Taking place from 9 – 11 December 2019, a host of senior healthcare decision-makers and business leaders from across North America will gather at the wonderful The Ritz-Carlton, Amelia Island in Florida for our NG Healthcare Summit, to discuss the most pressing challenges – and opportunities – in the fast-moving health provision sector.

The summit will look at a number of key themes, including: customer experience – payer/provider collaboration and consumer loyalty; wearables and patient generated data – how to leverage patient data from remote monitoring and wearables to better manage chronic disease and at risk individuals; and data analytics – gaining insights and developing an action plan based on a unified patient data set.

From case studies that lift the lid on operations inside best-in-class organisations, to workshops and collaborative sessions that focus on real challenges and future technology innovations, to one-to-one meetings with industry peers offering practical advice tailored to your specific needs, the summit provides you with everything you need to implement your key projects more effectively.

Our Approach

Every GDS Summit has one stated aim: to help attending executives implement their key projects more effectively. We do this by developing an in-depth understanding of those executives' project needs, the business outcomes they want to achieve, and the challenges they face in terms of hitting those goals.

Who Attends

Our summits are designed for executives looking to take their business to the next level – from market-leading brands to disruptive new entrants. As such, we’ve worked with some of the world’s best-loved and most forward-thinking businesses.
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Attendees Include

The upcoming summit will welcome executives from some of the world's biggest and most recognisable firms - as well as the most forward-thinking - as they look to address their project challenges.
Image of Cameual Wright
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Cameual Wright
Market Medical Director
CareSource
Image of Holly Schmidtke
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Holly Schmidtke
VP Operations
Aurora Healthcare
Image of Robert Bart
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Robert Bart
CMIO
UPMC
Image of Larry Kaiser
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Larry Kaiser
President and CEO
Temple University Health System
Image of J.D. Whitlock
Logo of Dayton Children's Hospital
J.D. Whitlock
CIO
Dayton Children's Hospital
Image of Jerson Cadenas
Logo of UnitedHealthcare
Jerson Cadenas
Chief Medical Officer - Texas & Oklahoma
UnitedHealthcare
Image of Pritpal Virdee
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Pritpal Virdee
President
BCBS Michigan
Image of Sowmya Viswanathan
Logo of Tenet Health
Sowmya Viswanathan
Chief Medical Officer
Tenet Health
Image of Peter Huynh
Logo of Brooke Army Medical Center
Peter Huynh
CIO
Brooke Army Medical Center
Image of Farhad Modarai
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Farhad Modarai
Associate Regional Medical Officer
Caremore
Image of Joseph Winick
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Joseph Winick
SVP Planning Analytics & Business Development
Erlanger Health System
Image of Arthur Russell Rogers
Logo of Blue Shield California
Arthur Russell Rogers
VP Innovation
Blue Shield California

6 Challenges in Healthcare

Our summit is focused on solving your strategic challenges
  • Identify and overcome obstacles in transition to value based reimbursement
  • Building a robust data collection strategy to ensure accessibility for the major stakeholders in health
  • How to engage and retain members and patients to maintain a competitive edge
  • AI is transforming healthcare, how can we demystify hype and maximize impact
  • Utilizing technology to impact population health and drive down costs
  • Diversify and innovate income strategies to drive revenue growth
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Summit Schedule

Day 1
Day 2
Day 3
Monday December 9, 2019
Summit registration
1:00pm - 6:00pm

Grab your name badge, say hello, activate the onsite app and prepare to leave the office behind for two-and-a-half days of networking, learning and intelligence gathering.

Solution provider briefing
2:00pm - 2:30pm

Details To Follow.

Welcome remarks and delegate briefing
2:30pm - 2:45pm

What? When? How? Where? Join our Master of Ceremonies for a brief welcome and orientation session, where we’ll explain your itinerary for the next few days.

Panel Discussion
2:45pm - 3:30pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Connecting Devices to Improve Safety, Productivity, and Outcomes
headshot of Kris O'Shea
Kris O'Shea
Vice President Nursing Practice and Clinical Informatics - WellSpan Health

Technology is transforming the landscape of healthcare delivery. These new opportunities are enabling and demonstrating the true power of the EHR.

In a world of IOT and connectivity medical devices should no longer be viewed as an isolated components. their value increases dramatically when they are integrated within a greater aggregate process.

