Prioritizing customer experience with shifts in technology, consumer behavior and evolving expectations
As businesses embrace cutting-edge technology, understanding the customer’s needs will help shape the landscape of a good customer experience. Engaging with, and retaining, consumers in the modern marketplace comes at a time when consumer behaviors are evolving, expectations are high and the quality of the customer experience is paramount for success.
According to USA Today, research shows over 50% of them (customers) will switch brands without hesitation after just one disappointing experience. So how can you be sure you’re improving your CX execution?
Customer engagement strategies are changing as we see more advancements in technology leading to new ways to interact with one another. Prioritizing CX means embracing tools such as AI and data analytics to enhance the overall customer journey.
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Exclusively curated from our previous
CX Innovation Digital Summit
Optimized 2-day Program:
Registration + Networking Lunch
Welcome + Opening Keynotes
Gala Networking Dinner + Keynote
Opening + Panel Discussion
Beyond the challenge
Day 2 Close and journey home
Warwick Melrose - Dallas, TX
Built in 1924, Warwick Melrose is a historic boutique hotel. Being one of the most famous hotels in Dallas, it’s a landmark of luxury in the upscale Uptown Oak Lawn neighborhood.
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