Taking place from 27-29 November 2019, the European edition of our Technology Insight Summit will bring together senior IT decision-makers and business leaders from across the continent at the wonderful Grand Hotel Huis ter Duin in Noordwijk, to share their views on how to tackle the biggest challenges in tech today.

The summit program focused on key themes such as: innovation and digitalisation: separating from the pack; the CIO forecast: emerging technologies and trends to integrate into your strategy; and infrastructure and operations: the mix of strategic, tactical and organisational challenges in 2020.

From case studies that lift the lid on operations inside best-in-class organisations, to workshops and collaborative sessions that focus on real challenges and future technology innovations, to one-to-one meetings with industry peers offering practical advice tailored to your specific needs, the summit provides you with everything you need to implement your key projects more effectively.

Our Approach

Every GDS Summit has one stated aim: to help attending executives implement their key projects more effectively. We do this by developing an in-depth understanding of those executives' project needs, the business outcomes they want to achieve, and the challenges they face in terms of hitting those goals.

Who Attends

Our summits are designed for executives looking to take their business to the next level – from market-leading brands to disruptive new entrants. As such, we’ve worked with some of the world’s best-loved and most forward-thinking businesses.
Apply to attend

Attendees Include

The upcoming summit will welcome executives from some of the world's biggest and most recognisable firms - as well as the most forward-thinking - as they look to address their project challenges.
Image of Nick Giannakakis
Logo of British American Tobacco
Nick Giannakakis
CTO
British American Tobacco
Image of Swaminathan (Mac) Mahalingam
Logo of Swaminathan (Mac) Mahalingam, Chief Architect, HSBC Commercial Banking
Swaminathan (Mac) Mahalingam
Chief Architect
Swaminathan (Mac) Mahalingam, Chief Architect, HSBC Commercial Banking
Image of Jason Maude
Logo of Starling Bank
Jason Maude
Chief Technology Advocate
Starling Bank
Image of Jarkko Rautula
Logo of IKEA Group
Jarkko Rautula
Group CISO
IKEA Group
Image of Robert Berendt
Logo of Northern Trust
Robert Berendt
Deputy CTO
Northern Trust
Image of Roel Schouten
Logo of Novozymes
Roel Schouten
CISO
Novozymes
Image of Dr. Isaac Ben-Akiva
Logo of Barclays
Dr. Isaac Ben-Akiva
Director of Machine Learning
Barclays
Image of Riccardo Riccobene
Logo of Deutsche Bank, Italy
Riccardo Riccobene
CISO
Deutsche Bank, Italy
Image of Gerry Waterfield
Logo of Save the Children
Gerry Waterfield
Director of IT Global Operations
Save the Children
Image of Mads Syska Hasling
Logo of Saxo Bank
Mads Syska Hasling
CISO
Saxo Bank
Image of Robert Horst
Logo of Centrient Pharmaceuticals
Robert Horst
CIO
Centrient Pharmaceuticals
Image of Christian Maitre
Logo of Orange
Christian Maitre
CIO Deputy
Orange

6 Challenges in IT

Our summit is focused on solving your strategic challenges
  • Understanding how we increase customer retention, with the competing innovation of start-ups and emerging technologies
  • Promoting a diversity of skills in our IT teams, and the added value it brings to our teams
  • Valuing the importance of information security for our customers
  • Effectively and efficiently transitioning legacy systems to cloud, without interrupting customers and employees
  • Promoting agile methodologies and an agile business culture, in order to align all aspects of the business to a unicentric approach of tackling challenges
  • Implementing RPA and machine learning into aspects of the business which require an improved method of operation
Apply to attend

Summit Schedule

Day 1
Day 2
Day 3
Wednesday November 27, 2019
Summit registration
1:00pm - 6:00pm

Grab your name badge, say hello, activate the onsite app and prepare to leave the office behind for two-and-a-half days of networking, learning and intelligence gathering.

Solution provider briefing
2:00pm - 2:30pm

Details To Follow.

Welcome remarks and delegate briefing
2:30pm - 2:45pm

What? When? How? Where? Join our Master of Ceremonies for a brief welcome and orientation session, where we’ll explain your itinerary for the next few days.

Panel Discussion
2:45pm - 3:30pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
The shift in IT – how can we encompass all five key themes to improve what we do?