Interview
3:30pm - 3:50pm
A one on one interview diving into the details of how to prepare yourself for the realities of one of the industry's top challengers.
Building a Strategy: A How To guide to develop the strategy to achieve the Quadruple Aims
headshot of Justin Morley
Justin Morley
System Vice President - Continuous Improvement - SSM Health

With so much emphasis on digital systems to enable change, perhaps it’s time to pause and consider your ‘leadership and people system.’  Does one exist, is it intentional, and is it helping you to achieve what must be done?   Can an over-arching framework engage everyone, not just leaders, in driving change?  Regardless of the outcome you need to achieve, how can you quickly develop, scale, and implement behaviors of success in your business?

Roundtable Track 1
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Quality vs. Quantity: Defining Value-Based Reimbursement

The ongoing migration of healthcare currency, from volume to value, is reshaping the healthcare ecosystem.

  • What are the obstacles preventing a smooth transition to a value based care model?
  • What are the best strategies to develop risk adjustment as we move from a fee for service towards a value based model?
  • How do you measure value? What metrics should we be looking at to provide transparency on the quality of care patients are receiving?
  • How can we facilitate communication between payers, health providers and patients to aid transition?
  • How can we manage costs and optimize organisational structure as we transition to a new reimbursement model?
Roundtable Track 2
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Doin’ It Right: How to Create an Engaging Experience
headshot of Belinda Simmons
Belinda Simmons
Healthcare Practice Lead - Medallia

Patients are transforming from passive recipients of healthcare services to active consumers, how will this change impact organisations?

  • How can we unify channels of healthcare delivery?
  • What tactics can be utilized to provide an engaging experience for members and patients?
  • How far reaching is the impact? How much can we improve the care patients receive by increasing their engagement in the process?
  • How can we manage competition from commercial disruptors?
  • How can we harness the opportunity that comes with Digital Healthcare Delivery? The opportunities in telehealth are vast, which use cases are driving innovation in healthcare delivery and how can we keep the ball rolling?
Roundtable Track 3
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Savvy Strategies: Data Management and Analytics

Quality data is pushing the healthcare industry forwards, understanding ownership along with the roadblocks which slow down the process of sharing data is paramount and the industry becomes increasingly digitalized.

  • It is imperative for payers and providers to have a strong grip and easy access to all data and metrics that are important to long-term health. What are the best strategies to effectively extract and use data?
  • How do you ensure your data is accurate, transparent and representative? How can you test this?
  • How to form an effective data strategy, what does the team look like and how do you manage data flow and data input throughout your organisation?
  • How do you manage the security and ethical concerns which relate to accessing and sharing sensitive and personal data?
  • What avenues can be used between provider and payer and facilitate collaboration through better use of patient data

Which technologies are transforming the way we access collect and share data?

Roundtable Track 4
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Adopting AI: How is it Enhancing Healthcare?
headshot of J.D. Whitlock
J.D. Whitlock
CIO - Dayton Children's Hospital
headshot of Patrick Lovelace
Patrick Lovelace
Senior Client Manager - Thoutonomy

Artificial intelligence is transforming the healthcare industry, how can we demystify the hype understand where the real applications are?

  • How to use AI to help payers and providers meet value-based care goals of improved outcomes and lower costs
  • How can we harness smart automation of back end processes. Where are the greatest opportunities for AI and ML to optimize administrative work and support EMR?
  • What are the application in in chronic health improvement and population health? What is on the horizon for AI in healthcare provision, research and diagnostics?
  • Where should you start? The possibilities for AI in heath are seemingly endless, how do you identify areas where AI is having a real impact compared to those where the technology is not ready?
Roundtable Track 5
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Revenue Growth & Discovering a Strategy
headshot of Bruce Elegant
Bruce Elegant
President and CEO - Rush Oak Park Hospital

Revenue growth is increasingly reported as a greater priority than cost containment for organizations and C-suite executives. How can we identify initiatives which will continue to encourage growth in today’s evolving healthcare environment?

– What are the most important sources of income for healthcare payers and providers, and how are these changing as the system evolves?
– How can you foster innovation and drive income from innovative sources?
Evolution within the healthcare industry pose continuous challenges when it comes to keeping costs down and driving revenue growth, how will the following trends effect growth within your organization? Where are the greatest challenges and how can these be overcome?
– The shift towards value based reimbursement and the associated shift in risk ownership and management
– The shift from inpatient-centric care models to integrated care including outpatient and post-acute access points
– Market consolidation and increased competition for provider affiliations
– Increased focus on consumer engagement, clinical service access, and patient loyalty
– Shrinking Medicare margins with increased per-unit service costs

Roundtable feedback
5:00pm - 5:30pm

Details To Follow.

