to make your social commerce memorable, shareable, repeatable & addictive
Discover how to renovate your brand to foster loyalty & engagement
Delve into ways to reimagine the retail customer experience
Strategize on making automation and innovation your key differentiator
Explore cashierless stores: the future of in-store experience?
Reserve your seat today
Attendees Include
Elena Golubeva
Soren Gundtoft Johansen
Stefan Venken
Director of Omnichannel Customer Communications
Director of Connected Retail Technology
CMO
Event Agenda
Opening Keynote
Interactive Panels
Roundtables
Keynote
From clicks to bricks: The revolution of retail
Why elevating convenience to the level of experience matters
Vijay Talwar, CEO EMEA, Foot Locker
Panel 1: Electronic shelf labels: The future of in-store experience
To what extent will retailers adopt electronic shelf labels in their stores?
Martin Fawcett & Sean Taylor, Panasonic Europe
Track 1: Reimagining the retail customer experience
What has the coronavirus crisis meant for your brick-and-mortar retail locations?
Martin Fawcett, CEO, The Shopper Agency
Track 2: Renovating your brand to foster loyalty & engagement
How has the global pandemic changed the retail marketing game?
Zoë Senior, Loyalty General Manager Europe, Collinson
Track 3: Harnessing automation & innovation as a key differentiator
How are you leveraging automation, robotics, AI/ML and other emerging technologies to augment your customer journey?
Wayne Snyder, VP Retail Strategy EMEA, Blue Yonder
The future of retail: Transitioning to consumer commerce
Paul Martin, Chair Global Retail Group & UK Head of Retail, KPMG
Keynote
From DIY to DIFM: How to transform your omnichannel experience with CJM analytics
How can you completely transform your omnichannel experience in line with changing customer behaviours?
Elena Golubeva, Director of Omnichannel Customer Communication, Leroy Merlin
Interactive Panels
Panel 1: Defining your optimal operating model: How to overhaul your supply chain
Which challenges are most prevalent in your supply chain?
Ravindra Rao, Sr Director of CX & Cash Experience, Mondelez International
Steven Carabasu, UK Customer Director - Product Development, HelloFresh
Trevor Gordon, Global Director of Omnichannel Retail, Sodexo
Roundtables
Track 1: Reimagining the retail customer experience
Martin Fawcett, CEO, The Shopper Agency
Track 2: Renovating your brand to foster loyalty & engagement
Zoë Senior, Loyalty General Manager Europe, Collinson
Track 3: Harnessing automation & innovation as a key differentiator
Wayne Snyder, VP Retail Strategy EMEA, Blue Yonder
Keynote
From zero confidence to championing innovation: A roadmap
Paul Martin, Director of IT, Footasylum
Keynote
Creating customer journeys that inspire: How physical retail needs to change
Physical retail is undergoing perhaps its worst crisis ever. Footfall has plummeted after years of eroding, and fashion and footwear, being impulse- and emotionally driven, is at the forefront of the crisis.
Søren Johansen, Director of Connected Retail Technology, Zalando
Interactive Panels
Panel 1: From status quo to retail radical: Fostering a culture of experimentation
How can retail leaders foster a culture of experimentation that explores new technologies & processes at speed & allows them to keep ahead of the game?
Hugo Martins, Chief Digital Officer, Salsa
Carsten Keller, VP Direct to Consumer, Zalando
David Lario Gascon, Head of Global Retail Marketing, Desigual
Roundtables
Track 1: Reimagining the retail customer experience
Martin Fawcett, CEO, The Shopper Agency
Track 2: Renovating your brand to foster loyalty & engagement
Zoë Senior, Loyalty General Manager Europe, Collinson
Track 3: Harnessing automation & innovation as a key differentiator
Wayne Snyder, VP Retail Strategy EMEA, Blue Yonder
Closing Keynote
Personalisation in digital marketing: Let's debunk the myths!
The future of retail is personalisation - what are the primary challenges in this space?
Stefan Venken, CMO, VeePee
Event Highlights
Audience Interaction
Live Polling
Interactive Quizzes
Audience Q&A
Copyright © GDS 2020
45+
100%
NG Retail Digital Summit
Take part in multi-dimensional keynotes, live Q&As and interactive sessions that focus on tackling pressing industry challenges & opportunities with likeminded retail experts.
Attendees
Senior Executives
9
Industry Insights
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RESERVATION FORM
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Engage with a virtual live audience just as you would at a physical event
Ask questions and interact with the live audience
The ultimate live polling and gamification tools, keeping your audience engaged
Interactive quizzes to gamify your session
