Driving CX and Efficiency Gains with Agentic AI

Customers no longer view AI as a novelty; it is quickly becoming table stakes for meeting rising customer experience expectations. The first wave of generative AI reset expectations for instant responses, personalized journeys, and faster engagement. Now, developments in agentic AI are set to raise the bar again, increasing expectations for hyper-personalization, efficiency, and speed. Yet leaders are struggling to keep pace with change, scale CX and AI initiatives, navigate evolving technology, and prove ROI. So how can organizations move beyond pilots and incremental enhancements to deliver meaningful customer and business value at scale?
As organizations look to operationalize AI across the enterprise, the focus is shifting toward how agentic experiences, orchestration, workforce intelligence, and workflows can work together to reduce operational complexity and improve both CX and efficiency. Leaders are exploring how to connect these capabilities, establish best practices, and create the foundation needed to launch and scale new AI-driven initiatives while demonstrating measurable value.
Join industry peers to discuss how organizations are navigating the next evolution of customer experience, moving agentic AI from experimentation into enterprise execution, and balancing rising customer expectations with operational efficiency. Together, we’ll share practical lessons on scaling AI-driven initiatives, managing complexity, and defining where agentic AI can deliver the greatest value.