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September 9 - 11

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Connecting business & innovation digitally

Audience Q&A

Live Polling

Interactive Quizzes

Moderated Q&A

Digital Note-Taking

Engage sessions audience and create memorable conversations.

The ultimate live polling and gamification tools, keeping you engaged.

Interactive quizzes to gamify your session.

Enabling your team to help you control your session experience.

Improve engagement by making note-taking easy.

SPEAKERS INCLUDE

 Town Hall Keynotes

 Interactive Panels

 Live Debates

 Breakout Roundtables

 1-to-1 Meetings

Event Format

Tony Rogers

CMO

Ashlee Weisser

VP Analytics & Insights

Morris Liao

VP eCommerce, Supply Chain & Marketing Finance

Cedric Clark

VP Operations 

Our all-in-one audience engagement provides a captive audience to enhance you experience.

Audience Engagement

September 9 - 11, 2020

RESERVE MY SEAT

Collaborative and Interactive

Thought leadership when it matters most

Shared experiences, ideas and new challenges

Leading edge technology and solution providers

Downloadable, actionable takeaways

Real and powerful connections

RESERVE MY SEATRESERVE MY SEAT

Digital Programme

Opening Remarks

10.15 - 10.55

11.05 - 12.05

Interactive Panels

Track 1: COVID-19: The Final Nail in Physical Retail's Coffin?

Michael Bodner, CIO, Shipley Donuts

Morris Liao, VP eCommerce, Supply Chain & Marketing Finance, Dick's Sporting Goods

David Morris, Chief Merchandising Officer, Carparts.com

Track 2: Remaining (Not) In Touch with Consumer Expectations

Peter Huh, CIO/CTO, Capital Brands

John Giaquinto, Sr Director of Customer Loyalty, Hannaford Supermarkets

Michelle Hadley, Director of CRM, Candid Co.

Roundtables

Track 1: Reassessing the Value of Your Stores

Andrea France, GTM Lead & Strategic Industry Advisor, Workday

Track 2: Harnessing the Power of Consumer Data & Analytics

Michael Bodner, CIO, Shipley Donuts

Track 3: Building Your Brand to Foster Loyalty & Engagement

Janet Jaiswal, SVP Marketing, ZineOne

Keynote

Enabling Intelligent Retail

Sue McMahon, Retail & Consumer Goods Industry Expert, Microsoft

12.10 - 12.40

Day 1 - Sessions

1

9.30 - 9.40 ET 


9.40 - 10.10

Keynote

The Game Has Changed: What Did We Learn From Reopening?

Bob Phibbs, The Retail Doctor

Chief Digital Officer

Vice President of IT

Vice President of Customer

Vice President of Digital

Vice President of Design

Chief Marketing Officer

Chief Customer Officer

Chief Experience Officer

Chief Technology Officer

Chief Data Officer

VIEW ALL ATTENDEES

Who Attends

Bob Phibbs

The Retail Doctor

Media Partners

10.15 - 10.55

11.05 - 12.05

Interactive Panels

Track 1: Is Your eCommerce Strategy Up to the Test?

Track 2: See the Full Picture: Tapping into a Torrent of Touchpoints

Guillermo Lopez, CTO, LuLaRoe

Sean MacCarthy, Executive Director of Global Analytics & Store Segementation, Claire's

Kadian Langlais, VP Digital & Direct to Consumer, Renfro Corporation

Roundtables

Track 1: Reassessing the Value of Your Stores

Andrea France, GTM Lead & Strategic Industry Advisor, Workday

Track 2: Harnessing the Power of Consumer Data & Analytics

Michael Bodner, CIO, Shipley Donuts

Track 3: Building Your Brand to Foster Loyalty & Engagement

Janet Jaiswal, SVP Marketing, ZineOne

Keynote

A Challenge Addressed! Solution Provider Case Study

DeAnn Campbell, SVP Research & Strategy, Harbor Retail

Gavin Bradley, Senior Creative Director CX, Harbor Retail

12.10 - 12.40

2

Day 2 - Sessions

9.30 - 9.40 ET 

9.40 - 10.10

Opening Remarks


Keynote

Lessons in Leadership: Establishing Organizational Agility & Collaboration

Ashlee Weisser, VP Analytics & Insights, Bloomin Brands

10.15 - 10.55

11.05 - 12.05

Interactive Sessions

Track 1: This Time, It's Personal: The State of the Omnichannel Experience

Laurel Day, VP Product & Customer Experience, Deseret Book Company

Gabriel Morgan, Chief Retail Architect, Starbucks

Nicole Vinson, Sr Director of Global Omni-shopper & Digital Marketing, Kellogg Company

Track 2: Getting to Know Your Customer: A Scrappy Take on Building Out a Customer 360 View 

Sean MacCarthy, Executive Director of Global Analytics & Store Segementation, Claire's

Roundtables

Track 1: Reassessing the Value of Your Stores

Andrea France, GTM Lead & Strategic Industry Advisor, Workday

Track 2: Harnessing the Power of Consumer Data & Analytics

Michael Bodner, CIO, Shipley Donuts

Track 3: Building Your Brand to Foster Loyalty & Engagement

Janet Jaiswal, SVP Marketing, ZineOne

Keynote

Leveraging Data & Technology to Activate Retail Relevancy

Tony Rogers, CMO, Sams Club

Cedric Clark, VP Operations, Sams Club

Chris Nuta, Director of Operations Transformation, Sams Club

12.10 - 12.40

3

Day 3 - Sessions

9.30 - 9.40 ET 

9.40 - 10.10

Opening Remarks


Keynote

Enabling the Future with Modern Experience Management

Moira Dorsey, XM Catalyst, Qualtrics