Closing the Gaps: Protecting Retail Margin Through Connected Operations
IN-PERSON EVENT
Retail margin pressure isn’t new, but what’s changed is where it’s lost. Increasingly, margin erodes in the space between teams where IT, operations, facilities, and third parties manage issues in isolation, ownership fragments, and the same problems
repeat.
Fujitsu and ServiceNow work with retailers to close those gaps. Together, we connect operational signals across the retail estate and translate them into clear ownership, prioritization, and action. The result is fewer disruptions, more consistent execution, and margin protected through operational control, while enabling teams to deliver the reliable experiences that build customer trust and loyalty.
Join Fujitsu & ServiceNow and a select group of retail and CPG executives as we discuss how to connect signals across IT, operations, and third parties to eliminate fragmented ownership; how to drive faster, clearer prioritization and action to reduce repeat issues and disruptions; and how to protect margin by improving execution, consistency, and the in-store experiences that build lasting customer trust and loyalty
Discussion topics
Eliminate Fragmentation:
Break down silos across IT, operations, facilities, and third parties to create clear ownership and accountability.
Turn Signals into Action:
Connect operational data to drive faster prioritization, reduce repeat issues, and minimize disruptions.
Protect Margin Through Execution:
Improve consistency at the store level to reduce operational leakage and deliver reliable customer experiences that build trust and loyalty.
Speakers
Tej Hemantharaj.
Event Agenda
6:30 pm - 7:00 pm
Arrivals, welcome drinks + networking
7:00 pm - 7:30 pm
Event welcome, introductions, thought leader remarks
7:30 pm - 9:15 pm
Table discussions + three-course dinner
9:15 pm - 9:30 pm
Event wrap-up
Why Attend
Experience shared learning
Meet industry leading like-minded executives tackling similar initiatives.
Benchmark with your industry peers
Discover and network to gain expertise and experience on how to best act and succeed.
Accelerate your projects
Accelerate In-depth face time with the world’s leading organizations pushing the boundaries to solve your challenges.
An engaged experience
An expert host facilitates conversations, with live polling, Q&As, and gamification to ensure focused conversation.
Discover next-level ideas
Ensure project success with access to industry experts and cutting edge thought leadership.
De-risk new projects
Gain a range of insights from peers and technical experts who are current with emerging business trends.
About Fujitsu and SeviceNow
Today’s organizations need more than operational efficiency. They need platforms that unlock new ways of working, new sources of value, and new opportunities for growth.
Fujitsu and ServiceNow partner to help organizations transform their world of work through intelligent, AI-driven workflows that connect people, processes, and data. Since 2011, we’ve worked together to co-innovate, scale transformation, and turn complex enterprise challenges into meaningful business outcomes.
The partnership brings together ServiceNow’s platform innovation with Fujitsu’s deep engineering heritage and more than 25 years of research and development in AI. This depth allows us to move beyond experimentation and apply AI where it delivers real impact: embedded into workflows, operations, and decision-making.
By combining global delivery, industry expertise, and proven transformation experience, Fujitsu and ServiceNow help organizations modernize operations, unlock new business opportunities, and build digital foundations designed for continuous change.
Apply to attend
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Frequently asked questions
An In-person Experience from GDS Group quite literally brings strategic value to the table. Typically, 3-hours of building meaningful connections and shared learning by meeting industry-leading, like-minded executives tackling similar initiatives.
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