Taking place from 22 – 24 June 2020, a host of senior healthcare decision-makers and business leaders from across North America will gather at the wonderful The Scottsdale, McCormick Ranch in Arizona for our NG Healthcare Summit, to discuss the most pressing challenges – and opportunities – in the fast-moving health provision sector.

The summit will look at a number of key themes, including: customer experience – payer/provider collaboration and consumer loyalty; wearables and patient generated data – how to leverage patient data from remote monitoring and wearables to better manage chronic disease and at risk individuals; and data analytics – gaining insights and developing an action plan based on a unified patient data set.

From case studies that lift the lid on operations inside best-in-class organisations, to workshops and collaborative sessions that focus on real challenges and future technology innovations, to one-to-one meetings with industry peers offering practical advice tailored to your specific needs, the summit provides you with everything you need to implement your key projects more effectively.

Our Approach

Every GDS Summit has one stated aim: to help attending executives implement their key projects more effectively. We do this by developing an in-depth understanding of those executives' project needs, the business outcomes they want to achieve, and the challenges they face in terms of hitting those goals.

Who Attends

Our summits are designed for executives looking to take their business to the next level – from market-leading brands to disruptive new entrants. As such, we’ve worked with some of the world’s best-loved and most forward-thinking businesses.
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Attendees Include

The upcoming summit will welcome executives from some of the world's biggest and most recognisable firms - as well as the most forward-thinking - as they look to address their project challenges.
Image of Cameual Wright
Logo of CareSource
Cameual Wright
Market Medical Director
CareSource
Image of Racheal Hernandez
Logo of NorthShore University HealthSystem
Racheal Hernandez
Director of Administration
NorthShore University HealthSystem
Image of Jeffrey Chapman
Logo of CareSource
Jeffrey Chapman
Director, Health Partnerships
CareSource
Image of Gregory Hanley
Logo of UCare
Gregory Hanley
VP Quality Management & Pharmacy
UCare
Image of David Weathington
Logo of Cloverhealth
David Weathington
VP of Health Plan Operations
Cloverhealth
Image of Jeffrey Hankoff
Logo of Cigna
Jeffrey Hankoff
Medical Officer, Clinical Performance and Quality
Cigna
Image of Udai Tambar
Logo of Northwell Health
Udai Tambar
Assistant Vice President, Community Health and Education
Northwell Health
Image of Rahul Goyal
Logo of UnitedHealth Group
Rahul Goyal
Director Digital, Analytics, Personalisation
UnitedHealth Group
Image of Peter Huynh
Logo of Brooke Army Medical Center
Peter Huynh
CIO
Brooke Army Medical Center
Image of Farhad Modarai
Logo of Caremore
Farhad Modarai
Associate Regional Medical Officer
Caremore
Image of Joseph Winick
Logo of Erlanger Health System
Joseph Winick
SVP Planning Analytics & Business Development
Erlanger Health System
Image of Arthur Russell Rogers
Logo of Blue Shield California
Arthur Russell Rogers
VP Innovation
Blue Shield California

6 Challenges in Healthcare

Our summit is focused on solving your strategic challenges
  • Reimbursement Models: Innovation, Regulation and Governance
  • Population Health, Access and Intervention
  • Revenue Growth Vs Rising Costs of Care
  • User Engagement: The New Era Of Consumer Healthcare
  • Present and Future Applications of AI and ML
  • Building a Robust and Sustainable Data Strategy
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Summit Schedule

Day 1
Day 2
Day 3
Monday June 22, 2020
Summit registration
12:00pm - 6:00pm

Join us at 1.00 pm when registration opens to collect your badge, check-in, meet the on-site team, and start your 2.5 day Summit experience

Welcome remarks and delegate briefing
1:45pm - 2:00pm

Our Master of Ceremonies will kick off the Summit with a welcome brief and orientation session, giving you all the information you need to maximize your Summit experience

Interview
2:00pm - 2:30pm
A one on one interview diving into the details of how to prepare yourself for the realities of one of the industry's top challengers.
High Prices and Broken Promises, How To Combat Rising Costs Of Care

Overall healthcare costs are anticipated to rise by an average of 5.5 percent per year over the next decade reaching $6 trillion by 2027.

