The Revolution of Retail

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21 - 23 OCT  ·  EUROPE  ·  VIRTUAL

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Learn to make your social commerce memorable, shareable, repeatable & addictive

Discover how to renovate your brand to foster loyalty & engagement

Delve into ways to reimagine the retail customer experience

Strategize on making automation and innovation your key differentiator

Explore cashierless stores: the future of in-store experience?

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Attendees Include

Elena Golubeva

Soren Gundtoft Johansen

Stefan Venken

Director of Omnichannel Customer Communications 

Director of Connected Retail Technology

CMO

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Event Agenda

Opening Keynote

Interactive Panels

Roundtables

Keynote

From clicks to bricks: The revolution of retail

Why elevating convenience to the level of experience matters

Vijay Talwar, CEO EMEA, Foot Locker

Panel 1: Electronic shelf labels: The future of in-store experience

To what extent will retailers adopt electronic shelf labels in their stores?

Martin Fawcett & Sean Taylor, Panasonic Europe

Track 1: Reimagining the retail customer experience

What has the coronavirus crisis meant for your brick-and-mortar retail locations?

Martin Fawcett, CEO, The Shopper Agency

Track 2: Renovating your brand to foster loyalty & engagement

How has the global pandemic changed the retail marketing game?

Zoë Senior, Loyalty General Manager Europe, Collinson

Track 3: Harnessing automation & innovation as a key differentiator

How are you leveraging automation, robotics, AI/ML and other emerging technologies to augment your customer journey?

Wayne Snyder, VP Retail Strategy EMEA, Blue Yonder

The future of retail: Transitioning to consumer commerce

Paul Martin, Chair Global Retail Group & UK Head of Retail, KPMG

Keynote

From DIY to DIFM: How to transform your omnichannel experience with CJM analytics

How can you completely transform your omnichannel experience in line with changing customer behaviours?

Elena Golubeva, Director of Omnichannel Customer Communication, Leroy Merlin

Interactive Panels

Panel 1: Defining your optimal operating model: How to overhaul your supply chain

Which challenges are most prevalent in your supply chain?

Ravindra Rao, Sr Director of CX & Cash Experience, Mondelez International

Steven Carabasu, UK Customer Director - Product Development, HelloFresh

Trevor Gordon, Global Director of Omnichannel Retail, Sodexo

Roundtables

Track 1: Reimagining the retail customer experience

Martin Fawcett, CEO, The Shopper Agency

Track 2: Renovating your brand to foster loyalty & engagement

Zoë Senior, Loyalty General Manager Europe, Collinson

Track 3: Harnessing automation & innovation as a key differentiator

Wayne Snyder, VP Retail Strategy EMEA, Blue Yonder

Keynote

From zero confidence to championing innovation: A roadmap

Paul Martin, Director of IT, Footasylum

Keynote

Creating customer journeys that inspire: How physical retail needs to change

Physical retail is undergoing perhaps its worst crisis ever. Footfall has plummeted after years of eroding, and fashion and footwear, being impulse- and emotionally driven, is at the forefront of the crisis.

Søren Johansen, Director of Connected Retail Technology, Zalando

Interactive Panels

Panel 1: From status quo to retail radical: Fostering a culture of experimentation

How can retail leaders foster a culture of experimentation that explores new technologies & processes at speed & allows them to keep ahead of the game?

Hugo Martins, Chief Digital Officer, Salsa

Carsten Keller, VP Direct to Consumer, Zalando

David Lario Gascon, Head of Global Retail Marketing, Desigual

Roundtables

Track 1: Reimagining the retail customer experience

Martin Fawcett, CEO, The Shopper Agency

Track 2: Renovating your brand to foster loyalty & engagement

Zoë Senior, Loyalty General Manager Europe, Collinson

Track 3: Harnessing automation & innovation as a key differentiator

Wayne Snyder, VP Retail Strategy EMEA, Blue Yonder

Closing Keynote

Personalisation in digital marketing: Let's debunk the myths!

The future of retail is personalisation - what are the primary challenges in this space?

Stefan Venken, CMO, VeePee

Find out more

Event Highlights

Audience Interaction

Live Polling

Interactive Quizzes

Audience Q&A

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NG Retail Digital Summit

Take part in multi-dimensional keynotes, live Q&As and interactive sessions that focus on tackling pressing industry challenges & opportunities with likeminded retail experts.

Attendees

Senior Executives

9

Industry Insights

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Engage with a virtual live audience just as you would at a physical event 

Ask questions and interact with the live audience 

The ultimate live polling and gamification tools, keeping your audience engaged

Interactive quizzes to gamify your session

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