Understanding the importance of incorporating a variety of strategies to improve how we work

How problematic is it?

Or, is it an issue we’re overthinking?

Interview
3:30pm - 3:50pm
A one on one interview diving into the details of how to prepare yourself for the realities of one of the industry's top challengers.
From bedroom to business

Bedroom hacker gone pro and the lessons to be learnt as a business

Roundtable Track 1
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Increasing customer retention with the competing innovation of start-ups
headshot of Swaminathan (Mac) Mahalingam
Swaminathan (Mac) Mahalingam
Chief Architect - Swaminathan (Mac) Mahalingam, Chief Architect, HSBC Commercial Banking

1. How are customer expectations changing?

2. Will an end-to-end digital experience improve customer service?

3. Is customisation always the answer to improving customer experience?

4. How can we best understand our customers?

Roundtable Track 2
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Recognising the value of diversity in our teams
headshot of Tanju Arslan
Tanju Arslan
CIO - Bupa Global

1. How important is incorporating both a diversity of genders, but also skills?

2. How can we encourage the none-tech people to join our teams?

3. How do we promote inclusion throughout our diverse teams?

4. Can we teach the necessary skills, rather than looking for the ‘right’ skillset?

5. Can we forget about the I personalities and just look for the T’s?

Roundtable Track 3
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Valuing information security for our customers
headshot of Riccardo Riccobene
Riccardo Riccobene
CISO - Deutsche Bank, Italy

1. How can information security be a benefit, as well as a hindrance?

2. How can we ensure there are measures in place when working with partners, to guarantee the same level of security that exists internally?

3. There’s no short-cut to take with security, so how can we enforce it swiftly and thoroughly?

4. How do we build and maintain a brand to outlive a breach?

Roundtable Track 4
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Implementing machine learning
headshot of Dr. Isaac Ben-Akiva
Dr. Isaac Ben-Akiva
Director of Machine Learning - Barclays

1. What are the issues we’re implementing solutions for?

2. Does it have to add customer value for us to incorporate it?

3. How will machine learning change the modern-day IT team?

4. Should we implement rules and regulations now, to prevent ethical issues in the future?

Roundtable Track 5
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Agile methodologies & business culture
headshot of Ritesh Jain
Ritesh Jain
COO - HSBC

1. To what extent can agile processes improve operations?

2. Are agile technologies a buzz-word that’s overhyped?

3. How important is a microservice approach for a business to be agile?

4. Is a scrum framework the answer to increasing efficiency in our teams?

5. How can we alter the cynical-analysis way of thinking, to incorporate agile technologies across the board?

Roundtable feedback
5:00pm - 5:30pm

Details To Follow.

Networking drinks
6:00pm - 7:00pm

Time to kick off your heels, loosen those ties and get to know your fellow summit attendees. Relax, drinks are on us.

Gala dinner
7:00pm - 10:00pm

Time for some fun; you’ve earned it. Join us for our night’s dinner and entertainment. Details to follow.

Keynote
8:00pm - 8:30pm
Our Keynote speaker will be addressing the entirety of Summit attendees during our Gala Dinner. They will be going beyond the 'brand story' and sharing their experience and the real truths of tackling a challenge that is shaping the industry.
Gala dinner keynote, Q&A

TBC

Thursday November 28, 2019
Breakfast
7:00am - 7:50am

The most important meal of the day. Get yourself set for a productive day by joining us for coffee, croissants and more.

Welcome Remarks
7:50am - 8:00am

Details To Follow.

Panel Discussion
8:00am - 8:30am
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Keynote Panel: IT aren’t to blame; how do we make the rest of the organisation agile?
headshot of Anthony Smith
Anthony Smith
Head of Technology Solutions - JLL
headshot of Tanju Arslan
Tanju Arslan
CIO - Bupa Global
headshot of Christian Maitre
Christian Maitre
CIO Deputy - Orange

Agile technologies can’t be implemented successfully without the support of the rest of the organisation, so how can we portray the importance of them across the board?