Hear from an industry expert on the driving factors behind the ongoing increase in costs of healthcare. From government policy to big pharma, where are the greatest costs and what can we forecast for the future of healthcare in America.

Panel Discussion
2:30pm - 3:10pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Forces for Change, The Future of Health

How to keep up with changing landscape of healthcare, ACOs and consolidation, what does this mean for hospitals patients and physicians

Roundtable Track 1
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Reimbursement Models: Innovation, Regulation and Governance

The ongoing migration of healthcare currency, from volume to value, is reshaping the healthcare ecosystem.

  • What are the obstacles preventing a smooth transition to a value-based care model?
  • What are the most effective ways to simplify partnerships in healthcare and maintain flexibility?
  • What are the best strategies to develop risk adjustment as we move from a fee for service towards a value-based model?
  • How do you measure value? What metrics should we be looking at to provide transparency on the quality of care patients are receiving?
  • How can we facilitate communication between payers, health providers and patients to aid transition?
  • How can we manage costs and optimize organizational structure as we transition to a new reimbursement model?
Roundtable Track 2
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Population Health, Access and Intervention

Good management of population health enables care providers to identify and focus on specific areas of concern, and target resources accordingly.  How can health systems and insurance companies work to support the health and wellness of aggregate populations?

  • What strategies and tools can be used to measure and monitor the health of large populations?
  • How can vulnerable groups of people be identified and protected?
  • What can be achieved when public health and population management programmes are implemented effectively, why should health organisations be gearing towards this kind of health management
  • How do you drive visibility and productively to everyone in your system?
Roundtable Track 3
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Revenue Growth & Discovering a Strategy

Good management of population health enables care providers to identify and focus on specific areas of concern, and target resources accordingly.  How can health systems and insurance companies work to support the health and wellness of aggregate populations?

  • What strategies and tools can be used to measure and monitor the health of large populations?
  • How can vulnerable groups of people be identified and protected?
  • What can be achieved when public health and population management programmes are implemented effectively, why should health organisations be gearing towards this kind of health management
  • How do you drive visibility and productively to everyone in your system?
Roundtable Track 4
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
User Engagement: The New Era Of Consumer Healthcare

Patients are transforming from passive recipients of healthcare services to active consumers, how will this change impact organizations?

  • Who owns the patient experience, digital health and user engagement? How should this element of the healthcare be managed?
  • How can patient experience unify our healthcare delivery channels?
  • What tactics can be utilized to gather and take action on patient feedback so that you can provide an engaging experience for members and patients?
  • How far-reaching is the impact of experiences on clinical outcomes? How much can we improve the care patients receive by increasing their engagement in the process?
  • How can we manage competition from commercial disruptors? How can we harness the opportunity that comes with the consumerism disruption taking place in healthcare?
  • How can we develop the right protocols, programs and tools which have usable interfaces and ensure increased and reliable engagement from members and patients
Roundtable Track 5
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Applications of AI and ML

Artificial intelligence is transforming the healthcare industry, how can we demystify the hype and understand where the real value is? Adoption of such tools is relatively slow, and while pockets of innovation have shown remarkable promise, in many cases AI and ML initiatives are still in their infancy.

  • How do you choose where AI and ML will have the most impact and efficacy in assisting with healthcare delivery?
  • How can you manage costs when developing new programs and ensure longevity
  • How to use AI to help payers and providers meet value-based care goals of improved outcomes and lower costs
  • How can we harness smart automation of back end processes. Where are the greatest opportunities for AI and ML to optimize administrative work and support EMR?
  • What are the application in in chronic health improvement and population health? What is on the horizon for AI in healthcare provision, research and diagnostics?
  • Where should you start? The possibilities for AI in heath are seemingly endless, how do you identify areas where AI is having a real impact compared to those where the technology is not ready?
Roundtable Track 6
Session 1 - Challenges
3:15pm - 4:15pm
It’s all about identifying your challenges. What are the key questions that keep you up at night? What solutions are you looking for? Find common ground.
Data and Analytics

Quality data is an essential tool for health providers and is driving progression  throughout the industry. Understanding ownership, warehousing, regulation and interoperability is essential to facilitate increased quality in of care.

