Taking place from 20 – 22 April 2020 at the wonderful Royal Turnberry Hotel in Ayrshire, Scotland, the European edition of our Next Generation Retail Summit will bring together Directors, VPs & Chiefs of Retail, Technology, Marketing & Operations from across the continent to share experiences, discuss current challenges – and find pragmatic solutions to help deliver meaningful results.

The summit will look at a number of key themes, including: loyalty, emerging tech, omnichannel, sustainability, personalisation & stores.

From case studies that lift the lid on operations inside best-in-class organisations, to workshops, panels and oxford style debates that focus on real challenges and future innovations, to one-to-one meetings with industry peers offering practical advice tailored to your specific needs, the summit provides you with everything you need to implement your key projects more effectively.

Our Approach

Every GDS Summit has one stated aim: to help attending executives implement their key projects more effectively. We do this by developing an in-depth understanding of those executives' project needs, the business outcomes they want to achieve, and the challenges they face in terms of hitting those goals.

Who Attends

Our summits are designed for executives looking to take their business to the next level – from market-leading brands to disruptive new entrants. As such, we’ve worked with some of the world’s best-loved and most forward-thinking businesses.
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Attendees Include

The upcoming summit will welcome executives from some of the world's biggest and most recognisable firms - as well as the most forward-thinking - as they look to address their project challenges.
Image of Cristina Scocchia
Logo of KIKO MILANO
Cristina Scocchia
CEO
KIKO MILANO
Image of Henning Nielsen
Logo of BESTSELLER
Henning Nielsen
eCommerce Director
BESTSELLER
Image of Anthony Fletcher
Logo of Graze
Anthony Fletcher
CEO
Graze
Image of Tom Summerfield
Logo of Footasylum
Tom Summerfield
Head of commerce
Footasylum
Image of Søren Sivebæk
Logo of Normal A/S
Søren Sivebæk
CIO
Normal A/S
Image of Mike Logue
Logo of Dreams
Mike Logue
CEO
Dreams
Image of Keld Marott
Logo of JYSK
Keld Marott
CIO
JYSK
Image of Dale Davis
Logo of Coach
Dale Davis
Director Public Relations & Social Media
Coach

6 Challenges in Retail

Our summit is focused on solving your strategic challenges
  • Sustainability: the future-proofing of retail
  • Personalisation: finding the balance between convenience & privacy
  • Loyalty: creating a fanatical consumer base
  • Emerging Tech: the good, the bad & the ugly; what to implement, where
  • Omnichannel: let’s get “phygital”, moving from multichannel to omnichannel
  • Stores: what’s in store for the future?
Apply to attend

Summit Schedule

Day 1
Day 2
Day 3
Monday April 20, 2020
Summit registration
1:00pm - 6:00pm

Join us at 1.00 pm when registration opens to collect your badge, check-in, meet the on-site team, and start your 2.5 day Summit experience.

Solution provider briefing
2:00pm - 2:30pm

Our VP of Sales will brief you on the next 2 ½ days at the summit, giving you all the information you’ll need for your 1-2-1 meetings, the networking sessions and what to expect to maximise your summit experience.

Welcome briefing
2:30pm - 2:45pm

Our Master of Ceremonies will kick off the summit with a welcome brief and orientation session, giving you all the information you need to maximize your summit experience.

Panel Discussion
2:45pm - 3:30pm
The perspectives of 3-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Retail darwinism: staying relevant in retail

Today, shoppers are more connected, more informed & more demanding than ever before.

  • How can you stay relevant in the era of connected retail?
  • How can you differentiate from other retailers?
  • What will it take to become relevant again?
  • What measures can you take to ensure you stay relevant in the next 10 years?
Interview
3:30pm - 3:50pm
A one on one interview diving into the details of how to prepare yourself for the realities of one of the industry's top challengers.
Interview

Details to follow.

