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October 21 - 23, 2020

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Connecting business & innovation digitally

Audience Q&A

Live Polling

Interactive Quizzes

Moderated Q&A

Digital Note-Taking

Engage sessions audience and create memorable conversations.

The ultimate live polling and gamification tools, keeping you engaged.

Interactive quizzes to gamify your session.

Enabling your team to help you control your session experience.

Improve engagement by making note-taking easy.

 Town Hall Keynotes

 Interactive Panels

 Live Debates

 Breakout Roundtables

 1-to-1 Meetings

Event Format

Our all-in-one audience engagement provides a captive audience to enhance you experience.

Audience Engagement

October 21 - 23, 2020

Collaborative and Interactive

Thought leadership when it matters most

Shared experiences, ideas and new challenges

Leading edge technology and solution providers

Downloadable, actionable takeaways

Real and powerful connections

Programme Highlights

Opening Keynote

From clicks to bricks: The revolution of retail

Vijay Talwar, CEO EMEA, Foot Locker

Panel 1: Cashierless stores: The future of in-store experiences?

Panel 2: From status quo to retail radical: Fostering a culture of experimentation

Track 1: Reimagining the retail customer experience

Track 2: Renovating your brand to foster loyalty & engagement

Track 3: Harnessing automation & innovation as a key differentiator

Wayne Snyder, VP Retail Strategy EMEA, BlueYonder

Interactive Panels

Roundtables

Keynote

What makes a true partner?

Chief Digital Officer

Vice President of IT

Vice President of Customer

Vice President of Digital

Vice President of Design

Chief Marketing Officer

Chief Customer Officer

Chief Experience Officer

Chief Technology Officer

Chief Data Officer

FIND OUT MORE

Who Attends

Anthony Fletcher

CEO

Jack Anderson

Head of International Franchise


Mike Logue 

CEO


FIND OUT MORELEARN MORE ABOUT OUR SUMMITS

Join 100+ senior industry leaders for an immersive digital experience focused on addressing your business critical challenges through interactive workshops and keynotes

Media Partners

Keynote

From DIY to DIFM: How to transform your omnichannel experience with CJM analytics

Elena Golubeva, Director of Omnichannel Customer Communication, Leroy Merlin

Panel 1: Please do not touch! Reinventing experiential retail

Panel 2: Defining your optimal operating model: How to overhaul your supply chain

Track 1: Reimagining the retail customer experience

Track 2: Renovating your brand to foster loyalty & engagement

Track 3: Harnessing automation & innovation as a key differentiator

Wayne Snyder, VP Retail Strategy EMEA, BlueYonder

Interactive Panels

Roundtables

Keynote

A challenge addressed! Solution provider case study

Keynote

Creating customer journeys that inspire: How physical retail needs to change

Søren Johansen, Director of Connected Retail Technology, Zalando

Panel 1: The new remit of retail marketing: Mitigating customer concerns

Panel 2: Social commerce: Making it memorable, shareable, repeatable & addictive

Track 1: Reimagining the retail customer experience

Track 2: Renovating your brand to foster loyalty & engagement

Track 3: Harnessing automation & innovation as a key differentiator

Wayne Snyder, VP Retail Strategy EMEA, BlueYonder

Interactive Panels

Roundtables

Keynote

Robots, AI & automation in retail: The key is knowing when to stop!