  • It is imperative for payers and providers to have a strong grip and easy access to all data and metrics that are important to long-term health. What are the best strategies to effectively extract and use data?
  • How do you ensure your data is accurate, transparent and representative? How can you test this?
  • How to form an effective data strategy, what does the team look like and how do you manage data flow and data input throughout your organization?
  • How do you manage the security and ethical concerns which relate to accessing and sharing sensitive and personal data?
  • What avenues can be used between provider and payer and facilitate collaboration through better use of patient data
  • Which technologies are transforming the way we access collect and share data?
Workshop
4:20pm - 5:00pm
Engaging an Invisible Population

The homeless crisis in America is on the rise. Treatment and preventative care is difficult to access for these high risk individuals. On the flipside maintaining active and engaging touch points from provider to patient is similarly challenging when patients are experiencing homelessness. How can health systems protect such populations by addressing the underlying causes of homelessness as the root of associated medical events. What can housing platforms and initiatives do to combat this problem, and how far reaching are the effects?

Workshop
5:05pm - 5:45pm
Integrated Pharmacy Solutions

With drug costs and shortages on the rise, healthcare facilities need to see as much value as possible from their pharmacy strategy.

How can we simplify – v complicated how to manage the contact – other value based contracts are –  choosing a brand drug to treat CHF — partnerships between health providers and pharmaceutical delivery systems? How to use data and insights to reduce costs, improve outcomes and ensure critical drugs are available for patients who need them.

Networking drinks
6:30pm - 7:30pm

A casual setting to network and meet the rest of the attendees and discuss relevant topics at your leisure.

Gala dinner
7:00pm - 10:00pm

Join us for our Gala Dinner & Keynote Speaker. An opportunity to network with your peers in a social environment with a three course dinner and wine whilst listening to an industry leader discuss a key topic.

Tuesday June 23, 2020
Breakfast
7:00am - 7:50am

Please come down and join us for breakfast and prepare for a day of workshops, keynotes, debates and panels.

Welcome Remarks
7:50am - 8:00am

Our Master of Ceremonies will brief you into the day 2 program to make sure you are in the right place at the right time.

Panel Discussion
8:00am - 8:30am
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
How Do You Put a Price on Quality?

Value-based care models are flourishing across the US. There has been a seven-fold increase in the number of states implementing such initiatives in the past five years; according to a recent report by Change Healthcare.

  • How to promote open communication between payers and providers in order to define exactly what quality indicators and metrics should look like
  • Managing the data acquisition and the delay in data sharing and data processing
  • Quality measures that matter to patients are difficult to measure. Often quality metrics end up devolving into quantitative process measures, what are the risks associated with this and how can we avoid them.
  • Comparing and evaluating different systems to quantify quality – HEDIS, Stars Etc
Keynote
8:30am - 9:00am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Bugs Bunny, Margaritas and the Magic of Crowdsourcing

Employee and customer crowdsourcing is emerging as a core competency for change management in organizations around the world. In this interactive session we will meet Bugs and Elmer, discuss margaritas, ponder crowd wisdom and beta test cutting edge crowdsourcing software. Sound like fun? We think so too.

Oxford Style Debate and Live Polling
9:00am - 9:40am
Will Data And Automation Replace Experience?

One Topic. Two experts. Two opinions. You’ll get the chance to vote on where you stand before the session starts. We’ll then hear from our two experts, to see if they can sway your opinion when you participate in the closing vote.

Coffee & Networking Break
9:40am - 10:00am

Take a break and refuel whilst networking and socializing with your peers.

Case Study
10:00am - 10:40am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
The Healthcare Interface

The term social determinants of health is ubiquitous across the health industry, however due to its complex nature there is a lack of  consistency in the ways in which health providers and payers deal with the topic.

  • Often industry led efforts focus on addressing a patient’s social needs, and gloss over the underlying systemic problems which lead to factors which place a patients health at risk. How can this be avoided?
  • How can health professionals work towards clear cut systematic processes to combat the social factors which determine the health of their patients?
  • Understanding and measuring social determinants of health is complex and labor intensive, however the impact on the care your organisation is able to provide your patents once you have the full picture is astounding.
  • Structure, strategy, costs and impact.
Workshop
10:45am - 11:25am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Social Determinants of Health, Why They Matter

Despite increasing financial investment and the recent advances in medical technologies, health outcomes in the United States have stagnated. The current policy and healthcare delivery model is not working. A Robert Wood Johnson Foundation supported study showed that social determinants of health predict 80% of clinical outcomes, while only 20% of clinical outcomes are influenced by actual clinical care. This panel will explore how to transform the current health care framework from one that focuses on “sick care” to one that keeps patients and their communities healthy. The emphasis will be on integrating the “social context,” i.e. social determinants of health into care delivery to address the whole patient. The panel will also consider:

1. Overview of social determinants of health (SDH) and their importance to clinical outcomes.
2. How using innovative partnerships and practices can weave SDH into the delivery of care.
3. How to incentivize multiple stakeholders to improve health outcomes and reduce cost.

Keynote
11:30am - 12:00pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Wearables: Access and Empowerment

Wearable technology offers up new opportunity in remote delivery of care and patient monitoring, early detection of health complications, and ownership and empowerment of patients to actively manage their health.

  • What are costs to implement this technology and how far reaching are the benefits?
  • How will wearables enhance personalization of care through innovative data collection and analysis?
Networking Lunch
12:00pm - 1:15pm

Join us for a sit-down lunch, and a chance to catch up on emails and get ready for the afternoon.

Roundtable
Session 2 - Discovery
1:15pm - 2:30pm
Learning and sharing with your group. What are the solutions? Are they readily available? What path are you going to take?
Drill Down Roundtables

Reimbursement Models: Innovation, Regulation and Governance

Population Health, Access and Intervention

Revenue Growth & Discovering a Strategy

User Engagement: The New Era Of Consumer Healthcare

Applications of AI and ML

Data and Analytics

Panel Discussion
2:35pm - 3:15pm
The perspectives of 4-5 industry experts into one of the key challenges we're all facing today. This will be moderated to create a session of different perspectives, opinions and tangible takeaways of how our panelists are tackling them.
Collaboration to Drive Innovation

Outlining the key factors to success in provider-payer relationships that will drive success for value-based care models.

  • How to simplify partnerships and open lines of communication
  • Creating trust in the partnership
  • Setting reasonable performance targets
  • Collecting and sharing quality, timely data
Case Study
3:20pm - 4:00pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Enterprise Data Strategies to Engage Clinicians and Consumers

To provide proactive care and engagement for the growing number of individuals living with complex conditions, health care stakeholders are turning to device-generated health data to derive meaningful insights into patients’ and members’ health, lifestyles, and behaviours. These valuable data are powering a variety of programs – such as personalized wellness, remote care management, and population health programs – that could prevent hospital admissions and adverse health events.

What impact do these programs have on the total health of members? How do you scale personalized, data-driven experiences? Is taking an enterprise approach to IoT realistic?

Coffee and Networking
4:00pm - 4:15pm
Keynote
4:15pm - 4:45pm
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Artificial Intelligence in healthcare, Past Present and Future

Artificial intelligence is transforming the healthcare industry, how can we demystify the hype and understand where the real value is?

