On 28 – 30 October 2019 at the wonderful Scottsdale, McCormick Ranch in Arizona, the North American edition of our Omnichannel Insight Summit will bring together senior decision-makers and business leaders from across industries to share omnichannel experiences, discuss current challenges – and find pragmatic solutions.

The summit will look at a number of key themes, including: how social media and personalization drives engagement and customer loyalty; how to use eCommerce software and cross device shopping to optimize the omnichannel experience; and brand as experience from store to digital.

From case studies that lift the lid on operations inside best-in-class organisations, to workshops and collaborative sessions that focus on real challenges and future technology innovations, to one-to-one meetings with industry peers offering practical advice tailored to your specific needs, the summit provides you with everything you need to implement your key projects more effectively.

Our Approach

Every GDS Summit has one stated aim: to help attending executives implement their key projects more effectively. We do this by developing an in-depth understanding of those executives' project needs, the business outcomes they want to achieve, and the challenges they face in terms of hitting those goals.

Who Attends

Our summits are designed for executives looking to take their business to the next level – from market-leading brands to disruptive new entrants. As such, we’ve worked with some of the world’s best-loved and most forward-thinking businesses.
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Attendees Include

The upcoming summit will welcome executives from some of the world's biggest and most recognisable firms - as well as the most forward-thinking - as they look to address their project challenges.
Image of Paul Stonick
Paul Stonick
Director, Online User Experience
The Home Depot
Image of Anne Zybowski
Anne Zybowski
Director Omnichannel Retail
The Clorox Company
Image of Misti Blasko
Misti Blasko
Managing Director of North America
AllSaints
Image of Nathan Poekert
Nathan Poekert
Director of Marketing and Communications – Innovation & Brand Strategy
BMW Global
Image of Jeremy Witte
Jeremy Witte
Vice President, Returns, Damages and Recommerce
Best Buy
Image of Charles Miller
Charles Miller
VP Digital Media
Madison Square Garden Company
Image of Dale Davis
Dale Davis
Director Public Relations & Social Media
Coach
Image of Brian Smith
Brian Smith
Founder
UGG
Image of Soumya Donkada
Soumya Donkada
Head of Innovation, Strategy & E-com
Unilever
Image of Sonika Patel
Sonika Patel
Director Global Marketing
PepsiCo
Image of Michele McNamara
Michele McNamara
VP eCommerce
Chobani
Image of Zac Rizzo
Zac Rizzo
Head of SEM – Digital Marketing
LEGO

6 Challenges in Omnichannel

Our summit is focused on solving your strategic challenges
  • What will the purpose and function of the store location be going forward and what is the role of physical in a digital world?
  • AI-Powered Commerce – is it for the brand or the customer?
  • Exploring the overlap between personalisation & data, sifting through the mountain of data to find the right information to drive an informed and customised experience.
  • Focusing on the internal structure and building blocks of omnichannel in terms of ownership and leadership.
  • Integrating operations and logistics into your channels.
  • Aligning back end infrastructure with the new exciting technologies and then layering complex customer needs on top.
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Summit Schedule

3 Days - 3 Summit Themes - 3 Workshops
Day 1
Day 2
Day 3
Monday October 28, 2019
Summit registration
1:00pm - 6:00pm

Grab your name badge, say hello, activate the onsite app and prepare to leave the office behind for two-and-a-half days of networking, learning and intelligence gathering.

Solution provider briefing
2:00pm - 2:30pm

Details To Follow.

Welcome remarks and delegate briefing
2:30pm - 2:45pm

What? When? How? Where? Join our Master of Ceremonies for a brief welcome and orientation session, where we’ll explain your itinerary for the next few days.

Panel Discussion
2:45pm - 3:30pm
The buzz of omnichannel has worn off – now lets get it right
Interview
3:30pm - 3:50pm
Design Thinking: putting the people before the technology
Roundtable
3:50pm - 5:00pm
Next Generation Store Experience
headshot of Misti Blasko
Misti Blasko
Managing Director of North America - AllSaints
Roundtable
3:50pm - 5:00pm
AI-Powered Commerce
Roundtable
3:50pm - 5:00pm
Personalisation & Data
Roundtable
3:50pm - 5:00pm
Leadership Roles in Omnichannel
headshot of Paul Stonick
Paul Stonick
Director, Online User Experience - The Home Depot
Roundtable
3:50pm - 5:00pm
Integrating product management across all channels (inventory, pricing, etc.)
Roundtable feedback
5:00pm - 5:30pm

Details To Follow.

Networking drinks
6:00pm - 7:00pm

Time to kick off your heels, loosen those ties and get to know your fellow summit attendees. Relax, drinks are on us.

Gala dinner
7:00pm - 10:00pm
Keynote
8:00pm - 8:30pm
Gala dinner keynote, Q&A: Invigorate in the presence of difficulties
headshot of Brian Smith
Brian Smith
Founder - UGG
Tuesday October 29, 2019
Breakfast
7:00am - 7:50am

The most important meal of the day. Get yourself set for a productive day by joining us for coffee, croissants and more.

Welcome Remarks
7:50am - 8:00am

Details To Follow.

Panel Discussion
8:00am - 8:20am
Owning Omnichannel: Who, How and Where?Break down silos and engage the resources that lead to an integrated, omnichannel experience.
headshot of Jeremy Witte
Jeremy Witte
Vice President, Returns, Damages and Recommerce - Best Buy
headshot of Zac Rizzo
Zac Rizzo
Head of SEM – Digital Marketing - LEGO
headshot of Charles Miller
Charles Miller
VP Digital Media - Madison Square Garden Company
Keynote
8:20am - 8:50am
Omnichannel ROI – what really delivers and how do you measure?
Interview
8:50am - 9:20am
Innovation in the interconnected world
headshot of Soumya Donkada
Soumya Donkada
Head of Innovation, Strategy & E-com - Unilever
Oxford Style Debate and Live Polling
9:20am - 10:00am
Has ‘loyalty’ jumped the shark?
Coffee & Networking Break
10:00am - 10:20am

Take advantage of time to network with fellow summit attendees and further discuss your business transformation projects.

Case Study
10:20am - 11:00am
Communication: what do you want to say? What does the consumer want to hear?
headshot of Sonika Patel
Sonika Patel
Director Global Marketing - PepsiCo
Workshop
11:00am - 11:40am
Customer Engagement & personalisation
Oxford Style Debate and Live Polling
11:40am - 12:20pm
Does geo-targeting still work?
Panel Discussion
12:20pm - 12:50pm
Location, Location, Location: Flagships, physical, pop up or showrooms?
headshot of Nathan Poekert
Nathan Poekert
Director of Marketing and Communications – Innovation & Brand Strategy - BMW Global
Networking Lunch
12:50pm - 1:50pm

Worked up an appetite? Recharge those batteries with our buffet-style lunch, and prepare to meet the afternoon head-on.

Roundtable
1:50pm - 2:40pm
Drill Down Roundtables
Workshop
2:40pm - 3:20pm
AI powered Omnichannel
Case Study
3:20pm - 4:00pm
The crisis of trust and perception around social media
headshot of Dale Davis
Dale Davis
Director Public Relations & Social Media - Coach
Panel Discussion
4:00pm - 4:40pm
Walking the tight rope between physical and digital
headshot of Anne Zybowski
Anne Zybowski
Director Omnichannel Retail - The Clorox Company
Coffee & Networking Break
4:40pm - 5:00pm

Take advantage of time to network with fellow summit attendees and further discuss your business transformation projects.

Oxford Style Debate and Live Polling
5:00pm - 5:40pm
Is the future of the shopping experiences checkout, voice or AR? (3)
Keynote
5:40pm - 6:10pm
Closing Keynote: Partnership: Why collaboration is the new competition
Attendee downtime
6:00pm - 7:00pm

Time for a well-deserved break in your busy schedules.

Networking drinks
7:00pm - 7:30pm

Time to kick off your heels, loosen those ties and get to know your fellow summit attendees. Relax, drinks are on us.

Gala dinner, silent auction, quiz/trivia
7:30pm - 10:00pm

Time for some fun; you’ve earned it. Join us for our second night’s dinner and entertainment. Details to follow.

Wednesday October 30, 2019
Breakfast
7:30 am - 8:20 am

The most important meal of the day. Get yourself set for a productive day by joining us for coffee, croissants and more.

Welcome Remarks
8:20 am - 8:30 am

Details To Follow.

Keynote
8:30 am - 8:50 am
Driving discoverability of my brand
headshot of Michele McNamara
Michele McNamara
VP eCommerce - Chobani
Keynote
8:50 am - 9:20 am
Everything is an experience and experience is everything
Roundtable
9:20 am - 10:00 am
Drill Down Roundtables
Coffee & Networking Break
10:00 am - 10:30 am

Take advantage of time to network with fellow summit attendees and further discuss your business transformation projects.

Case Study
10:30 am - 11:10 am
The crucial mile: the role of the shop associate connecting the online and offline experience.
Workshop
11:10 am - 11:50 am
Frictionless purchase and payment
Panel Discussion
12:00 pm - 12:40 pm
Closing panel & wrap up: Omnichannel isn't just a buzzword anymore, so what are you going to do about it?
Buffet lunch
12:45 pm - 1:45 pm

Worked up an appetite? Recharge those batteries with our buffet-style lunch for your journey home.

Summit Location

The Scottsdale, McCormick Ranch, Arizona

Our events take place at some of the most prestigious venues in the world. Five-star accommodation, dining and amenities make attending one of our summits both business and pleasure. Being productive has never been so much fun.

Latest Case Study

Senior executives love our summits because of the unparalleled opportunity to meet people with ideas on how to move their key projects forward. But don’t just take our word for it…

To discuss how GDS Summits can help you solve your project challenges contact us on: 0117 921 4000 or email sayhello@gdsgroup.com.

Join us at the Upcoming Event

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