Networking drinks
6:00pm - 7:00pm

Time to kick off your heels, loosen those ties and get to know your fellow summit attendees. Relax, drinks are on us.

Gala dinner
7:00pm - 10:00pm

Time for some fun; you’ve earned it. Join us for our night’s dinner and entertainment. Details to follow.

Keynote
8:00pm - 8:30pm
Our Keynote speaker will be addressing the entirety of Summit attendees during our Gala Dinner. They will be going beyond the 'brand story' and sharing their experience and the real truths of tackling a challenge that is shaping the industry.
Gala dinner keynote: The Doctor Might See You… Eventually: Creating a Seamless Patient Experience
headshot of Scott Schell
Scott Schell
CEO and Venture Partner - Innovatim

The health system is straining with overtaxed primary care practices and scarcities in specialist resources.  Patients are taxed by complicated navigation pathways through provider and hospital resources, and confusion around payer benefits.   Engagement around care management and health maintenance continues to worsen as organizations fall short adopting technologies that move past telephonic outreach.  Let’s use a hypothetical patient condition to explore some new technologies that move toward more efficient and seamless experience in today’s system

Tuesday December 10, 2019
Breakfast
7:00am - 7:50am

The most important meal of the day. Get yourself set for a productive day by joining us for coffee, croissants and more.

Welcome Remarks
7:50am - 8:00am

Details To Follow.

Panel Discussion
8:00am - 8:30am
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
What Do Quality Metrics Look Like?
headshot of Vandna Pandita
Vandna Pandita
Vice President, HEDIS Strategy - AmeriHealth Caritas
headshot of David Weathington
David Weathington
VP of Health Plan Operations - Cloverhealth
headshot of Robert Bart
Robert Bart
CMIO - UPMC
headshot of Jim Rickards
Jim Rickards
Senior Medical Director for Population Health and Delivery System - Moda Health

Value-based care programs are flourishing across the US; and according to a recent report by Change Healthcare there has been a seven-fold increase in the number of states implementing such initiatives in the past five years.

Quality indicators are tied to value based reimbursement; how can we promote open communication between payers and providers in order to define exactly what quality metrics should look like

  • Managing the data acquisition and the delay in data sharing and data processing
  • Quality measures that matter to patients are very difficult to measure and have multiple stake holders that have an impact on them. Often quality measure end up devolving into quantitative process measures, what are the risks associated with this and how can we avoid them.
Keynote
8:30am - 9:00am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Bugs Bunny, Margaritas and the Magic of Crowdsourcing
headshot of Dave MacLeod
Dave MacLeod
CEO - Thoughtexchange

Employee and customer crowdsourcing is emerging as a core competency for change management in organizations around the world. In this interactive session we will meet Bugs and Elmer, discuss margaritas, ponder crowd wisdom and beta test cutting edge crowdsourcing software. Sound like fun? We think so too.

Keynote
9:00am - 9:30am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Disruptive Innovations to Overcome Healthcare Challenges
headshot of Dr. Brian S. Alper
Dr. Brian S. Alper
VP of Innovation and EBM Development - EBSCO

Learn how EBSCO Health is overcoming pervasive challenges in knowing the right thing to do for healthcare decision making.  You will see things you have never seen before and perhaps will not want to work without.

Oxford Style Debate and Live Polling
9:30am - 10:00am
One Topic. Two experts. Two opinions. You'll get the chance to vote on where you stand before the session starts. We'll then hear from our two experts, to see if they can sway your opinion when you participate in the closing vote.
The Impact of Consolidation in Healthcare
headshot of Jordan Harmon
Jordan Harmon
Vice President, Care Delivery Innovation, - HSS Global Innovation Institute
headshot of Larry Kaiser
Larry Kaiser
President and CEO - Temple University Health System

Consolidation is shaping the landscape of healthcare, is the overall effect positive or negative?

Coffee & Networking Break
10:00am - 10:20am

Take advantage of time to network with fellow summit attendees and further discuss your business transformation projects.