  • How to use AI to help payers and providers meet value-based care goals of improved outcomes and lower costs
  • How can we harness smart automation of back end processes. Where are the greatest opportunities for AI and ML to optimize administrative work and support EMR?
  • What are the application in in chronic health improvement and population health? What is on the horizon for AI in healthcare provision, research and diagnostics?
  • Where should you start? The possibilities for AI in heath are seemingly endless, how do you identify areas where AI is having a real impact compared to those where the technology is not ready?
Attendee downtime
5:20pm - 6:45pm

A needed break after a content filled day. Please use this time as you wish prior to joining us for our night 2 seated dinner.

Networking drinks
6:45pm - 7:30pm

A casual setting to network and meet the rest of the attendees and discuss relevant topics at your leisure.

Dinner and Entertainment
7:30pm - 10:00pm
Wednesday June 24, 2020
Breakfast
7:00 am - 7:50 am

Please come down and join us for breakfast and prepare for a day of workshops, keynotes, debates and panels.

Welcome Remarks
7:50 am - 8:00 am

Our Master of Ceremonies will brief you into the day 3 program to make sure you are in the right place at the right time.

Keynote
8:00 am - 8:30 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
Operational Excellence – The New Gold Standard

Healthcare Delivery is an asset-intensive and service-based industry with multiple connected segments in the user journey. All operations involve people along with machines. It is therefore essential to streamline operations and do more with less.

How to incorporate lean principles and manage waste whilst maintaining quality and controlling costs

Workshop
8:35 am - 9:15 am
An industry expert will lead an interactive workshop tackling common challenges and scenarios, engaging the audience to confront the issues and discuss ideas. What will your proposed solutions be?
Feet on the Ground: Intervention Strategy to Reduce Ex-Offender Health Disparities

Many health systems are already utilizing smart analytics to identify vulnerable populations and plan realistic interventions. What are the impacts when this is partnered with feet on the ground tactics to help vulnerable populations engage with their health?

Case Study
9:20 am - 10:00 am
A brand exec takes you behind the scenes, providing insight into a successful project implementation – what worked, what didn’t and which pitfalls to avoid.
A New Frontier In Data Management

Impact of new tools for data interoperability: Data is quickly becoming the currency that drives the healthcare industry. We are collecting data at higher rates than we have ever seen before, making use of the data that we are harvesting has posed a host of new challenges.

  • How to maintain and optimize data warehouses using open source assets such as assets such as FHIR and OHDSI
  • How to simplify and improve data protection, along with considering the ethics and security of healthcare information
  • How to manage data interoperability and improve efficiency and collaboration between payer and provider by effective data sharing
Roundtable
Session 3 - Outcomes
10:05 am - 11:00 am
What does it all mean. Tracing back through two days of work, where are we? What you are bringing back to the office with you.
Drill Down Roundtables

Reimbursement Models: Innovation, Regulation and Governance

Population Health, Access and Intervention

Revenue Growth & Discovering a Strategy

User Engagement: The New Era Of Consumer Healthcare

Applications of AI and ML

Data and Analytics

Keynote
11:00 pm - 11:30 pm
The Digital Front Door

With more digital devices to connect healthcare organizations with consumers, the need for great digital customer experience is more pressing than ever. Central to this challenge is the need to understand the journey your patients go on when they interact with your brand.
• How can we integrate our digital and non-digital customer touchpoints into one consistent journey?
• How do we create best practices for updating and re-designing our digital interfaces?
• How can foster better interaction from our customers who are clicking, opening and scrolling to your product?
• How do we make our digital experiences intuitive for the end-user?

Buffet lunch
1:00 pm - 2:00 pm

Before you head home, make sure you grab something from our buffet-style lunch for your journey ahead.

Summit Location

The Scottsdale, McCormick Ranch, Arizona

Our events take place at some of the most prestigious venues in the world. Five-star accommodation, dining and amenities make attending one of our summits both business and pleasure. Being productive has never been so much fun.

Popular content from our Healthcare Summits

GDS Summits host experts to help experts. Our speakers are leading healthcare executives willing to share their insight to change the industry and the world in critical ways.

To discuss how GDS Summits can help you solve your project challenges contact us on: 0117 921 4000 or email sayhello@gdsgroup.com.

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