Navigating the Intersection of Agentic AI and Human Care in Healthcare

Healthcare systems are under growing pressure to modernize operations while reducing administrative burden, addressing staff burnout, and improving access and engagement. At the same time, patients increasingly expect seamless digital experiences and have more choice when those expectations are not met, raising the stakes for retention and loyalty. Legacy systems can make that modernization difficult, while generative and agentic AI introduce new concerns around security, privacy, and the exposure of sensitive patient data. As organizations look to AI to relieve operational pressure and improve the patient journey, how can healthcare leaders integrate it into complex healthcare environments while navigating the strategic, technical, and trust challenges that come with greater autonomy?

Agentic AI creates an opportunity to rethink that balance by taking repetitive, administrative work off staff while enabling more proactive and personalized patient engagement. Digital employees can extend beyond answering routine questions to support workflows across scheduling, follow-ups, insurance verification, and patient communications, giving care teams more capacity to focus on higher-value interactions. Bringing those experiences together can also reduce the friction created by fragmented communication tools, enabling more consistent, real-time engagement across the patient journey. The challenge is realizing greater efficiency and personalization while maintaining the security, governance, and trust healthcare organizations need to protect sensitive data and patient loyalty.

Join your executive peers and RingCentral as we explore these topics and more, including where agentic AI can have the greatest impact, what trust and governance should look like as autonomy increases, and how the digital patient journey may evolve as healthcare moves from reactive interactions toward more proactive, connected care.

RingCentral is a leading global provider of AI-powered cloud communications, contact center, video, and collaboration solutions. Seamlessly integrating front-office customer engagement with back-office employee collaboration, RingCentral breaks down enterprise silos to drive deeper productivity and smarter insights. With trusted reliability, robust security, and deep vertical expertise, RingCentral accelerates digital transformation for thousands of enterprises worldwide.