Turning ServiceNow AI into Results
IN-PERSON EVENT
AI doesn’t fail because it lacks capability, it fails because too many initiatives stall in proof-of-concept purgatory. For IT and security leaders, the challenge isn’t experimenting with AI inside platforms like ServiceNow; it’s turning pilots into production-ready use cases that deliver measurable value. Teams struggle with manual service desk workflows, slow fulfillment times, and CMDBs that are outdated, incomplete, or overly dependent on credentials, undermining trust, security posture, and executive confidence.
This session focuses on what works. We’ll explore two proven ServiceNow AI use cases delivering impact in as little as 12 weeks: moving to an agentless service desk and implementing credential-less discovery. These approaches have reduced fulfillment times for common IT requests by up to 99%, while creating a continuously updated, trustworthy CMDB. Backed by decades of AI investment, these solutions are designed to be governed, scalable, and defensible at the board level, without long transformation programs or hypothetical ROI.
Join Fujitsu & ServiceNow and a select group of your industry peers as we discuss how to make ServiceNow AI operational, measurable, and genuinely useful.
Discussion topics
Move from AI pilots to production in weeks, not years
Agentless automation to improve service desk efficiency and employee experience
How credential-less discovery strengthens CMDB accuracy and security confidence
Speakers
Tej Hemantharaj.
Event Agenda
6:30 pm - 7:00 pm
Arrivals, welcome drinks + networking
7:00 pm - 7:30 pm
Event welcome, introductions, thought leader remarks
7:30 pm - 9:15 pm
Table discussions + three-course dinner
9:15 pm - 9:30 pm
Event wrap-up
Why Attend
Experience shared learning
Meet industry leading like-minded executives tackling similar initiatives.
Benchmark with your industry peers
Discover and network to gain expertise and experience on how to best act and succeed.
Accelerate your projects
Accelerate In-depth face time with the world’s leading organizations pushing the boundaries to solve your challenges.
An engaged experience
An expert host facilitates conversations, with live polling, Q&As, and gamification to ensure focused conversation.
Discover next-level ideas
Ensure project success with access to industry experts and cutting edge thought leadership.
De-risk new projects
Gain a range of insights from peers and technical experts who are current with emerging business trends.
About Fujitsu and SeviceNow
Today’s organizations need more than operational efficiency. They need platforms that unlock new ways of working, new sources of value, and new opportunities for growth.
Fujitsu and ServiceNow partner to help organizations transform their world of work through intelligent, AI-driven workflows that connect people, processes, and data. Since 2011, we’ve worked together to co-innovate, scale transformation, and turn complex enterprise challenges into meaningful business outcomes.
The partnership brings together ServiceNow’s platform innovation with Fujitsu’s deep engineering heritage and more than 25 years of research and development in AI. This depth allows us to move beyond experimentation and apply AI where it delivers real impact: embedded into workflows, operations, and decision-making.
By combining global delivery, industry expertise, and proven transformation experience, Fujitsu and ServiceNow help organizations modernize operations, unlock new business opportunities, and build digital foundations designed for continuous change.
Apply to attend
Thank you for your interest. One of the team will be in touch soon.
Frequently asked questions
An In-person Experience from GDS Group quite literally brings strategic value to the table. Typically, 3-hours of building meaningful connections and shared learning by meeting industry-leading, like-minded executives tackling similar initiatives.
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