Case Study
10:20am - 11:00am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Harnessing Analytics To Make Cost-controlled Population Health A Reality
headshot of Derrick Schafer
Derrick Schafer
Senior Director Enterprise Data & Analytics - Sanford Health

Targeted AI and analytics can provide visibility across the population

  • Where is the greatest potential of application to improve population health?
  • Understanding social determinants of health
  • Understanding the roadblocks to Population Health Management Adoption
Workshop
11:00am - 11:40am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Enterprise Data Strategies: Engaging Clinicians as Consumers through the Workflow
headshot of Daniel Walker
Daniel Walker
Senior Director - Validic

To provide proactive care and engagement for the growing number of individuals living with complex conditions, health care stakeholders are turning to device-generated health data to derive meaningful insights into patients’ and members’ health, lifestyles, and behaviors. These valuable data are powering a variety of programs – such as personalized wellness, remote care management, and population health programs – that could prevent hospital admissions and adverse health events.

What impact do these programs have on the total health of members? How do you scale personalized, data-driven experiences? Is taking an enterprise approach to IoT realistic?

In this session, hear from a technology expert as he discusses how personal health data is quickly becoming the next frontier in creating an enterprise data strategy.

Key Takeaways:
• Meaningful ways to incorporate new tools without adding additional burden to clinicians, care teams, and patients already struggling to manage an illness or condition
• Best practices for implementing and scaling data-driven remote care programs that reduce costs and improve clinical outcomes
• How to develop an “invisible” healthcare experience via digital health technology and the integration of patient-generated health data

Panel Discussion
11:40am - 12:20pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
The New Data Economy
headshot of Leslie Lenert
Leslie Lenert
Chief Research Information Officer - MUSC
headshot of Rahul Goyal
Rahul Goyal
Director Digital, Analytics, Personalisation - UnitedHealth Group

Data is quickly becoming the currency that drives the healthcare industry

  • Understanding the ethics and security of information management
  • How to improve efficiency and collaboration between payer and provider by effective data sharing
  • FHIR
Keynote
12:20pm - 12:50pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Making it Real: Engaging and retaining your health members and customers with the aid of technology
headshot of Molly K. McCarthy
Molly K. McCarthy
Chief Nursing Officer - Microsoft

Healthcare transformation requires a partnership among players in the health industry. This discussion will explore the use of artificial intelligence to better engage and retain health members and patients.  We will share real customer use cases that demonstrate how you can maintain a competitive edge within your market, and ultimately achieve the Quadruple Aim.

Networking Lunch
12:50pm - 1:50pm

Worked up an appetite? Recharge those batteries with our buffet-style lunch, and prepare to meet the afternoon head-on.

Roundtable
Session 2 - Discovery
1:50pm - 2:40pm
Learning and sharing with your group. What are the solutions? Are they readily available? What path are you going to take?
Drill Down Roundtables
  1. Defining Quality Reimbursement
  2. Improving User Engagement
  3. Data Management and Analytics
  4. AI – Current Uses and Opportunities
  5. Telehealth
  6. Revenue Growth
Panel Discussion
2:35pm - 3:15pm
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
How Ambient Clinical Intelligence is Transforming the Provider-Patient Experience
headshot of Brad Morrison
Brad Morrison
Senior Vice President at Nuance Communications - Nuance
headshot of Robert Budman
Robert Budman
Chief Medical Information Officer - Nuance
headshot of Steve Passeri
Steve Passeri
Vice President of Provider Solutions & EHR Services - Nuance

As an ever-increasing administrative burden is being placed on providers and burnout reaches pandemic levels, conversational AI is giving healthcare hope. Now, through speech-based, ambient clinical intelligence (ACI), patient-provider conversations are captured, integrated with clinical insights, and auto-populated into the medical record in real-time. In this workshop, participants will explore the implementation details of ACI, and the impact the technology will have on providers and patients in the exam room of the future.

Case Study
3:20pm - 4:00pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Innovation, one community hospital’s approach
headshot of Zsolt Kulcsar
Zsolt Kulcsar
Physician Head, Telehealth & Innovation Services - White Plains Hospital
headshot of Jonathan Bandel
Jonathan Bandel
Assistant Vice President, Strategic Service Lines - White Plains Hospital

An overview of how one community hospital leveraged innovation to improve the patient experience, advance clinical care, and diversify income sources.

