Sustainability in eCommerce - Seeing Green

Sustainability in eCommerce – Seeing Green

Article - Retail
By Patrick Mclean|17th March 2025

It’s not exactly a secret that the retail industry provides a lot of waste each year. Packaging, dead stock, trash– it all adds up.

You know what I’m talking about: you order something online, wait for it to arrive, and when it finally does you have to fill your trash can halfway with packing peanuts and carboard. All for those new AirPods you need.

Did you know that according to Packaging Europe, online shopping can generate up to 4.8 times more packaging than brick and mortar businesses? Now consider how many sales you make a year; how much wastage do you think you directly or indirectly cause?

In our article, we explore the impact of sustainability on your eCommerce business, why it’s as important as ever to manage your wastage, and what you can do to mitigate any unnecessary trash.

How Sustainability is Impacting Your Business.

If the Great Pacific Garbage Patch wasn’t enough, there are more than a few compelling reasons for going green. The thing is, we need to temporarily forget the umbrella effects of sustainability on the world around us and focus on just one aspect: your business.

Nowadays, with consumers being hot on the heels of every social and community issue, it’s become harder to hide bad practices. That’s a good thing, remember.

With that in mind, companies which market themselves as following sustainable practices can be caught out with relative ease and pace. If your sustainability principles are seen to be exaggerated, you’ll be exposed as greenwashing (pretending you’re more social conscious than you actually are).

Say you’re targeting a key demographic who are predominantly vegan, socially conscious, and active on social media, sending them their product wrapped in 100 layers of unrecyclable plastic probably isn’t the right way to go.

If this were to happen, chances are that your brand would be damaged overnight. People can cut through the fuss quicker than a hot knife through dairy-free sandwich spread.

So, what do you do if you want to make meaningful change without pandering?

Lean, Green eCommerce Machine

Now we know the challenge: meaningful sustainability, it’s time to think on how you can make those changes. These things take time. Just remember, Rome wasn’t built in a day.

Evaluate Your Environmental Impact

The first step towards any sort of evolution is analysis. How can you know where to improve if you don’t know your current metrics?

You can do a deep dive into your impact on your own or perhaps even investigate Government-backed ways to assess your footprint. Either way, once you have those details, you can pinpoint where your focus should be on reducing waste.

Check Your Chain

Your evaluation will need a wide scope as you won’t just be assessing your sustainability, but that of your supply chain.

From packaging to shipping means, every link in the chain adds up to the overall environmental impact. If there is any leeway to switch from petrol-based delivery systems to electric vehicles, why not switch things up? You may find the use of electric vehicles tax-friendly as well as planet-friendly.

Shout About It

If you want to really lean into being sustainable it can start in your framework. Get your employees involved, they may have some great suggestions you may not have thought about.

Communicate your sustainability practices with your community. If your packaging is recyclable, explain it clearly. Take to social media and share how to recycle everything. Not only will this ensure your customers are in the know, it’s also a great way of interacting with them via social media or other marketing platforms.

Make sure you ARE following these practices, remember greenwashing!

A Greener Future for All

Sustainability in retail is essential, whether it’s brick and mortar or eCommerce. Your consumer base may be incredibly socially conscious, even if they aren’t, there are millions of potential customers who are.

While you shouldn’t adopt sustainable practices just for the good of your brand image, it can be highly effective in marketing your organization, as well as a good way of helping the planet.

 

Back to insights

Related content

Retail
Article

Retail’s New Front Door – Thriving in the Age of the Social-First Consumer

Consumers are increasingly engaging with brands through social media and digital platforms. How are leaders managing this shift in customer behaviour?
Josh Porter
Find out more
Retail
Article

‘Agentic Retail’ – Is AI About to Redefine Commerce?

Agentic retail may be about to change the game for shoppers and retailers alike, but what does that mean for retail leaders?
Josh Porter
Find out more
Retail
Article

Balancing Technology & Tradition – Where is the Future of Retail?

Brick-and-mortar has stumbled in the wake of digital stores and e-commerce, but is it really just a case of out with the old and in with the new?
Josh Porter
Find out more
E-Commerce
Article

Driving eCommerce – Weaponize Your Website

If done correctly, your eCommerce is the future of your retail business.
Patrick Mclean
Find out more
Retail
Podcast

Elevating Leadership: Unlocking the Potential of Retail Leaders

In this episode, we delve into the role of retail leadership with our inspiring guest Steve Worthy - CEO, coach and podcast host.
Find out more
Retail
Article

3 Retail Predictions from Industry Innovators

Following the insights shared at the GDS Retail Summit North America, discover the future of retail with 3 predictions curated from the summit.
Elysia Sibley
Find out more
Retail
Podcast

L’Oréal and Luxury Retail: Global Glamour with Greener Practices

Learn from Carla Baumer, Retail Director at L’Oréal, about what it takes to thrive in the fast-paced world of retail.
Find out more
Retail
Podcast

Seasonal Retail strategies: Delivering orders and omnichannel success

Join us and Loek Berendsen, Founder and CEO of Bold Rethink, as we unwrap the dynamic realm of retail and omnichannel strategies.
Find out more
Retail
Article

Bridging the generation gap in Retail

Read insights from Sharalyn Orr of Estée Lauder, interviewed at a recent GDS Group Retail Summit.
Colin Cosell
Find out more

Related events