Insights - GDS Group

Insights are our eXpertise

Our team of experts conduct original research and analysis, sharing our expertise to actively contribute to the conversation, with new insights and industry perspectives.
Insights are our Expertise

Return on eXpertise



Gain access to essential insights and content.

Valuable real-life, real-time insights through a variety of channels, including blogs and podcasts. For more in-depth research, there are a variety of resources, such as eBooks, reports, and white papers that enable you to outpace the speed of change.

Through original research and analysis, we provide unique insights and perspectives on the latest developments. We are not bystanders, we are active participants in shaping the future, sharing our expertise and driving meaningful discussions in your industry.

Beyond the Algorithm
FEATURED

Retail
Beyond the Algorithm | Mastering the AI Retail Revolution


Featuring senior experts from our GDS Retail Summits, this report explores how leading retailers are mastering AI to drive smarter operations, deepen customer loyalty and stay ahead in a rapidly evolving landscape.

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CX
Podcast

Hot topics in customer experience

Hear about the crossover in customer experience and creativity, personalization and accessibility
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CX
Article

CX Trends and the Future of the Contact Center

How are you transforming from a transactional organization to an experiential organization?
Tim Cassidy
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CX
Article

5 Steps to Create a Culture of Innovation

Five takeaways from GDS’s recent world-leading business events, direct from industry experts who are pioneering an innovation-first approach.
Julia Belle
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CX
Article

The C-Suite Perception Trap

The urgent “reality check” executives need to successfully attract and retain talent.
Julia Belle
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CX
Article

Retail Trends:What Did We Learn at our Digital Retail Summit

The GDS Group Retail Summit in 2022 was a resounding success. Let’s dissect all the latest trends, future predictions, and hot topics from the event.
Stephanie Garey
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CX
Article

Personalization and Privacy- Can They Live Harmoniously Together?

Ellen Fearnley
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CX
Article

The Next Level of CX:Being Unique, Relevant and Creating a Seamless Journey

How are you delivering proactive customer service, implementing technology to assist, and driving customer loyalty?
Tim Cassidy
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CX
Article

Why Financial Service Companies need to Humanize their Customer Engagement 

How can you transform and scale your customer experience – leveraging technology to predict and adapt to individual customer needs?
Stephanie Garey
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