  • How are the roles of C-level executives across organisations changing?
  • Is the line between IT and the rest of the business slowly fading?
Keynote
8:30am - 9:00am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Hiring and retaining the right talent

Consultancy firm that looks at the skills behind the people

  • Understanding how we can reshuffle the existing organisation to fill the gaps in our team
  • Understanding the importance of a mixed group of thinkers, to enhance the way we work
  • How do we retain the talent and stay relevant, in untraditional tech brands?
Interview
9:00am - 9:20am
A one on one interview diving into the details of how to prepare yourself for the realities of one of the industry's top challengers.
Learning from failure
headshot of Filip Jakubowski
Filip Jakubowski
ex-CTO - Loot Bank

An honest and open interview with the ex-CTO of Loot Bank

  • Where did they go wrong?
  • What are the lesson’s to be taken away from it?
  • Where do they go from here?
Oxford Style Debate and Live Polling
9:20am - 10:00am
One Topic. Two experts. Two opinions. You'll get the chance to vote on where you stand before the session starts. We'll then hear from our two experts, to see if they can sway your opinion when you participate in the closing vote.
Is failure acceptable?
headshot of Jon Townsend
Jon Townsend
CIO - The National Trust

Discussing whether failure is the stepping stone to success

  • Is failing and moving on quickly, the most efficient way of being agile?
  • Or, should we take our time in making decisions, so failure occurs infrequently?
  • What are the best practises in terms of companies allowing staff to fail fast and learn?
  • What can be learnt from the big players that can afford to fail fast?
  • What are the drawbacks in not implementing these strategies?
Coffee & Networking Break
10:00am - 10:15am

Take advantage of time to network with fellow summit attendees and further discuss your business transformation projects.

Case Study
10:15am - 10:55am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
TBC
headshot of Mads Syska Hasling
Mads Syska Hasling
CISO - Saxo Bank

TBC

Workshop
11:00am - 11:40am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Encompassing a 360 view on our data flow

Details To Follow.

Panel Discussion
11:45am - 12:25pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Demisting the fog on cloud computing

Discussion on where we’re at currently and where we’re heading

  • Addressing the added difficulties with GDPR regulations
  • Can we ever solely be cloud based?
  • What’s coming up in the world of cloud?
Keynote
12:30pm - 1:00pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
The shift in platforms to increase agility throughout this digital disruption

Details To Follow.

Lunch
1:00pm - 1:45pm

Worked up an appetite? Recharge those batteries with our buffet-style lunch, and prepare to meet the afternoon head-on.

Roundtable
Session 2 - Discovery
1:45pm - 2:30pm
Learning and sharing with your group. What are the solutions? Are they readily available? What path are you going to take?
Drill Down Roundtables

1. Understanding Your Customers

2. Diversity of Skills and Inclusion

3. Information Security

4. Machine Learning

5. Agile Methodologies & Business Culture

Workshop
2:35pm - 3:15pm
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Building the business case for ServiceDesk Task Automation

ITSM solutions, such as ServiceNow, are essential in a digital business, but automating your helpdesk workflow is only the first step. Join this session to learn how to build a compelling business case for servicedesk task automation to augment workflow automation. Specifically, 1E experts will:

  • Review the significant benefits of integrated task and workflow automation process, including to enhance the employee experience and increase productivity.
  • Walk you through how to identify, quantify and justify investment in task automation.
  • Demo the core capabilities of task automation systems.
Case Study
3:20pm - 4:00pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Keeping Customer’s Core
headshot of Raahil Burhaani
Raahil Burhaani
CIO - Essar Oil
  • Understanding the importance of keeping our customers central to everything we do
  • How do we deliver an end-to-end digital experience?
Panel Discussion
4:05pm - 4:45pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Digital transformation, to digital reinvention; let’s address the shift that’s occurring.
headshot of Nick Giannakakis
Nick Giannakakis
CTO - British American Tobacco
headshot of Henk Kolk
Henk Kolk
Head of IT Innovation & IT Transformation (CTO) - NN Group

From moving old legacy systems to the cloud, to the introduction of microservices

  • What are the key challenges we’re facing?
  • What are the key opportunities we’re facing?
  • How do we best optimise this transformation?
  • How can the intrapreneurs with an entrepreneurial mindset facilitate the shift?
Oxford Style Debate and Live Polling
4:45pm - 5:40pm
One Topic. Two experts. Two opinions. You'll get the chance to vote on where you stand before the session starts. We'll then hear from our two experts, to see if they can sway your opinion when you participate in the closing vote.
What comes first: the security or the technology?
headshot of Tiago Lousada Soares
Tiago Lousada Soares
Head of Cybersecurity - Galp Energia
  • How can we progress with technology without security rigours in place?
  • Should security fall in place around technology, as solutions are becoming increasingly bespoke?
  • Hackers are embracing AI, so can one come before the other?
Attendee downtime
5:40pm - 7:00pm

Time for a well-deserved break in your busy schedules.