Roundtable Track 1
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Sustainability: the future-proofing of retail

Sustainability is gaining more & more traction as companies realise the importance of this issue. According to Drapers, 80% of millennials expect companies to behave ethically & take steps to diminish their environmental impact.

  • Why is it important?
  • What can you do?
    • Instore
    • Online
    • Product
  • How can technology assist in this shift?
Roundtable Track 2
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Personalisation: finding the balance between convenience & privacy
headshot of Henning Nielsen
Henning Nielsen
eCommerce Director - BESTSELLER

Personalisation & customisation give retailers the ability to truly understand their consumers & cater to each unique need. Consumers now expect retailers to ‘know them’ and won’t put up with anything less.

  • What is the difference between personalisation & hyper personalisation?
    • Are you set up to achieve hyper personalisation?
  • What is worth personalising & what isn’t?
  • How do you gain enough data to personalise to the consumer in an era of distrust?
  • How do you track the success of your personalised campaigns?
Roundtable Track 3
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Loyalty: creating a fanatical consumer base

Retaining loyal consumers is drastically cheaper than acquiring new ones, but the traditional loyal programme is in need of a revamp.

  • What does loyalty look like to the new generation & how do you capitalise on it?
  • How do you ensure each consumer is emotionally connected to your brand?
  • Could you aggregate loyalty programmes & is that profitable?
  • How can you embed personalisation to improve loyalty?
Roundtable Track 4
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Emerging tech: the good, the bad & the ugly; what to implement, where

Emerging technologies are a minefield. How do you identify and evaluate those worth investing in?

  • What technologies are worth investing in?
    • AR/VR
    • Digital signage
    • Digital pricing
    • AI
    • RFID
  • Where are these technologies best?
  • Why should we implement?
Roundtable Track 5
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Omnichannel: let’s get “phygital”, moving from multichannel to omnichannel

Omnichannel continues to be one of the biggest buzzwords in retail but what are we actually doing to ensure a true omnichannel experience?

  • How do you bring together physical and digital technology along with data and systems?
  • Do you think that you are prepared today to deliver seamless experiences no matter when, where or how your customers are expecting to interact with you?
  • How do you make omnichannel work in collaboration with wholesalers?
  • The move from Omnichannel to “New Retail” – what does that mean?
Roundtable Track 6
Session 1 - Challenges
3:50pm - 5:00pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Stores: What’s in store for the future?

It is no longer a surprise that retail stores need a revamp. New technologies are set to revolutionise retail stores in the future.

  • Which technologies will be most impactful in store design?
  • How will malls in the future look?
  • What are the considerations when designing a future store?
  • Should you consider different models like pop-ups?
  • How will sustainability play into future store development?
Networking drinks
6:00pm - 7:00pm

A casual setting to network and meet the rest of the attendees and discuss relevant topics at your leisure.

Keynote
7:00pm - 10:00pm
Gala dinner & keynote

Join us for our Gala Dinner & Keynote Speaker. An opportunity to network with your peers in a social environment with a three course dinner and wine whilst listening to an industry leader discuss a key topic.

Tuesday April 21, 2020
Breakfast
7:00am - 7:45am

Please come down and join us for breakfast and prepare for a day of workshops, keynotes, debates and panels.

Welcome remarks
7:50am - 8:00am

Our Master of Ceremonies will brief you into the day 2 program to make sure you are in the right place at the right time.

Keynote
8:00am - 8:30am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Turning nightmares into Dreams
headshot of Mike Logue
Mike Logue
CEO - Dreams

Retailers are taking a more customer-centric approach to business. In an era of instant gratification, increased choices & convenience; how do you increase brand loyalty when a consumer is only interested in how fast you get to them?

  • Evaluating how to use customer service as a competitive differentiator
  • How to ensure a consistent experience across all channels?
  • Customer insight is invaluable; how do we harness, analyse & utilise it to improve customer experience?
  • Building a fanatical customer base…the tips & tricks.
Keynote
8:30am - 8:50am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
TBC

Details to Follow.

