Live

Beyond the Chatbot: Measuring What Really Matters in AI Customer Experience

October 27, 2026, san-francisco-ca 6:30 pm - 9:30 pm PDT

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In Partnership:

Data-driven.

People first.

Executive Engagement.

Does Your AI Agent Actually Work for Your Customer?

Customer-facing AI agents are getting more capable, and more expensive. Every extra turn, retry and long-winded answer burns tokens, yet many organizations can't tell which of those conversations actually lead to a purchase, a sign-up or a resolved issue. The result is rising AI costs with no clear link to revenue.

Join Conviva and a select group of industry peers to explore how leading teams connect agent behavior to real customer outcomes. We'll discuss how to see which conversations drive conversion and which lose customers along the way, and where token spend is being wasted, so you can grow revenue from your AI agents while keeping costs under control.

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Tying agent conversations to conversion: How to connect what happens in a conversation to what customers do before and after it, so you can see which agent experiences lead to purchases and which cause customers to drop off.

Cutting token spend without hurting outcomes: How to spot costly patterns like repeated questions, looping conversations and overly long responses, and reduce them without lowering the quality of the experience or your conversion rates.

Proving ROI with metrics that link cost to revenue: How to track measures like cost per conversion and revenue per conversation, so you can show leadership that your AI agents are a revenue driver, not just a growing line item.

About Conviva

Conviva measures whether AI agents actually work for the customer — not just whether they answered. It's the same quality-of-experience discipline Conviva pioneered over 15 years, analyzing every session in real time for the world's largest streaming brands, including Disney, NBC, and the NFL.

Shane Oren

Chief Revenue Officer

For 20 years, he’s worked to help teams unlock their potential and turn ambitious goals into measurable find out more

Event Agenda

6:30pm - 7:00pm

Arrivals, welcome drinks, and networking

7:00pm - 7:30pm

Event welcome and introductions

7:30pm - 9:15pm

Table discussion and three-course dinner

9:15pm - 9:30pm

Event Wrap Up

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed.

Accelerate your projects

Accelerate in-depth face time with the world's leading tech companies pushing the boundaries to solve your challenges.

An engaged experience

An expert host facilitates conversations, with live polling, Q&As, and gamification to ensure focused conversation.

Discover next-level ideas

Ensure project success with access to industry experts and cutting edge thought leadership.

De-risk new projects

Gain a range of insights from peers and technical experts who are current with emerging business trends.