Case Study
4:00pm - 4:40pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Tackling User Engagement Head On
headshot of Pothik Chatterjee
Pothik Chatterjee
Executive Director of Innovation & Research - Lifebridge Health
  • Who is responsible for digitalisation of healthcare – uniting silos to deliver a more complete consumer experience
  • How to manage competition from the likes of Amazon google, CVS and Walgreens
  • Why is customer engagement low, what are the tools available to combat this
Coffee & Networking Break
4:40pm - 5:00pm

Take advantage of time to network with fellow summit attendees and further discuss your business transformation projects.

Oxford Style Debate and Live Polling
5:00pm - 5:40pm
One Topic. Two experts. Two opinions. You'll get the chance to vote on where you stand before the session starts. We'll then hear from our two experts, to see if they can sway your opinion when you participate in the closing vote.
Is Digital Health Snake Oil?
headshot of Arlen Meyers
Arlen Meyers
CEO and Founder - Society of Physician Entrepreneurs
headshot of Harneet Bath
Harneet Bath
Vice President - VEP Healthcare

Details To Follow.

Attendee downtime
6:10pm - 7:00pm

Time for a well-deserved break in your busy schedules.

Networking drinks
7:00pm - 7:30pm

Time to kick off your heels, loosen those ties and get to know your fellow summit attendees. Relax, drinks are on us.

Gala dinner
7:30pm - 10:00pm

Time for some fun; you’ve earned it. Join us for our second night’s dinner and entertainment. Details to follow.

Wednesday December 11, 2019
Breakfast
7:30 am - 8:20 am

The most important meal of the day. Get yourself set for a productive day by joining us for coffee, croissants and more.

Welcome Remarks
8:20 am - 8:30 am

Details To Follow.

Keynote
8:30 am - 8:50 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
How Will Telehealth Shape the Future of Healthcare
  • Home health – how is the landscape of healthcare delivery changing especially in rural communities
  • Increasing access and reducing costs. How to keep patients hospital visits down without reducing quality care
  • How to increase efficiency as there becomes a shortage of providers
  • home health – signify and united health are leaders – how does home health differ what are the benefits of each
Keynote
8:50 am - 9:20 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Modernizing Clinical Communication
headshot of Sowmya Viswanathan
Sowmya Viswanathan
Chief Medical Officer - Tenet Health

Details To Follow.

Roundtable
Session 3 - Outcomes
9:20 am - 10:00 am
What does it all mean. Tracing back through two days of work, where are we? What you are bringing back to the office with you.
Drill Down Roundtables
  1. Defining Quality Reimbursement
  2. Improving User Engagement
  3. Data Management and Analytics
  4. AI – Current Uses and Opportunities
  5. Telehealth
  6. Revenue Growth
Coffee & Networking Break
10:00 am - 10:30 am

Take advantage of time to network with fellow summit attendees and further discuss your business transformation projects.

Case Study
10:30 am - 11:10 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
A holistic Approach to Social Determinants of Health
headshot of Farhad Modarai
Farhad Modarai
Associate Regional Medical Officer - Caremore
  • Social determinants of health – how to capture data in innovative ways
  • How are these programs scalable –
Workshop
11:10 am - 11:50 am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Title TBC
headshot of John Ward
John Ward
Chief Revenue Officer - Connexion Health
headshot of Andrew Jaeger
Andrew Jaeger
Chief Operating Officer - MedStatix

Details To Follow.

Panel Discussion
11:50 am - 12:30 pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Closing panel & wrap up: So, what’s next?
  • What’s on the horizon for payers providers and patients
  • A look towards the future of Healthcare, new applications of technology, a definitive outcome based care model and digital healthcare
Buffet lunch
12:30 pm - 1:30 pm

Worked up an appetite? Recharge those batteries with our buffet-style lunch for your journey home.

Summit Location

The Ritz-Carlton, Amelia Island, Florida

Our events take place at some of the most prestigious venues in the world. Five-star accommodation, dining and amenities make attending one of our summits both business and pleasure. Being productive has never been so much fun.

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GDS Summits host experts to help experts. Our speakers are leading healthcare executives willing to share their insight to change the industry and the world in critical ways.

To discuss how GDS Summits can help you solve your project challenges contact us on: 0117 921 4000 or email sayhello@gdsgroup.com.

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