Panel Discussion
8:50am - 9:20am
The perspectives of 3-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Rags to riches: start winning in retail

With the dramatic changes in the retail landscape in recent years we have become reactive as an industry.

  • How do we create a more proactive mindset throughout the business?
  • In what ways can we start winning in retail?
  • What ideas & approaches are there that could truly reshape the industry for the better?
Oxford Style Debate and Live Polling
9:20am - 10:00am
One Topic. Two experts. Two opinions. You'll get the chance to vote on where you stand before the session starts. We'll then hear from our two experts, to see if they can sway your opinion when you participate in the closing vote.
Buy or build: should retailers find new growth through strategic acquisitions?
Coffee & networking
10:00am - 10:20am

Take a break and refuel whilst networking and socialising with your peers.

Workshop
10:20am - 11:00am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Brick & mortar 2.0

We, as people, are social animals; we want to see, touch, feel, smell but we, as retailers, need to do something radically different.

  • Is there a future for over the counter-retail?
  • How do you inspire a customer to shop?
  • What technology can you incorporate to improve footfall, dwell-time, engagement & ultimately sales?
Workshop
11:05am - 11:45am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Adapting to living in an experience economy

The economy experience is now. 78% of millennials would rather spend their money on a desirable experience, how do you translate that into retail?

  • How do you harness the power of experience?
  • What is the purpose of creating these experiences?
  • What experiences are going to benefit your consumer?
Workshop
11:50am - 12:30pm
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
mCommerce: mobile, mobile everywhere

mCommerce will be responsible for 49% of online retail sales this year.

  • By what means has mCommerce impacted the industry?
  • How to integrate your mCommerce strategy with your omnichannel experience?
  • What is the next evolution for mCommerce?
Keynote
12:30pm - 1:00pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Retail reimagined: retail-as-a service

The new generation of retail is about experiences & discovery, not actually purchasing products. Pop-up stores, subscription models, multi-brand concepts are on the rise – should we look to new forms like RaaS?

  • What does retail-as-a-service mean?
    • How does it work?
  • Is retail-as-a-service a profitable business model?
  • Should retailers be looking to create new, untraditional revenue streams?
Networking lunch
1:00pm - 1:45pm

Join us for a sit-down lunch, a chance to catch up on emails and get ready for the afternoon.

Roundtable
Session 2 - Discovery
1:50pm - 2:40pm
Learning and sharing with your group. What are the solutions? Are they readily available? What path are you going to take?
Roundtables
  • Sustainability: the future-proofing of retail
  • Personalisation: finding the balance between convenience & privacy
  • Loyalty: creating a fanatical consumer base
  • Emerging tech: the good, the bad & the ugly; what to implement, where
  • Omnichannel: let’s get “phygital”, moving from multichannel to omnichannel
  • Stores: what’s in store for the future?
Workshop
2:40pm - 3:20pm
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
eCommerce: what will be the new model?

Retailers spend a lot of time talking about the new B&M retail but with consumer spending habits changing what is on the horizon for eCommerce?

  • How can we replicate the in-store experience online removing consumer purchase doubt?
  • What technologies will allow us to do this?
  • What will be the major eCommerce evolutions in the next 5 – 10 years?
Workshop
3:25pm - 4:05pm
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
sCommerce: Instagram - the world's biggest department store?

84% of shoppers review at least one social media post before purchasing. The power Instagram has is that it offers a hyper-personalised experience.

  • What does social commerce mean for your business?
  • Does social commerce provide the consumer with the personalised experience they desire?
  • How to use social media marketing to promote your retail business?
  • Will social commerce replace eCommerce?
Workshop
4:10pm - 5:50pm
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
The new way to pay

Cash has become less prominent in recent culture, with many preferring to use card. Retailers now need to offer more payment methods to cater for all audiences.

  • What are the impacts of these new APM’s?
    • In-aisle mobile payment
    • Buy now, pay later
    • Mobile checkout
  • How do these new methods effect consumer experience?
Oxford Style Debate and Live Polling
5:50pm - 6:30pm
One Topic. Two experts. Two opinions. You'll get the chance to vote on where you stand before the session starts. We'll then hear from our two experts, to see if they can sway your opinion when you participate in the closing vote.
Mobile apps – are they worth it?
Dinner, drinks & entertainment
7:30pm - 10:00pm

Join us for our night two Gala Dinner, which will be in a casual and inviting setting.

Wednesday April 22, 2020
Breakfast
7:30 am - 8:20 am

Please come down and join us for breakfast and prepare for a day of workshops, keynotes, debates and panels.

Welcome remarks
8:20 am - 8:30 am

Our Master of Ceremonies will brief you into the day 3 program to make sure you are in the right place at the right time.

Panel Discussion
8:30 am - 9:00 am
The perspectives of 3-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Catering to the conscious consumer
headshot of Cristina Scocchia
Cristina Scocchia
CEO - KIKO MILANO

75% of the public are consciously modifying their behaviour when it comes to consumer items.

  • Are you prepared for the conscious consumer?
  • What effect will conscious consumerism have on brands?
  • Is it equal across all retail segments?
  • Does this go beyond sustainability?
  • What is the next evolution?
Interview
9:00 am - 9:20 am
A one on one interview diving into the details of how to prepare yourself for the realities of one of the industry's top challengers.
Looking to the East: how China is shaping the future of retail

China is really setting the pace for the future of retail.

  • What lessons can we learn from Chinese retailers?
  • How has this market become dominant in the retail landscape?
  • Why is China so quick to adopt new technologies?
  • How can you compete, or should we partner?
Roundtable
Session 3 - Outcomes
9:20 am - 10:10 am
What does it all mean. Tracing back through two days of work, where are we? What you are bringing back to the office with you.
Roundtables
  • Sustainability: the future-proofing of retail
  • Personalisation: finding the balance between convenience & privacy
  • Loyalty: creating a fanatical consumer base
  • Emerging tech: the good, the bad & the ugly; what to implement, where
  • Omnichannel: let’s get “phygital”, moving from multichannel to omnichannel
  • Stores: what’s in store for the future?
Coffee & networking break
10:10 am - 10:30 am

Take a break and refuel whilst networking and socialising with your peers.

Workshop
10:30 am - 11:10 am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
How to turn your AI from zero to hero
headshot of Tom Summerfield
Tom Summerfield
Head of commerce - Footasylum

Many retailers are already using AI for chat but what are the next applications for AI in retail?

  • What is artificial intelligence and what does it truly mean?
  • How do you get buy in from the board to implement AI solutions?
  • How do you use AI to make real-time recommendations to a consumer?
Workshop
11:15 am - 11:55 am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
AR you ready?

AR has become a reality & many are incorporating AR both in-store & online.

  • What do retailers need to consider when implementing AR?
  • How do you want to engage with your consumers using AR?
  • Why will AR benefit you & your consumer?
Panel Discussion
11:55 am - 1:00 pm
The perspectives of 3-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
So, what's next...

As we contextualise everything, we have learnt over the last couple of days what will we take back to the business? How do we implement what we have learnt? What steps should we be taking moving forward?

Lunch & farewells
1:00 pm - 2:00 pm

Before you head home, make sure you grab something from our buffet-style lunch for your journey ahead.

Summit Location

Royal Turnberry Hotel, Ayrshire, Scotland

Our events take place at some of the most prestigious venues in the world. Five-star accommodation, dining and amenities make attending one of our summits both business and pleasure. Being productive has never been so much fun.

Latest Case Study

Senior executives love our summits because of the unparalleled opportunity to meet people with ideas on how to move their key projects forward. But don’t just take our word for it…

To discuss how GDS Summits can help you solve your project challenges contact us on: 0117 921 4000 or email sayhello@gdsgroup.com.

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