The financial services and insurance industries are undergoing a transformative shift, driven by the rapid rise of cloud technology. In 2025, key forces like heightened customer expectations, intensifying regulatory demands, and advancements in AI and machine learning continue to reshape this landscape.

To stay competitive, organizations must prioritize agility and innovation, leveraging cloud infrastructure to streamline operations and enhance scalability. By embracing cutting-edge technologies like AI-driven analytics and machine learning, financial institutions can deliver personalized and proactive services. Successfully navigating this evolving terrain requires a strategic balance between embracing innovation and mitigating risk.

Join thought leaders from AWS & Capgemini, along with a group of likeminded peers, as we discuss strategies to use AI to reshape CX in financial services.

For over 15 years, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud offering. AWS has been continually expanding its services to support virtually any cloud workload, and it now has more than 200 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 84 Availability Zones within 26 geographic regions, with announced plans for 24 more Availability Zones and eight more AWS Regions in Australia, Canada, India, Israel, New Zealand, Spain, Switzerland, and the United Arab Emirates. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs.
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Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Get the future you want.