From Visibility to Action: AI and the Digital Employee Experience

Many organizations face a paradox: telemetry volumes and observability coverage have expanded, yet employee-facing outages and slow triage continue to disrupt productivity and force costly firefighting. When alerts flood multiple tools, teams struggle to prioritise by impact, lose cross-system context, and frontline users feel the consequences. Given these pressures, how do you move beyond detection toward dependable prevention and faster resolution without adding operational complexity?

Across the market, teams are shifting from raw visibility to correlated intelligence and endpoint-aware insights. Common approaches include consolidating telemetry to reveal causal relationships, using AI to surface the smallest set of signals that explain user impact, and enriching hypotheses with device and application context. Organizations are also trialing agentic workflows to automate routine remediation while preserving human approval for higher-risk actions, and they are formalizing governance, approval policies, and audit trails so automation is repeatable and accountable.

Join industry peers to compare practical experience in reducing mean time to resolution, improving employee productivity through smarter observability, and agreeing the guardrails that make intelligent automation safe at scale. We will discuss where AI has most reliably accelerated root cause analysis, which endpoint signals matter most for DEX, and the single governance or capability change leaders should prioritise to make proactive IT dependable.

Riverbed helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection, AI, and machine learning, Riverbed’s open, AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere.