Beyond the Renewal: Governing ServiceNow in the Age of AI

ServiceNow has evolved into far more than an ITSM platform. It now underpins critical workflows across IT, HR, finance, procurement, security, and increasingly, enterprise AI. But as organizations expand their footprint, most are discovering the same reality: the challenge isn’t accessing AI – it’s navigating the complexity that comes with it.

Competing platforms, overlapping use cases, fragmented data, evolving governance requirements, and mounting pressure to prove business value have made the path forward far less clear. Renewal conversations have become the outcome of these decisions, not the starting point.

Join SHI International and a select group of enterprise IT and platform leaders as we explore how organizations are strengthening governance, improving AI readiness, and building the operational foundations needed to scale ServiceNow with confidence. We'll discuss practical approaches to governing enterprise platforms, preparing data and CMDBs for AI-driven workflows, optimizing licensing and platform investments, and orchestrating ServiceNow within a broader Microsoft and multi-vendor ecosystem.

You'll leave with practical insights into how your peers are governing ServiceNow for long-term success, realizing greater value from their investments, and preparing their organizations for the next generation of AI-powered enterprise operations.

SHI is a $16B technology advisor and Elite ServiceNow partner. We help organizations
make better decisions about how they buy, govern, and expand the ServiceNow
platform, with deep expertise in licensing, platform strategy, and AI readiness, and
long-standing relationships across the broader technology ecosystem