Networking drinks
7:00pm - 7:30pm

Time to kick off your heels, loosen those ties and get to know your fellow summit attendees. Relax, drinks are on us.

Gala dinner, silent auction, quiz/trivia
7:30pm - 10:00pm

Time for some fun; you’ve earned it. Join us for our second night’s dinner and entertainment. Details to follow.

Friday November 29, 2019
Breakfast
7:00 am - 8:20 am

The most important meal of the day. Get yourself set for a productive day by joining us for coffee, croissants and more.

Welcome Remarks
8:20 am - 8:30 am

Details To Follow.

Keynote
8:30 am - 8:50 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
If you don’t disrupt yourself, you will be disrupted
headshot of Jason Maude
Jason Maude
Chief Technology Advocate - Starling Bank

Example of a successful start-up that has been innovative, continued to grow and remain relevant, despite their growth; further looking at how they compete with the looming stretch of digital players

  • Are you driving the digital transformation or are you being forced to transform?
  • How do they continue to innovate?
  • How do they attract their customers despite the competition of large players?
Keynote
8:50 am - 9:20 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Autonomous decision making and the benefits to the customer

Details To Follow.

Roundtable
Session 3 - Outcomes
9:20 am - 10:10 am
What does it all mean. Tracing back through two days of work, where are we? What you are bringing back to the office with you.
Drill Down Roundtables

1. Understanding Your Customers

2. Diversity of Skills and Inclusion

3. Information Security

4. Machine Learning

5. Agile Methodologies & Business Culture

Coffee & Networking Break
10:10 am - 10:25 am

Take advantage of time to network with fellow summit attendees and further discuss your business transformation projects.

Case Study
10:25 am - 11:05 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Migrating to new platforms, without impacting the end users
headshot of Gerry Waterfield
Gerry Waterfield
Director of IT Global Operations - Save the Children

Taking care of your legacy, whilst transitioning to new platforms

  • How do we do this efficiently?
  • How can we do this without impacting those using our platforms?
Workshop
11:10 am - 11:50 am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Delving into the nuts and bolts of machine learning: the who’s, the how’s, the what’s and the why’s

Details To Follow.

Panel Discussion
11:50 am - 1:00 pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Closing panel & wrap up
headshot of Swaminathan (Mac) Mahalingam
Swaminathan (Mac) Mahalingam
Chief Architect - Swaminathan (Mac) Mahalingam, Chief Architect, HSBC Commercial Banking
headshot of Tanju Arslan
Tanju Arslan
CIO - Bupa Global
headshot of Riccardo Riccobene
Riccardo Riccobene
CISO - Deutsche Bank, Italy
headshot of Dr. Isaac Ben-Akiva
Dr. Isaac Ben-Akiva
Director of Machine Learning - Barclays
headshot of Ritesh Jain
Ritesh Jain
COO - HSBC

Round-up of the five-core roundtable challenges and the solutions to be taken back to the office

  • What have been the most interesting discussion points over the last few days?
  • What are the key takeaways?
  • Are there any immediate actions to be implemented?
  • What further questions have emerged?
Buffet lunch
1:00 pm - 5:00 pm

Worked up an appetite? Recharge those batteries with our buffet-style lunch for your journey home.

Summit Location

Grand Hotel Huis ter Duin, Noordwijk, The Netherlands

Our events take place at some of the most prestigious venues in the world. Five-star accommodation, dining and amenities make attending one of our summits both business and pleasure. Being productive has never been so much fun.

Popular content from our Summits

GDS Summits host experts to help experts. Our speakers are leading executives willing to share their insight to change the industry and the world in critical ways.

To discuss how GDS Summits can help you solve your project challenges contact us on: 0117 921 4000 or email sayhello@gdsgroup.com.

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