How agentic AI is improving the claims journey

Insurers are under increasing pressure to modernize customer engagement while reducing operational costs. While artificial intelligence is undoubtedly part of the solution, legacy systems and intricate internal workflows make it challenging to deploy AI in a way that’s reliable, scalable, and safe—especially for complex use cases like first notice of loss (FNOL), leave of absence management, and medical claims updates.

Enter: agentic AI. Leading global insurers are successfully deploying agents in customer support operations to automate claims journeys in new ways.

Join thought leaders from Parloa, along with a group of likeminded insurance technology peers, as we discuss strategies to drive unmatched customer experience in high-value use cases, without compromising reliability or integration with legacy systems. Find out how to launch AI agents quickly, at scale, and drive business impact that goes beyond cost cutting.

Parloa is a leading provider of generative AI agent solutions for the contact center, purpose-built to help insurers modernize and automate voice and chat interactions. Since 2018, Parloa has helped some of the world’s largest insurers—including Allianz, Swiss Life, and Barmenia—drive automation across complex use cases that were historically too difficult to automate. These include first notice of loss (workforce absence and casualty), leave of absence management, and claims process activities, all of which can now be handled with high reliability and minimal risk.

Parloa’s platform is built to integrate seamlessly with legacy insurance systems and home grown workflow engines, enabling digital transformation without disruptive re-platforming. The result: measurable cost reduction in contact center operations and improved customer satisfaction scores, faster than traditional transformation methods.